Went in the other day after a cross-country drive where I'd lost my vape. I said I needed a new one that day. The two staff were super nice and seemed knowledgeable, but once I got home, the vape they sold me does not work without a supplemental battery. The vape they sold me has no internal battery. I could not use it. So, the next day I looked all over town for the 18650 Lithium battery required, but it was not to be found. Then I ordered a pair of them on Amazon, which came two days later, but the battery did not fit. Finally, I just broke down and ordered a cheaper + integrated vape online, plus 18650 batteries for the fancy vape they sold me that I still can't use yet. If those don't work in the Fetch Vape they sold me, I guess I'm s.o.l. THANKS FOR THIS SALE BECOMING A x2 COST NIGHTMARE & I STILL HAVE NO VAPE. Won't be shopping this store again. read more

I went here and tried to get novo the girl working asked to see my ID so she looked at and said UNFORTUNATELY it's expired..So UNFORTUNATELY you need to leave cuz I can lose my job mind you I'm 48 years old she looks 21 if that..so I said I have my wife come here she said UNFORTUNATELY when she comes here you can't come in cuz your ID is expired..she made me feel like I had a disease and UNFORTUNATELY had to leave...When my wife went the same firl had her baby/toddler on hip and that's ok..NO THAT'S MESSED UP and told my wife they were closing early..so I don't if she owns the store but very UNPROFESSIONAL..I was tired of the valley girl anyways..UNFORTUNATELY read more

This is a brand new store that opened in sept. 2014 just behind CVS in Amherst Center. This is a chain store that has 6 locations in NY, and now 1 in MA. The head salesman, Dani (a man), at the former #1(and only) smoke shop in the direct area (WildSide) left WildSide to set out on his own journey to get in on the gold rush that is College-Kid-Money, I guess somehow got in contact with these Esxcape people, and funded this store. Gota give it to them they stepped up the glass game in amherst, bringing in brand names, as well as the "dab" trend pieces to go along with that. Decent selection there. that is where the good experience ends. Dani is the head manager of the store. The store has about 2-3 other employees, depending on the time of year. You can tell who Dani is, the doof with the beard and probably wearing some bizarre pendant necklace It is not a very pleasurable place to go. Although knowledgeable, Dani is a relentless salesman. Nonetheless, he is a good one. However, Dani is a straight up pain in the ass, pressing you to buy everything in sight. Offering you a "deal" everywhere you turn. It really makes the experience rather unpleasant. Hopefully when you go you'll talk to one of the regular workers who are less pressing. He will talk your ear off until you buy something or speak up for yourself. Claim to offer the "best priced line of toros in the new england area" may or may not be true, but their selection of them are pretty sub par. Sold my friend a tank for his juice pen vaporizer, it was around 80$, claimed to be the best on the market. .... Take it to Cloud 9 / Cloud 99 (real vape pen store, one location is in nanuet, ny) .. they lauded in his face and sold him a real one for 50$. ^^Believe this story is true because my friend showed me the box from Exscape the tank came in from and inside theres a part where you swipe your finger over the inside and in the Box from Cloud 99, that marking changes color,...with this box from Exscape, it did not do that. Faker than fake. Asked one of the workers if they carried American made quartz nails and unconfidently answered i think so. They are not nice with returns whatsoever. Obvs you need to have a receipt. But Each employee is reluctant to take anything back. They only do store credit and that is hard to get out of them. the people there are very very very FAKE and just want your MoNeY. They will say whatever to get your money into the register. if you walk in there they will try to make you spend more than you intended, and offer you a "deal" ...up to you to take it or not ..a lot of peer pressure in there. not a comfortable environment for smokers. I stick by my review as someone who as been there many many times. read more

This is a terrible smoke shop. The shelves are filled with cheap quality China glass that you can buy online for a fraction of the price. The manager of the store has a scummy personality is only trying to make a buck off of you. One of the worst customer service experiences I have ever had. read more

Great Vapes, great prices, good environment. I was feeling a little uneasy at first because of the short homeless man out side of the door but he turned out to be the owner and was very kind to me read more

Great smoke shop and their marijuana patient friendly good prices on rolling papers and great staff thank you for everything. ITSBETTEROUTDOORS read more

Great Shop. Awesome Glass. Quality names like Sovereignty are found in this shop. Only shop in Amherst with heady glass.

I was not told the vape that I purchased would need a ten dollar part every three/four times that I used it. They refused a refund within 30 days. I have seen customers screaming outside their shop that they were ripped off. Seems to be their mode of operating. I just wanted to return a bad product! read more

The worst customer service do not go here. It's filled with China glass that cost penny's. They overcharge on everything they sell. I highly recommend not going to this store. read more