This place has RATS it ruined over $1500 worth of items I bought the insurance but now they tell me…read morevermin is only covered up to $250 wtf

Prices rise each year, yet service remains the same. Rats are a problem, so make sure you check…read moreyour stuff often. Better than an aluminum shed from Sam's Club.

I'm trying (oh, how I'm trying!) to get organized. I finally decided it was time to take it up a…read morenotch and get a small storage bin. I love that this facility, on Providence, right next to Carrabba's in Brandon, had a 5x10 option. You can do the whole rental process online, choosing your own unit and electronically signing the forms. For $19.99, you can even buy the lock. It will be waiting in your unit for you. They'll text you a gate and/or elevator code. It's pretty painless. But somehow I messed up and rented an outside unit when I wanted an inside unit. Danya in the office took care of me lickety split. She made all the adjustments and got me into an inside unit right then and there and showed me the ropes of getting upstairs. She was sooo helpful and accomodating. I'm not sure how long I'll need storage, but I'm so glad I chose this clean and convenient location. I'm also impressed with security measures. I wish it were a bit cooler in the top floor but that's a small request. Thank you, Danya! You're a star!

I've used storage places in the past but none have even come close to the 5 star service I've…read morereceived from Todd. From the beginning, He is so professional and helpful and always on top of things. The world needs more Todds!!

The place is clean. I think his name is Todd. He's awesome. He made the experience way better than…read moreany normal storage unit. Makes sure you have everything you need and always available to answer questions. Give that man a raise

Rome was extremely nice and helped with all our needs. The place was very clean and easy to access.read more

Virgil A. This is not about the storage facility…read morecleanliness. This is about how you are getting ripoff through rate increases. I've been renting a unit from them since August 2020 and "YES" they do have you sign a contract. The rate increases that I have had over the last 29 months has been a total ripoff. I am paying more now then a person would if he or she would come in and rent a new unit the same size as mind. When confronting the management concerning the outrageous rate increase over the 29 month period I was told to simply "move out the unit and go get a family members to sign for a new unit." The management will lie and say its every 8 to 14 months but the increases are computer generated every 5 to 6 months. They get you by advertising the low rental unit prices. Then you are hit with those outrageous rate increases. That's where they make their money.

My tenure with Hide-Away storage was great. The facility always was clean, accessible and the…read morestaff was helpful. I only had some concerns during my last two days of having my storage. As I was preparing to move-out, I communicated my intentions to the office staff and received some directives. My payment was due but I was told to go ahead and move-out then come to the office so that I did not have to pay a full month's rent. I was told that he did an over-ride in system so my code would not be blocked due to nonpayment. I drove an hour 10 minutes to finish moving out that evening but was unable to access the storage because my code had been taken out. I paid my movers for their troubles and contacted the office the next day and explained that I could not get the balance of my things and had to pay my movers. Apology was made to me and I was told to get the things that day and he would work with me regarding that day's prorated pay. After moving out, I followed instructions and called the office I got a guy that I had not dealt with before. He was a poor listener, pushy and unapologetic. Instead of listening carefully to what I was sharing about what had transpired and what I was told, he kept pushing me for the payment. I gave my card number then re-explained the situation before the payment went through. He replied, "Well, I just submitted the payment." This discussed me because in the end, not only did he charge me for the day that I came back due to the code not working, but he also charged me an extra day. He charged me for the day of my transaction which was the day after I actually got the remainder of my things. I left a message for the office manager as the poor listener told me that he would have to consider refunding me. I never got a call back. I called several times and receive no response. It feels intentional because I never was unable to contact them during the year that I stored with them. I'm all about fairness and customer service; in the end I didn't receive that although I had no complaints prior to the move-out. People work hard - don't take their money and Listen well/talk less!

Another day and more thief. This is Saturday. Thursday night the parade float next to ours had…read moretheir speakers and mixer stolen. Last night our parade float next to it had several items stolen. The thrives tried to steal our speakers but failed. They did steal several trash cans, flag poles and even opened the bags with throw beads and took several nice beverage containers. I believe that these theifs are happening due to several factors. The gates being left open allowing anyone to come and go, security cameras being broken or non existence, not ample security lights and the fact that several persons live on the property in travel homes and even in some storage units. They know the best times to hit our unprotected property. I did get a response from the company, but expect no real results to protect any of the properties on their lot. Avoid this place!

I stored an RV at this facility for 3 years. Rats and spiders throughout the covered areas…read more Management company raised the rates significantly. They refused to talk with me. Left several voice messages and emails. Not a courtesy call back. I left with ample notice and went ahead and charged my credit card another month of fees. I tried calling to kindly dispute it. Again no calls back. I had AMEX cancel the charges. Definitely not a good firm to do business with. Do business elsewhere

Late review. I helped my mom move her stuff into a unit here last year and we had a great…read moreexperience. The manager, Nina D., was beyond awesome! It's so common to encounter people who don't really care about their tenants at storage places, but Nina is the exact opposite of that, she cares soooo much. Nina made sure my mom got the best rate possible, that her unit was super clean, gave us water because we were dying out there and basically treated us like family! You can tell she is a true professional and takes her job very seriously, that facility is literally like her baby. I 100% recommend this place!

Nina was super nice and helpful! I really appreciate her being understanding. Whenever I need to…read morestore my belongings, I will DEFINITELY come back. Thank you!

The property is neat and clean thus far and the property manager was friendly and helpful. I have…read moreonly rented for 2 days at the time of this post. I was able to make a reservation online, and the in-person follow up/payment process was smooth. I do wish the property allowed 24 hour access to the units but that's not a deal-breaker. Currently the time to access your items is 6:00 AM - 9:00 PM at this location. Kindly note that vehicles are required to enter a security code for the main gate to open when EXITING the property and the panel is located on the passenger side of the vehicle path. This means that if you are alone, as you exit, you will have to stop and put your vehicle in park, and exit the vehicle to enter the code for the main gate to open. Then you dash back into your vehicle to exit the property. This seems a little unsafe, so an option is to take a 2nd person with you, to allow THEM to enter the code while seated in the vehicle. Bottom Line: I would rent storage space from this location again.

Was a great customer of theirs for over a decade and the rent was fine for a while. But after Covid…read more19 this company got real greedy and started raising their rent prices astronomically . They started 2026 off with $765 dollars for a 20x20 storage unit and I had two units. This was a hardship on me and they didn't care, so I moved out. I wouldn't recommend this place to anyone nowadays. Go look elsewhere. George Englar

Terrible maintained facility. Additionally out of the blue, your monthly rent increases by 33%,…read moresuch a scam. I will never do business at this place or any other places owned by PUBLIC STORAGE again.

horrible if I could give 0 stars I would. 1. the restrooms…read moreare never open even with the property manager on site. the person on site is always late or gone early so the bathrooms won't be available morning or night just mid day. they offer no trash cans at all what so ever for you to use at they facility! when you call no one ever answers and if she does answer she trys to tell you to do everything on the app.