Great staff, knowledgeable and friendly. I am new to KC and to this optometrist. Dr Early was very…read morefriendly and professional. I've worn contacts for 40+ years and haven't changed my contacts for a while. She wanted to find the best bifocal contacts so that I could see better both far and near. I tried multiple pairs of contacts and found the ones that worked best for me. Thanks for your diligence in helping me find a good fit.

I would like to begin by saying that this is not about this location. It is about the location in…read morePlatte City, Mo on Kentucky Ave. To begin, I have brought my cousin to Vision source for years because her father works nights and isn't awake during normal business hours. They are aware of this. Well, I had thought everything went smoothly. She received her glasses and everything. About a week later, I received a call from Children's Mercy Hospital saying they had a referral for my cousin because she had liquid buildup in her eye. Now, I kind of went silent for a moment and I asked who made the referral because I didn't know anything was wrong. They didn't say anything to me. Well, my cousin overhears this and says "Oh, the doctor referred me because something is wrong with my eye." So they left a 15 year old to tell me or her dad. They called me today to verify she had an appointment. I called them back and said "Yes, I made the appointment. Can you explain to me why you told the minor something was wrong and not the parent or the person who brought her in?" The lady on the phone then says that they don't have her father's information and there was no consent on file. But I called before her appointment, and they said we were good to go. I even asked if they needed a letter from her father saying I could bring her in and be told whatever may be important to know. They said no. Well, they claim they don't have it today. So, I said, "The next time this kind of thing happens. Perhaps ask for the phone number of the person you need to talk to. I have his number, so does she. My issue was that I was shocked to find out my cousin needed to go see a specialist at 15 for her eye with a surprise phone call from a specialist." Don't excuse your lack of action by lying to me. If you really didn't have his information, you knew very well you could ask for it. I was asked for it today over the phone. That made LESS sense.

I go to this particular location because it happens to be up the street from me. And I am so happy…read morethat I did! From the front desk lady Samantha to The Office Manager Robin to Dr. Kyle Marr they are the best. I actually look forward to my eye appointments. I have wanted to switch to contacts for awhile but because I have a Astigmatism they just don't seem to want to cooperate with me. But Dr Marr went above and beyond trying to get me ones that would would work. He always spends the time with me helping try lenses and seeing if they will work. He is never in a rush to get to the next patient. He is just all together friendly. Which is why the three of them work so well together. They just mesh well together to make your visit a pleasant one. Robin takes care of helping you with your glasses and is uber patient because well, I am THAT patient! "Hmmm, I don't know if I like these ones or these ones or maybe these ones over there! Wait maybe I'll go with sunglasses! What do you mean you got rid of the Marc Jacobs line?!" Yeah that's me. And let's not forget with the virus in effect that every pair you try on has to be taken away and sanitized before going back out. But she never bats an eyelash. Also because I'm joking about most things. Which is what you want out of a doctors office no matter what type of doctor it is. To be able to banter back and forth. So if you are in search of an eye doctor, I am ALL for Insight Vision in Lenexa. Plus they are right off K10! Super convenient. But make sure you tell them Aundrea sent you!

Excellent experience.called and got an appointment quickly and at preferred time. Customer service…read morewas on point. Helpful while I was juggling my kids. The doctor was fantastic; he was nice, honest and well educated. Picking out the glasses experience was just as good with the ladies even staying late to help us so we didn't have to come back the next day. The glasses selection was good and the prices were so affordable- they have a sticker system so there's price points which make it much easier than taking every one off the rack. Awesome place!

I called this morning for a two day out appointment fortunate enough they had a spot open. The…read moreoffice lady was very fast, professional about making sure she gave me as much details about the exam and getting my wife scheduled fast. Great job guys!

There are few places that take my obscure vision plan, and this was the most convenient of them…read more I've since come to be super happy about that, as Epic in Smithville is top-notch. I made an appointment online and the various "first-time" patient forms were emailed to me. I completed and brought them to my appointment. There was no wait on the day of my appointment, I got there early and used that time to peruse the impressive selection of frames. I needed regular glasses and prescription sunglasses. This is the first place I've ever seen regular frames made for narrow heads--and they had 10-15 narrow options! I usually have to get frames marketed at kids, which means the length of the ear piece is too short and the ends poke into my ears. Problem solved!! Their overall selection is excellent, with lots of styles and colors. There was also an ample supply of sunglasses, prescription and otherwise. My exam was efficient and the doctor was friendly and willingly answered questions (as they should be, but they're not like this at some places!). At Epic, they have the machine that's used instead of pupil dilation. There's a fee, but it's worth it. The front desk staff, whose names I don't recall, painstakingly and patiently reviewed my obscure plan benefits to make sure they'd be able to get to the correct price. They helped me understand it, though I still loath the thing, as being old makes the plan seem almost worthless wherever I go. I picked up the sunglasses today, and Alicia was incredibly helpful. They aren't made for my narrow noggin, so she took extra time to heat and reshape the frame so they'd stay in my head better and I'd be more comfortable. She also checked on my regular prescription pair and let me know that the delay was due to the manufacturer being out of the lens material. And, Alicia took time to clean and heat/reshape my current prescription glasses, which are a wreck after 18 months of use/abuse. They stay up now and she got some of the paint and misc crap off them. She didn't have to do that, so that just tells you about the quality of the staff at Epic. They are genuinely good people who are interested in making sure you can see better and have a great experience. I know this is a long review, but I wanted to be sure I gave the Epic team the credit they deserve for being so helpful, friendly and professional. If this Smithville location is even a little convenient, do yourself a favor and bring your optical needs here.

The office is located on the back side of the JC Penney's wing of the Oak Park Mall. To my…read moresurprise, I was able to call on Saturday morning and get an appointment the same day. While the office is quite small, the people were personable and set a pleasant tone making my visit an overall good experience. Dr. Gupta was professional and efficient in administering my eye exam. Most importantly, she was experienced enough to double check when I answered questions differently than she expected, and she was also comfortable explaining that I don't wear my glasses enough when my contacts are out. I will go back again when I need a new prescription.

I recently had an eye exam with Dr. Gupta as I needed to replace my glasses and update my…read moreprescription. The initial exam was went smoothly and Dr. Gupta was very friendly and thorough when going over my exam results with me. However, I had some problems adjusting to the new prescription and when I came back a few days later Dr. Gupta was very understanding and listened to my issues.I showed up without an appointment and she was still able to help me out and promptly rechecked my prescription. She explained everything and allowed me to test the new prescription before I updated my glasses which was exteremely reassuring. Overall I enjoyed my experience and Dr. Gupta's knowledge and patience made me confident that my eyes are healthy and that I will be seeing clearly.

Imagine this! Doesn't tell the whole story…read more Brought in an elderly, totally deaf, autistic friend. AND he is also a real life recluse. Never leaves his house except to be driven to doc appointments. Always a challenge. Took 4 years to convince him to get his, what he believes are his perfect eyes, tested. Two ophthalmologists said they couldn't test him. Staff at this Visionworks was wonderful!! Front of store staff were both friendly and helpful Tech was obviously knowledgeable and quiteskilled, and very, VERY patient (Example: it took 4 tries to get his first eye lined up for a camera. First three time his ear was closer to the lens) The ophthalmologist was VERY professional. When I explained the situation he said it was not a problem. And after several attempts to get my friend to read the letters out loud, it wasn't!! He modified his exam so his patient could understand what to do. So now my friend knows he has advanced cataracts and also needs prescription glasses. In about 3 months I think I can persuade him to get glasses We will be back. This entire staff may not fully understand what their professionalism and patience means. Soon, because of their efforts, an elderly, multiply disabled man will experience a dramatically improved quality of life!!! Thank you'!!!!!

We have been to several Visionworks. Last one Harrisburg, Pa. They said they can transfer his old…read morescript over. I'm hoping to get him glasses today. But that will only happen if they have his lense script in. Well he is out now and they would have to send lenses out... so oh well gotta go. Leaving town tomorrow. We tried. Eye exam is done at least.

The staff here are all excellent! Michelle helped me with my glasses order and was very friendly…read moreand knowledgeable and made sure that I ordered the best frames and lenses to help me with my needs. When I came back to pick up my order, Joanna was very friendly and made sure my new glasses were adjusted to fit perfectly! I had a great experience and I will spread the word!

We have had the best experiences here. First of all, they have a one year warranty. I have two kids…read morein glasses and warranties are not a given at all place. Their technician, Michelle is above and beyond. She has helped my super picky and spirited daughter pick out the most fabulous glasses two years in a row. She is so patient and helpful.

Dr.Pachy is great! She is very professional, knowledgeable, thorough, and really hears what you are…read moresaying. She has helped me find some great options that work best for me. Ruth was great! She made me feel comfortable to take my time when looking at different frames and she helped to tell me not only which ones she liked from the ones I had selected, but why they worked on my face and for my needs as well. The waiting area is very nice, even though I rarely spend more than a few minutes waiting, it is very pleasant. I look forward to my annual eye appointment every year because I feel like they help me (checking the prescription on my old glasses to see if they still work for me, for example) and hear me out and I leave seeing better with a fun new pair of glasses. It's an annual treat!

I can no longer recommend this practice to anyone. The ophthalmologists are very friendly and…read morereally good, but over the last year I have experienced what I consider to be questionable business practices. I was a patient for over 12 years, but I am probably not going to be anymore. Let me disclose somethings that they do NOT disclose until you are already done: 1. If you bring in an outside pair of glasses, because you don't like what they have in stock - they will charge you at least $20 - even if they are filling the script and you are their patient. You brought in a pair of glasses that was not purchased through their store. 2. If you get cataract surgery, and you later need a pair of readers, they sold my father an (81 year old man) readers that cost over $700 which could have been purchased OTC for less than $50. 3. Also, if you wear contacts - they will charge you $85 - not covered by most insurance. Doesn't matter that your prescription hasn't changed, they just want the additional $85 - as "there are materials involved," so I was told. I don't recall anything different from any other eye exam. It ended with, "we have to renew your prescription." So there it is - $85 to renew prescriptions.

Dr. Herretes at Sabates is really good. Dr. Herretes who is doing everything possible to treat my…read morecornea after the surgeon at Discover Vision caused cornea injury. Discover Vision totally ignored all of my symptoms and reports of severe light sensitivity and pain after their cataract surgery. They provided negligent care with intense UV light treatments. I am thankful for Dr. Herretes who is trying to fix this injury without another eye surgery!

Although the office was busy, as most are, I felt well taken care of and I was kept informed Both…read morestaff and doctors were kind and compassionate. Highly recommend!!