The ladies working here seemed very knowledgeable and very friendly. They were eager to help and I…read moredidn't feel pressured at all o make an appointment or to buy anything. They understood the situation I presented to them and were overall pretty delightful.

The doctor and assistant provided excellent care. Dr. T. is a great optometrist and I highly…read morerecommend him. However, I found the front desk staff to be generally unprofessional and at times discourteous, with the exception of one individual who was helpful and friendly. Specifically, Avery's behavior was unacceptable and did not meet professional standards. I hold my eye doctor in high regard but am contemplating changing providers due to my experiences with the front desk staff.

Excellent service & care. Thorough exam. Professional and caring staff. Highly recommend!read more

Extremely impressed with the care I received. Felt like I was heard and problem was understood.read more

A very caring doctor and staff Compassionate and educated…read moreme as well. Highly recommend

I really wouldn't trust my eye health to anyone else . The entire staff is friendly, thorough and…read moreaccommodating. I've been going to Dr. Butcher for years, his exams are always do accurate. I'm always in awe at the end result. I can read any print regardless of the surroundings. My career is very dependent on my accuracy, and Dr Butcher has played a big part because he listens, strives for the best vision you can achieve.

I have been a patient at Discover Vision on N. Oak for many years…read more I had an appointment this week at 3:30. The tech didn't come an get me until 3:55. That was somewhat upsetting but I didn't say anything. After the tech finished her exam at 4:15, I was not seen by the eye doctor until 5:00 or a few minutes after. I waited in the exam room for 45 minutes!! The eye doctor apologized and said they were backed up. I understand scheduling issues but someone should have at least came in and told me what was taking so long. When I walked out of the exam room, everyone at that check in desk were gone, lights were out and the place was shut down. I then had to be walked back to the eye glass area to pay my $10.00 copay, which I felt should have been free. The fact that my insurance is paying for this exam is really upsetting. I will find another eye doctor who is not with Discover Vision. I would give them NO STARS but that was not an option.

Title should read: Gulf War Veteran Shown the Door! Let's be…read morehonest, PATIENT CARE BEGINS WHEN YOU ENTER THAT FRONT DOOR PERIOD ANDREW! Listen, as with any payout at the end of the day it's about ROI, Return On Investment for all you non-business types, aka what value am I getting for my money! I see a Typical Positive Review: "Dr. Moyes talks to his patients" Well this long time customer would sure the hell hope so and question the intelligence of the individual that took the time to write the review if it wasn't just another employee/internal BS! Up front I informed this what appears to be an incompetent assistant that called me back for the initial exam the prescribed eye drops were going to be overnighted by the VA. Yes, on Dec 11th, 2025 this Gulf War Veteran was scheduled for a procedure to improve vision after multiple cornea transplants. After checking in I'm She begins to harass asking if "there's not a local pharmacy to pick them up?" I said, "I told you they are going to be shipped and they should arrive today." She then states, "I still have to ask you!" Understand at a minimum I believe in order to deal with the public on a daily basis whether it be in the profession of patient care or any other line of work in customer service/support you should be an EFFECTIVE LISTENER! As a War Vet where lives were once on the line please know I have a low tolerance for BS when it comes to incompetence and those paid to do a J.O.B! With the unemployment rate as high as it is I DO NOT understand with individuals like this employed taking up office space hired by Moyes Eye Center. Who's in control of QA, ensuring patients are top priority when entering your front door?! "Andrew," Dr. Moyes if you choose, explanation after hearing about the situation "this is family" for yes another one of those employees that SHOULD NOT be in patient care PERIOD and so it's the end of the road for not one patient (aka Customers) but two! Andrew, Please know this long time patient has contacted the VA for a new referral, preferrably without all the incompetence, because it appears you've lost touch with once was a decent operation! I fully understand dollar bills have a tendency to control that matter! Andrew, this war veteran has choices and you've lost my respect because it seems that through business growth across the KC metro it's become all about the dollars and less about the emphasis on quality patient care and DO NOT think for one minute I will not spread the work Andrew! Please Know the individual that followed/cleaned up after your dysfunctional hire did beautifully/superb in her assigned duties although you preferred to jump to conclusions for only you know why! I highly recommend if you're going to take money from the deserving War Vets in this region you at least train your staff instead brushing off responsibility! Ultimately he enters the room with his NKC location sidekick Dr. V, (Verachtert/ Anthony if you choose) who participates in the ridiculous patient shuffle on a daily basis! If you know you know! Patients waiting up to 45 from my experience and this goes back years according to others that have ultimitely had it with this operstion! Andrew apparently has his mind made up after that office liability approaches with her side of the story, perhaps presenting that race card! He asks "what's going on." I DID NOT hesitate in letting this clueless individual know that I DO NOT APPRECIATE being brushed off and disregarded when providing pre-op information to an incompetent individual who's goal seemingly was to dictate how I go about getting the requested eye drops. No, it was more than apparent that she did not like my response/s. But if you ask Andrew "That's Family" this liability's approach to substandard patient care! Yes, incident reported to the VA as he should not be on that list as this was not the first situation/encounter where his "family" seemed to have other priorities than providing top level care for those "Customers" walking through that front door and so it's the end of the road!

First and foremost, I arrived here November 2025. I've arrived because the day before I sprayed…read moreperfume in my car and it accidentally got into my eye. Chemical reaction. Eye pressure was high and etc. ok. First doc I seen was a surgeon and didn't like because well when he came in like 2 people who are "learning" wanted to be in. The doc chose not to have bedside manners and ask me for my consent first and if it was okay. I had to stop him from talking to ask who they were then told them to get out. I'm not gone be your little experiment or "ooo this is interesting" bs. The walls are thin and I can hear the staff talking. I could even hear "oh she got an interesting case" and etc. I don't care watch what you say knowing these walls are very thin. Anyways first doc wanted blood work done for damn near every single thing. They all came back normal. Did another bloodwork again with my PCP in December all back normal. I requested to my PCP for a referral for a rheumatologist but specifically at KU med because they are the best. Just recently seen my rheumatologist and she even suggested getting a second opinion because she looked at my lab report BOTH of them and she said everything is normal and is concerned on why these people have me on two eye pressure drops and one steroid drops for 5 months. So she sent a referral to KU ophthalmology for their opinion. KU med is a teaching hospital so they are very up to date, go by the book, caring, find the actual problem. I've had speciality docs there for myself and for my kids and very good experience. I should've went there first instead of Moyce Eye Center. I shouldn't be on these damn steroid drops for 5 months. Because all three drops for one damn eye... is already effecting me at the side effects. More fatigue where it's effecting me in daily tasks. I'm not tired but the damn drops making me tired. My iron supplements don't even work anymore. at this point I don't have a good feeling with this place nor trust anybody there. Money hungry. Wonder is it cause I'm on Medicaid? Wouldn't be surprised. I def wouldn't come back here AT ALL. Bye

Great staff, knowledgeable and friendly. I am new to KC and to this optometrist. Dr Early was very…read morefriendly and professional. I've worn contacts for 40+ years and haven't changed my contacts for a while. She wanted to find the best bifocal contacts so that I could see better both far and near. I tried multiple pairs of contacts and found the ones that worked best for me. Thanks for your diligence in helping me find a good fit.

I would like to begin by saying that this is not about this location. It is about the location in…read morePlatte City, Mo on Kentucky Ave. To begin, I have brought my cousin to Vision source for years because her father works nights and isn't awake during normal business hours. They are aware of this. Well, I had thought everything went smoothly. She received her glasses and everything. About a week later, I received a call from Children's Mercy Hospital saying they had a referral for my cousin because she had liquid buildup in her eye. Now, I kind of went silent for a moment and I asked who made the referral because I didn't know anything was wrong. They didn't say anything to me. Well, my cousin overhears this and says "Oh, the doctor referred me because something is wrong with my eye." So they left a 15 year old to tell me or her dad. They called me today to verify she had an appointment. I called them back and said "Yes, I made the appointment. Can you explain to me why you told the minor something was wrong and not the parent or the person who brought her in?" The lady on the phone then says that they don't have her father's information and there was no consent on file. But I called before her appointment, and they said we were good to go. I even asked if they needed a letter from her father saying I could bring her in and be told whatever may be important to know. They said no. Well, they claim they don't have it today. So, I said, "The next time this kind of thing happens. Perhaps ask for the phone number of the person you need to talk to. I have his number, so does she. My issue was that I was shocked to find out my cousin needed to go see a specialist at 15 for her eye with a surprise phone call from a specialist." Don't excuse your lack of action by lying to me. If you really didn't have his information, you knew very well you could ask for it. I was asked for it today over the phone. That made LESS sense.

Bennett Eyecare Midwest, has been very accommodating! I have worn prescription glasses for over…read morefifty years and have purchased three pair of glasses in the past two years from BEM and have had great service and satisfaction! My eyeglass needs are very important to me, and all the staff have been excellent to include, adjustment, service and punctuality! Thank You Martin

Awesome place for an eye exam, would recommend to anyone. Overall very pleasant environment and…read moreexceeded all expectations

Dr Heinz is wonderful! I've been going to him for years. He takes time with his patients and is…read morehelpful answering all my questions.

Amazing Service, they have a new staff that is all fantastic and so helpful. I had the best eye…read moreexam and love my new glasses!

I walked in on a Saturday. Within 10 minutes I was having an eye exam. I didn't have my previous…read moreglasses with me since they were broken. The doctor was professional and thorough. This is first time in many years that my eyeglass pressure is correct. Moving over to the glasses side. While the frames and lenses are a bit pricey, I immediately found a frame that is perfect for me. I received my glasses in about 40 minutes. The optical specialist was courteous and professional. She was not over bearing as she helped me. They are not in network for my insurance. Their store discount was less expensive than using my out of network cost.

Needed an adjustment made to sunglasses while visiting KC for a wedding…read more They were helpful and fast.