Yes, I agree their customer service could be improved. Our…read morebusiness almost went with them for a system for our corporate office. Overall, they made some good recommendations, but made a really poor recommendation to replace our Smart Board. We had one that we had been using for years, and are still using today. Once they made this recommendation, one that cost $5600 for a new smart board, they would not do the system unless we bought it all. We then found another guy, via the contractor, www.stemic.ca. His price was HALF of theirs, and his service and after install service was excellent. Plus Steve returns calls daily, and NEVER LEAVES A SYSTEM DOWN FOR A WEEK!

Very knowledgable in system design. You'll pay a premium for each component, but you'll get a good…read moreinstallation. They are really busy though, (and that's a good indication of their repeat business) but this will mean longer wait times to get service. I've waited weeks to get a return phone call (which is very frustrating when your system is down), and that's after our sizable install. The good news is, their customer service appears to be improving judging by our last service calls.

Nice enough staff but don't seem to have a grip on anything. Had to meet with the guy there…read moremultiple time to sort out simple things. The alarm I got ended up costing more money because I don't have a land line. Left a mess during the installation and the sensor came off my back door after less than six months causing a false alarm when I wasn't home. Three of those and I get a fine. I just used double sided tape and it's been good for two years.

From the owner: Spy vs Spy is a locally owned and operated business serving the entire Thompson/Okanagan region…read more Our talented team of security professionals look forward to serving all of your personal or business security needs!