Cancel

    Open app

    Search

    EZ-Vape

    5.0 (1 review)
    Closed 11:00 am - 7:00 pm

    EZ-Vape Photos

    Recommended Reviews - EZ-Vape

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Verify this business for free

    Get access to customer & competitor insights.

    Verify this business

    Switch 2 Vapes

    Switch 2 Vapes

    4.3(6 reviews)
    55.2 km

    This vape store has a great selection of devices and juices! Great sales staff that know the…read moreproducts and juice! you can even sample the juice before you purchase! Love this store, and the products they have! I have not smoked cigarettes for 5 weeks now!

    On March 16th, 2026, I spent $250 at Switch2Vapes in West Kelowna as a birthday gift for my…read moreboyfriend's birthday on March 18th. About 2 to 3 months after buying it, I went in looking for a replacement part (a coil), but staff told me they didn't sell parts for it and that the device was discontinued--even though I was explicitly told it was the "newest vape" when I bought it. Because they claimed they didn't carry parts, he barely even got to use it--maybe for a solid month in total--since he was using smaller vapes in the meantime. Come to find out later, that was completely false and they did carry parts. Then, the unit completely stopped charging and wouldn't light up at all. I brought it back to ask about an exchange for a defective, $250 product under a year old that had barely been used, and they completely refused. They hid behind a "policy" requiring the original physical box and paper receipt--even though I offered my bank statement that explicitly says "Switch2Vapes" with the exact date, time, and $250 total. I had clear proof that I bought it there, and they easily could have verified it and helped us out as loyal, repeat customers. Instead, the policy felt like a convenient line they use to brush people off and avoid making things right. We weren't even demanding a full cash refund--we just wanted an exchange for a working vape, preferably a different model since this one gave us so many issues. We have spent a lot of money at this store over time, but there is zero customer loyalty returned. When I asked how they could make this right, the employee offered a small discount so I could spend more money on another setup. When I pointed out how unfair that was, she just smiled and said, "Well, that's all we can do." I don't even think she meant to be intentionally rude, but the utter lack of empathy, basic social skills, and awareness of how frustrating the situation was for a regular customer made it so much worse. If the situation had been handled with an ounce of genuine understanding or effort instead of an indifferent smile, I wouldn't even be writing this. Save your money and go somewhere else that actually stands behind what they sell, values loyal customers, and trains their staff to treat people with real care.

    Photos
    Switch 2 Vapes
    Switch 2 Vapes
    Switch 2 Vapes

    See all

    EZ-Vape - vapeshops - Updated August 2026

    Loading...
    Loading...
    Loading...