Yes, I agree their customer service could be improved. Our…read morebusiness almost went with them for a system for our corporate office. Overall, they made some good recommendations, but made a really poor recommendation to replace our Smart Board. We had one that we had been using for years, and are still using today. Once they made this recommendation, one that cost $5600 for a new smart board, they would not do the system unless we bought it all. We then found another guy, via the contractor, www.stemic.ca. His price was HALF of theirs, and his service and after install service was excellent. Plus Steve returns calls daily, and NEVER LEAVES A SYSTEM DOWN FOR A WEEK!

Very knowledgable in system design. You'll pay a premium for each component, but you'll get a good…read moreinstallation. They are really busy though, (and that's a good indication of their repeat business) but this will mean longer wait times to get service. I've waited weeks to get a return phone call (which is very frustrating when your system is down), and that's after our sizable install. The good news is, their customer service appears to be improving judging by our last service calls.

Worst company ever. It has taken over 3 months and multiple visits and our stove isn't repaired…read more The technician told us it couldn't be fixed over a month ago and the company is sending him back. Not to mention there's been at least 3 times when we had an appointment and they didn't show up. I made several complaints and requests to speak a manager but was NEVER followed up with. TransGlobal is a company that lacks respect and communication with their customers. The scheduling system to book a technician is inefficient and gives no consideration to the customer's valued time. The expectation to have customers wait at home all day for a technician to call and then show up is poorly thought out. IT HAS BEEN NOTHING BUT FRUSTRATING DEALING WITH TRANSGLOBAL. I will never again buy a product that has Transglobal as the service company. We have not been issued an apology or compensation for all the stress we had to endure and our stove still doesn't work.

From the owner: Transglobal Service Is The Largest Appliance And Installation Service Provider In Canada.Our…read moretechnicians are factory trained and TransGlobal Service is authorized for over 40 different manufacturers.

Prompt response to request through Shaw Direct to restore our satellite connection. Quick and…read morefriendly service that solved the issue.

Very knowledgeable and friendly. Highly recommend this service company. Quick to respond and showed…read moreup on time.

Just wanted to leave another review for these guys because Malcolm (Store owner) recommended I…read morepurchase a NAIM CI-102 integrated streaming amplifier and I am completely blown away. Such a simple product that sounds better than amplifiers that I own that are almost twice its price. I really don't feel like I need anything else. For me, it's endgame material. It may not be for everyone but it's perfect for me. Thanks Malcolm!

Professional and great to deal with! I've dealt with the Kelowna location a couple times now and…read moreit's been good all-around!