Just wanted to leave another review for these guys because Malcolm (Store owner) recommended I…read morepurchase a NAIM CI-102 integrated streaming amplifier and I am completely blown away. Such a simple product that sounds better than amplifiers that I own that are almost twice its price. I really don't feel like I need anything else. For me, it's endgame material. It may not be for everyone but it's perfect for me. Thanks Malcolm!

Professional and great to deal with! I've dealt with the Kelowna location a couple times now and…read moreit's been good all-around!

Yes, I agree their customer service could be improved. Our…read morebusiness almost went with them for a system for our corporate office. Overall, they made some good recommendations, but made a really poor recommendation to replace our Smart Board. We had one that we had been using for years, and are still using today. Once they made this recommendation, one that cost $5600 for a new smart board, they would not do the system unless we bought it all. We then found another guy, via the contractor, www.stemic.ca. His price was HALF of theirs, and his service and after install service was excellent. Plus Steve returns calls daily, and NEVER LEAVES A SYSTEM DOWN FOR A WEEK!

Very knowledgable in system design. You'll pay a premium for each component, but you'll get a good…read moreinstallation. They are really busy though, (and that's a good indication of their repeat business) but this will mean longer wait times to get service. I've waited weeks to get a return phone call (which is very frustrating when your system is down), and that's after our sizable install. The good news is, their customer service appears to be improving judging by our last service calls.

My first experience at Barnacle records was great! The owner was super knowledgeable and welcoming…read more In conversation he was able to glean the type of new record player I just ordered and give me a valuable insight about the pros of upgrading to one with a counterweight adjustment arm to minimize the long term damage a non-adjustable arm can possibly do over time if it's pressure is too much. He educated me on a key consideration for my 1st record player without being condescending and he recommended considering the next model up in the line. I went home, took on his advice, and exchanged my order for one with the adjustment dial. Now I have the opportunity to preserve the longevity of my records. I felt the owner just wanted his customers to be happy and have a great experience at thier shop; for these reasons I'll keep going back.

The store seems like it's new, well laid out and clearly displayed. Thankfully the place was clean…read moreand relatively dust free, didn't feel like you were thumbing through in a dank ass basement. Selection was concise and geared towards varied (and sub) genres of rock, punk and metal. Found some choice pieces but definitely left a few in the rack, could have easily spent double of triple what I had budgeted for. Had a feel like a local distro, good 7" selection and frankly, some amazing sales on quality vinyl. They had a smaller selection of compact-discs and some cassette tapes. Worth stopping in for sure