Shane and his team are completely professional. They respond quickly and always have the repair…read moretools on the truck! I called at 10am with a backed-up waterline in the house, and it was repaired shortly after noon. Highly recommend these guys!!! -- Tess

From the owner: Residential and Commercial Plumbing Serviceread more

My bathtub was dripping and driving me crazy. I called one place here in Ruston and was quoted an…read more*outrageous* amount. I then called two other local plumbers and didn't hear back from them . . . at all. Then, I tried Eric. He got in touch with me right away and drove from West Monroe at 4pm that very same day to fix my leak/drip! Very nice people, very fast, and was only 1/8 of what the first guy quoted. I HIGHLY recommend his service.

Eric is very dependable and professional. I have used Eric for numerous plumbing repairs. I highly…read morerecommend Eric for any of your plumbing needs.

Outrageous price for replacing the toilet tank valve. A $30-40 kit with approx $250 labor. When I…read moreasked for a breakdown, plumber said he didn't know - he pushes a button on a tablet and it tells him the price. (And his "free estimate" included a senior discount.) Nice guy but horrible price!

I spent half the day calling around different plumbing companies and when I talked to Mr. Jerry I…read moreinstantly knew he was the one for me. Not only was he the lowest quote but the way he conducted business over the phone I knew I could trust him to get the job done. Once his guys showed up to my house all within an hour of me calling him, I was over exceeded with expectations. These guys named Josh and Red went above and beyond to find and fix my problem. They were very detailed with every part of the process. They gave me the best customer service and made me comfortable asking alot of questions. These guys honestly made my terrible situation better all within an hour. I could go on and on as to why you should use this company, but hardworking honest and polite workers are hard to come by these days and Mr. Jerry is very blessed to have them on his team.

The workers the come out are nice but the owner/office guy are rude and very unprofessional they…read moresend late invoices and make it seem like your a deadbeat..after 3 years using them I will not use this service again.

When you want it done right, no tricks; call Kelly Plumbing. They've been doing plumbing for many…read moreyears. I've had to have them correct other plumbers' mistakes.

This organization has it correct when it comes to customer service, being on time , respect for…read moretheir customer, and pride in doing the very best. Super professional was Rodney and Blaine when they came to do work at my residency in 100+ weather. Whereas the other outfit I contacted 2 days before, NO SHOWED the next day even after a few phone calls to their office to see when their person may be coming. Call Mark Johnson after 5 and than the next morning to schedule and they had the two gentlemen mentioned above their by the time I asked. Not having to take off another day from work or rescheduling clients. Dr. Strain Ruston, La

Did a great job and I'm not knocking the work but they left me feeling ripped off…read more Won't suggest them

Mr Jerry is an awesome plumber. I have used him twice. He has been very efficient and knowledgeable.read more

Amazing worker…read more Professional. Diligent. Respectful. Forthcoming. Took time to answer any question.

I called them last Monday to get a new toilet installed. They told me they'd have someone here…read moreWednesday. My wife called them Wednesday to see what time of day they'd be here. They told her it would be before noon. We waited around all day, no plumber came & no one called us. Then Thursday morning I called them & asked them what happened. I was told it must have "fallen thru the cracks" & they could come for sure that day but I had to go out of town for a Dr. appt so I was told someone would be here Friday afternoon. Guess what happened. No one ever showed up or called. So, like they say, "fool me once shame on you, fool me twice shame on me". Two days they were scheduled no one came or called. Bruce Plumbing the the last plumber I would ever call. I gave them one star only because there wasn't a zero stars.

I recently needed access to the natural gas on my property by way of a cut off valve (ball valve)…read moreat the meter. All Plumbing came out, turned off the gas, attached a 7 inch piece of pipe, and a ball valve. This took very little time. Gas was turned back on and all worked. The cost was $600. The cost of materials was very low. I would think less than $30. If you look at the price charged per hour, it's very high. I contacted the owner and asked if he thought the price was fair. He told me it was. I believe as the consumer you would not agree. This is a small town guys. How you conduct business is important.

Since can't give a ... negative 1... as a rating will go with a plain "1". A neighbor called and…read moretold us the hot water heater had burst on back porch, flooding the porch, back & front yards, with water continuing to flow. Called the client. This was an EMERGENCY. The only thing they could do would possibly be " TUESDAY or WEDNESDAY " ....FIVE DAYS later, with water flowing plus NO HOT water. We did not question weekend pricing, etc. But to be known for their Customer Service, I think not. .... btw, called another company, along with time getting parts needed, took no longer than 1.5 hours, and a hot shower before bed.