I had the most wonderful experience picking up my jewelry today. From start to finish, the entire…read moreprocess felt thoughtful, professional, and genuinely welcoming. The staff made me feel valued and never rushed, and they took the time to walk me through each piece carefully. The craftsmanship is stunning -- every detail is exactly what I hoped for (if not better). You can truly tell they take pride in the quality of their work and the stones they select. Purchasing fine jewelry should feel special, and they absolutely delivered. I left feeling excited, confident, and already planning my next visit. Highly recommend!

We are currently talking to Katherine on hold, listening to her tell another employee that my wife…read moremade her so mad she wants to punch her. What did she do to deserve that customer service? My wife asked for an itemized receipt to explain additional newly added costs, they refused, then she asked for a refund, they refused. Katherine got aggravated and demeaning when asked to see my wife's point of view, and they went back and forth. No one yelled and nothing personal or rude was said. Katherine then agreed to a refund, put us on hold and went around the office telling people my wife was mean and screaming (she wasn't). I don't know if Katherine knew she was on speaker phone but we started recording because she was misrepresenting what happened. But then Katherine vented to a co-worker and threatened to punch my wife. We have it on recording in case of legal needs, but you might want to know the employees at this business are this unstable when asked for itemized invoices. I'm sure she made a mistake and was just defensive, but the way she emotionally escalated this was really inappropriate and then threatening. Not sure if they know they still have us on hold but now Katherine is talking to Bob in the background.