As usual sales are more important then after sales service! We spent $1500 (on sale) thinking it…read morewas a great deal! Not so much! Worst mattress we have ever slept on! If you sit ln the edge you will probably fall off! Mattresses always seem ok on the store then when you use it,different story! Definitely not what we thought it would be! Had an issue with the expensive mattress cover way too big for the bed but they did not care! Would never trust this company again! We have another mattress bought else where, much less expensive and over 10 years old! The mattress from mattress firm is less the 3 years old!

I would highly recommend Mattress Firm. They are very friendly, knowledgeable, reasonably priced…read more Great quality. Honest and professional customer service! I would rate them 5 stars

I would say the store is good and bad. They have a great selection, but they also sold me a badly…read morebroken sectional. First, the good: If you're like us and want to test furniture before you buy it, this place offers the best inventory of reasonably priced couches, chairs, and sectionals in the Lacey/Olympia area. While you might not find the bargain-basement prices some second-hand stores occasionally offer, the furniture here appears to be in great shape and generally priced well below MSRP. Now, the bad: If you're buying clearance items, be absolutely certain about their condition before you finalize the purchase. We recently bought a 6-piece Abbyson Teagan leather sectional from this business. It was extremely comfortable and appeared to be in good condition. The price they listed seemed reasonable for a used model with some signs of wear and tear. Unfortunately, when we got it home, we discovered that the frame of one of the sectional pieces was snapped in half (see picture). While we understand that clearance items are sold as-is, this type of severe structural damage feels like something that should have been disclosed as it was clearly something the staff knew about. It was just our bad luck we didn't sit on the broken section of the couch when we were testing it in the store. Overall, this store has a good selection, and we would actually recommend it for anyone seeking good-quality used furniture. Just take extra care to inspect clearance items closely or ask specific questions about their condition before purchasing.

Why they call this place "Discount" Direct is beyond me, because the discounts aren't really…read morediscounts. Check the prices and you'll find that everything is pretty much the same price as Walmart, so why not just go to Walmart which has more comprehensive inventory? It's dreary and located behind the furniture area, but they don't care about signage, decor or anything, which is appropriate if stuff like that will add to the price of the inventory, but as mentioned, nothing is really cheaper than what you'd pay if you went to a non-discount retailer. The employees look miserable to be there and justifiably so, since I didn't see a customer who was happy to be there either.

My partner and I recently decided to buy a new bed. We decided to go to Mattress Depot and met…read moreShawn. From the moment we walked in we were treated with kindness and no pressure whatsoever. We looked around and tried out beds for an hour and then said we would be back. We came back a few hours later after thinking about what we wanted for awhile. Shawn was patient and answered all the questions we had. We finally decided to purchase a mattress and an adjustable bed frame. The frame was on backorder, but Shawn was able to find us a better frame for just a little bit more. We were worried that it was close to closing but Shawn stayed late to make sure our order got in and we could get it as soon as possible. The next day we decided that we actually wanted to move one level up on the quality of the mattress. We returned to the store and Shawn greeted us with a smile, told us the pros and cons of the change, and then helped us get everything switched over. The best part, we were able to get the bed earlier because it was in stock. Shawn made our whole experience easy and we couldn't be happier. Definitely make the time to stop at this Mattress Depot.

Didn't intend to buy here, but Dwayne and Shawn changed our minds…read more We had an offer for a different mattress at a cheaper price and for the same mattress at a cheaper price. to be fair, the first mattress was inferior, the second was due to a not universally circulated manufacture's price reduction. As Shawn spent a long time on the phone unveiling the mystery in that change and discovering several other changes in prices to accessories and other "work around" on costs, we could hear his surprise This was no performance for our benefit; he was truly confused and surprised. All the while we joked and laughed with Dwayne and learned more about the bed and things associated with it. After he got off of the phone, Shawn continued to work with numbers and by the time he finished he had better than matched the lowest price for that bed, then significantly discounted some accessories we wanted. After the sale, the delivery date was important and a rush was requested, monitored, and delivery occurred ahead of the requested date -a bonus. We were never pressured, told it would be be "better to do business here because," or any other high pressure sales tactic. it was always "this is what we have" and it's value, friendship, and help. The products are good to great quality (depending on how much you are willing to spend), and they sell no junk. Dwayne and Shawn treated us at least in a 5 star manner, but I can't rate them higher in this app...but they treated us better than 5 Stars describes....So... Dwayne and Shawn: **********

Stopped by this place to get a mattress for one of my clients and had an incredibly pleasant…read moreexperience. The sales guy Jesse worked with me on my budget and was a pleasure to do business with honest upfront and quality of service. I will most definitely be returning and suggest this guy at this location. An incredibly memorable experience.

Great place! Worked with us and got great mattresses, price matched and everything. 2 full size.read more

The store doesn't look like much from the outside but I bought the solid wood twin bunk bed (the…read moreone with headboards) and the drawer unit for underneath TEN years ago and these pieces have absolutely held up over time. The furniture has moved to two different locations, survived two boys, and is still as sturdy as the day I bought it. It has been configured as a bunk bed and separated into twin beds multiple times depending on what my boys wanted in their room. I always loved how even the top bunk kid got a headboard. Six years ago, I misplaced the dowels and bolts for the bunk bed configuration, so I stopped by the store to see if they knew what I needed. They still had the same bed available and were able to give me the hardware required to stack the beds again. The customer service isn't necessarily rude, just apathetic...or detached? But I got REAL furniture that has lasted for a decade at a reasonable price, and they helped me when I lost hardware, so I will recommend over and over again.

The price of the bunk and trundle set my mother law purchased was decent, specially considering the…read morefact that the mattresses were included! But the customer service we received was sub par! There is a difference between being knowledgeable and arrogant, the lady who's always working comes off as arrogant and trying to get over on the customer. Pay attention to what she says. My mother in law asked if they offer a military discount? And the lady flat out said "No" and would not budge. I then asked for the owners information because I had a few other questions in addition to the military discount one and the lady then stated "well? Are you active?" To which my mother in law replied "No, retired" the lady then said "oh well he'll only give a military discount to active members and you have to have your card ......" I then cut her off and asked her directly "but I thought you didn't do military discounts at all?" She looked at us and completely disregarded my question like I never spoke at all. We ended buying the bed only because of the product itself not the service. And then today when I go to pick up the bed the lady in the store advises me that the tractor trailer that had the mattresses on it had broken down and they now won't be available until tomorrow afternoon. SERIOUSLY, GET YOUR SHIT TOGETHER. After this purchase I'll never return more recommend!

Husband wanted a new recliner and they have a huge selection in wide range of prices. Saleswoman…read morehelped us quickly find one that fit my 6'7" husband with the lumbar support he needed. We were especially pleased that the chair was made in Oregon, so kinda local. We paid extra for delivery and removal of old chair. Delivery team was efficient and ensured husband was happy with chair before leaving.

We will never buy from this store again. We purchased several pieces from this store. Within 9…read moremonths, the upholstery stared to wear out (Faux Leather). Thankfully we purchased insurance and had the piece that was wearing out replaced. Within 1 year the same piece started degrading again, including a different area. We later (they are only 4 years old now) purchased 2 additional pieces (Real Leather) thinking at least the real Leather would hold up better. The Leather did hold up, but the batting and foam inside the cushions did not. not. Now we will have to do something about them. NOT A HAPPY CAMPER!

ASK FOR MARCUS!! Listen, I know it's not fun bed shopping. We researched and shopped for months…read morebefore finally walking in and being greeted by Marcus. He listened to our needs and made recommendations based on what we said. Finally!! Someone who wasn't pressuring us, running a sales pitch, or trying to close us on the most expensive bed in the store. We learned a lot from him as he was very knowledgeable with answering our questions (he's been with the company almost a decade) and just a genuine guy. We finally made our purchase and all because Marcus left us confident that we finally chose the right bed/frame for us. He even helped us save money which who doesn't want that? So do yourself a favor and when you go ASK FOR MARCUS, he will not disappoint! I guarantee it!

The Staff was incredibly welcoming and helpful. I would definitely come back! Make sure to ask for…read moreDaryl Yow who help me and my family pick out the best Mattress for home.

DO NOT BUY HERE!!! JR Furniture is a complete scam. We bought an expensive couch and were talked…read moreinto an overpriced warranty because the associate flat-out lied about what it covered. We were told it would handle everything rips, breaks, even professional cleanings whenever we needed. That was the selling point that made us agree. The truth? None of that was real. The warranty is useless, and when you actually try to use it, you have to call a third party. JR Furniture refuses to help rectify the situation and are flat out dismissive. Their staff clearly aren't trained, or worse, they intentionally mislead customers just to close a sale. And once they have your money, forget it they will not lift a finger to help you. They do not care about their customers, only about taking your cash. Do not waste your time or your money here. They lie to make sales, they don't back up their promises, and their customer service is non-existent. Spend your hard-earned money anywhere else but JR Furniture. My Husband and have a large presence in the Tacoma community and the surrounding areas we will make sure our community along with our family and friend don't shop here.

Really good furniture! Just stay away from the Ashley furniture brand. I would recommend it to…read moreanyone who has the funding.