Alright so I'm really confused about how to write this review…read more On the positive side. They explain the work clearly and then don't add prices after they quote. The problem is they will use the most expensive parts they can find. (Which is good in some ways) I don't know if they over repair but they seem to always find the most expensive way to fix something. If you don't mind spending lots of cash keeping your vehicle tip top shape then I recommend them. The quality of their work is commendable. High quality - high price. I guess you can choose what you want in a mechanic. If you're just looking to just keep 'er on the road. Look elsewhere.

I was in the shop to get some repair on my car. I spoke with Jim, and this is not a very friendly…read moreperson, they did what was needed and then advised me of some other repair that was upwards of $600, only after wanting to do a diagnostic for another $120 first. I took it to another shop for a second opinion, and it turns out none of the repair that they advised was needed. It was an upsell to rip off the customer. I would strongly advise to stay away from this shop unless you want to empty your pockets and you bank account of your money. Not a very professional place of business

I bought a rear light assy. from McGregors. Despite double checking, it seems as if there was a…read moreshort. Expecting a hassle as 'used part' called them and spoke to Chris. He said no problem will get another and call. Two days later called back, ready for pick up. Replacement part works fine. Both times visiting, they looked really busy. Can see why. Thanks Chris!

These guys know their stuff. They've helped me many times…read morethroughout the years and no matter what I need or want. They can either find or guide me to another reputable place to get or have it done!! Thanks guys. Keep up the good work!!

St Thomas Lube Clinic did an excellent job for me. Staff very pleasant and not overselling. they…read morenoticed that my rear wheel was flat and upon checking, there was a nail in it. The tire was fixed along with an oil change and new battery. Car runs like it is brand new new. Thanks for the excellent service.

Great costumer service , great work done on my vehicle. The prices are always fair and are a very…read moreprofessional business.

Trustworthy! Excellent work and excellent prices. Keeps my Volkswagen running smoothly and I've…read moreseen all types of cars in his shop. I think Todd is an automotive genius. Bob C.

Had a spark plug tune up this week after 156000 km . Work was on time and car feels and moves…read morebetter . 8 am early opening . Efficient friendly staff and location near Accura West in west London .

Be very careful with this place. I brought my car in to fix a couple things and after two days they…read moreweren't even able to fully fix anything. Just make sure you have a contract in writing to protect yourself.

An indelible stain on the community it professes to serve, and this dealership is particularly…read morepredatory on seniors. My stepfather, a retired Ford St. Thomas Assembly Plant worker with about 33 years of service no less, was directed by the sister dealership, Courtesy Ford in London, to travel to St. Thomas to have electronic and door damage fixed on his Escape. St. Thomas Ford repaired the electronic issue but their body shop ignored the door damage. One of their Service Advisors told us that she would look into this but we never heard from her about it again. Around that time, this same Advisor claimed to us that she fell on hard times and asked us to loan her thousands of dollars. We obliged, but when I asked her to return the funds, she completely ignored our pleas and vanished herself into the ether. As a result, I sent a detailed e-mail message describing both of these issues to General Manager Brandon Dumouchelle, asking that he provide assurance to me by the end of today that both of these issues will be promptly & properly resolved. I received no reply from Mr. Dumouchelle whatsoever. Presumably he too has vanished from the face of the earth, or that St. Thomas Ford cares not that it preys upon unsuspecting seniors. A truly vile and repugnant organization. Would not recommend, unless you have a penchant for being repeatedly victimized by a heartless staffer bent solely on bilking seniors of their money for personal gain, while providing absolutely atrocious customer service. Perhaps your mileage with them will differ? Perhaps not. Paul

Great place to get an oil change but anything as complicated as an electronic issue that I have on…read moremy 2019 Ford Edge forget about it.