We have been using Fairmead Farm cattery regularly (two to three times a year) for the last four years, and we have had just wonderful caring service from the very first time I spoke to one of the owners: Austen. He and his VERY caring employee Dorothy have always been so helpful, extremely caring and considerate, both to us and our cat! We have an extremely nervous cat, and they have done everything to accomodate her needs. They have been SO kind to her, and I knew the moment I spoke to each of them that they cared hugely about animals, and had a definite understanding and love of cats! I took a huge amount of time researching catteries in London (we live in London) and could not find any that I even began to feel happy with. When I spoke to Austen that very first day, I felt an enormous relief because I instinctively knew I had found the kindness and care and professionalism I wanted for my cat, and I would settle for nothing less. It is wonderful to be able to say that my instincts were absolutely confirmed, and have been continuously, every single time we have taken our cat there. In fact, there has been huge progress with her! I think our cat will always be especially nervous and frightened (she was originallly a stray) but the other day we arrived at Fairmead and Austen was talking to us just before we carried her out of the car in her box. I looked down at her and she was actually looking up at him BLINKING! And anyone who really understands cats will know what that means, and know why I am SO thrilled to have found this place a place where there is absolutely no doubt in my mind (or my partner's) animals are loved and respected with a very high standard of care. read more