Completely disappointed with the service provided by Fairmont Hospice during the final days of my husband Paul's life. One of the reasons we accepted their services was because they told us they had Spanish-speaking staff, but not a single person spoke Spanish. During one of the most difficult moments of our lives, communication was extremely hard and stressful because no one could properly communicate with our family in our language. We were never properly instructed on how to administer my husband's medications, leaving me confused and unsupported during an extremely emotional and painful time. The nursing care was poor. Many times, if we did not specifically ask for vital signs to be checked, they would not do it. The hospital bed they brought looked old, worn out, and dirty. There was very little communication and absolutely no compassion. The most painful part was after my husband passed away. Paul died at 7:51 PM, and hospice staff did not arrive until 10:44 PM. They then documented his death as 10:44 PM, which was simply the time they finally arrived. They appeared rushed and eager to leave instead of supporting the family during such a devastating moment. To make things worse, after my husband died on Sunday, a nurse still showed up on Tuesday as if she was coming to bathe him. That alone shows the lack of communication and professionalism within this company. This experience added unnecessary pain and stress to my family during one of the hardest moments of our lives. I would not recommend this hospice service. read more

My Mom had Alzheimer's for the last 5 years of her life. As those that have experience with this horrible disease you can imagine the emotional pain & helplessness associated with type of situation. We're at the point now that my Husband & I are considered the sandwich generation. We have older children that are not quite on their own yet & aging parents that need assistance sometimes. My Mom was diagnosed with Alzheimer's when she was 75 years old. Each day was different & had different challenges. Some days she was great & others she needed help eating. The care she required was more than my Dad was physically able to administer. We found an adult apartment in Sugar Land for my parents. They both moved in with the belief my Dad would just need to hit a button when he needed help with my Mom. Unfortunately they were only in Landon Ridge for 6 days. My Dad was frustrated with the response time & left the facility after only 4 days. We decided my house was the best option. We brought in several home healthcare providers to evaluate my Mom. They all agreed that Pallative Care was required. I had zero experience with pallative care prior to my Mom. And when the bath aids left us some adult diapers & wet wipes I was ecstatic. Less things for us to buy later. My Dad was never thrilled with the Chaplins that came over and although we were not in denial discussing EOL was not our favorite topic. Discussing funeral arrangements and our faith with strangers was very uncomfortable and I quickly eliminated that part of Mom's treatment. I was getting frustrated because my Mom has a pressure ulcer on her heal & we needed wound care twice a week. I finally called the offices of the provider & asked that a care coordinator come by to discuss our situation. We went through 4 different palliative care providers before finding Fremont. The turnover in the industry is horrible. Just when you get a great nurse or care team, they leave or change companies. When Fremont was recommended I am sorry to say that I literally grilled them. I wanted details about the wound care, the care team, & what would & would not be provided. The Director at Fremont was so thorough & caring. She seemed to really care not just about my Mom but about my Dad & I being happy clients too. They even hired a bath aid we were previously using so we could continue with some kind faces that we were building relationships with. I can honestly say that Fremont took a lot of stress off of a very stressful situation and we highly recommend them. I pray others don't have to go through the bumps we did and just start off with Fremont. read more

Family member died xmas day. Nurse was not helpful, played games on her phone while funeral home only had one person to come out. We as family members helped the funeral home rep bag and move our loved one while their hospice nurse did nothing. Do not recommend them at all. read more

We had an excellent experience from the first appointment until our last interaction. Ann met with us super fast, educated us about the process and addressed my family questions quickly. I would like to provide a special thanks to our nurses Dee and Lori or their care and time during this difficult time! read more

This company goes above and beyond to help each patient! Monique truly care about everyone and helps the transition into hospice to be smooth and stress free! I can't express enough how kind and thoughtful she is, as well as all the staff! read more

My father did not receive the high quality care promised by Fairmont Hospice. We were told, "Fairmont will take care of everything. It is what we do." Instead, we experienced a lack of communication, limited care, and no follow through--all of which caused additional anxiety for my father and family. Sadly, Fairmont failed all of us. read more

The reason I went to work for for Fairmont Hospice back in July 2019 is because one of my large accounts highly recommended them as a really good hospice. My experience with this team has been great! Also, this is the only hospice that I have worked for that has a strong Spanish speaking team to help our Spanish speaking community! read more