This is about T-Mobile - not US Cellular, which I was always very pleased with. I'm sure that some…read morewealthy investors made a lot of money when US Cellular was bought out by T-Mobile, but they sold their customers down the river. They had promised it would be a seamless transfer (no changes to account, password, or autopay). But my new iPhone 15 Pro simply didn't work; I couldn't send or receive texts or phone calls. For 4 days. I had to wait on hold for over an hour to access support, and the woman was nice but didn't solve the problem. I decided to transfer to another carrier, and T-Mobile sabotaged that process as much as they could. Once I told them I needed my account number and Transfer PIN they wiped out all of my information (but tried to hold on to my phone number, despite having being told that I wanted to keep it) so I couldn't log in to stop auto-pay so I am now paying my new provider AND T-Mobile. I urge the community to watch out for T-Mobile. They are nasty and incompetent. If you don't take this advice, at least don't set up auto-pay, and consider it a trial.

This place is the best cell phone place. Jason and Matt and very helpful and amazing. I can't say…read moreenough good things about the place, or the people that work here.

Router died Saturday and after troubleshooting, nothing worked…read more Spectrum sent a tech over Sunday. He arrived an hour early. Connor was polite, smart, and thorough. After investigating everything, he installed a new router complete with our network and credentials replicated from the old router. 30 minutes mission complete. We Spectrum.

Stay far away! Associate gave me the equipment for my service and told me to take it home and plug…read moreit in and in an hour I'd have service. They ran my credit card to set up auto bill pay, but it didn't work, so my first bill was late. The company called a few days later with a set up date where they came into my house. The date didn't work for me, the next available was a week later. I got billed for that week without service. The associate at the store said nothing about a $50 setup fee. I can't call the store to complain, the number goes to a call center. They'll make a note of it and that's about it. Oh, and once your phone number is in their system, get ready to have 2-3 sales calls a day. Super frustrating when your existing service isn't even set up yet! Way to go spectrum, way to go!

Soooo my Blackberry went for a swim thanks to my neglecting to close the sport-top on my water…read morebottle and throwing it in my bag... The screen faded, then went dark... forever. Uggg. Called mom using the roomie's phone and she said she'd skip over to the local Verizon Wireless in our hometown and see what the dealio was with getting me a new phone. She called the roomie's phone back saying that they would take my brother's extra Blackberry, clean it up, update it, reset with my number and fedex it to me THAT DAY. The cost? NOTHING. Thank goodness for there still being great customer service out there... and a very helpful mommy.

The price goes higher and the service is lower. Belgrade Maine has some of the worst in the…read morecountry. The Augusta store agrees. Hey Verizon, Get off your butt and do something for your customers.

I filled out and signed a contract for 1gb internet. I got a call and was told it was going to be…read moreinstalled. Wells later they came out and installed the internet but instead of the 1gb internet speed they gave me the 100mb speed which is a tenth of what I signed a contract for. When we called they proceeded to tell us that that was the only service they had in that area and that we should've been told. When we started we would like to cancel because they broke their end of the deal they tried to force us to drive 45 minutes to bring the equipment back and told us they were going to keep the money that we game them for installation and activation. This is the biggest bait and switch I have ever dealt with and this company is a fraud. We told them over and over we only want the 1gb, nothing lower. They're next lowest option was 100mb which was almost $50 more than their competitor that they probably don't even know exists here yet, which is why they are so over charging and taking advantage of their customers. The customer service is childish and the woman and manner who took care of the call don't deserve the in they clearly don't want to be there. I am not the only person who has dealt with this, if anyone sees this bbb report before buying LCC or Tidewater Telcom(because they go by two different names) please, don't just take my word, Google research their reviews and they speak for themselves. I will also be leaving this as a review on every page and will be contacting social media for the other people going affected by this scam of a company.

The level of incompetence by this company is unbelievable. Be careful as they are the only…read moreprovider available in Lincolnville and they hold you hostage. Be prepared for misinformation and rude business manager who could care less about your problem since you don't have any choice but them.