Company reused a delivery image claiming that a package was delivered when it was not. Never received my package.

This is a heartfelt thank you to Falcon Express driver Rilwan A. He willingly and without any hesitation helped me to jump start my car dead battery in Tyson's Corner, Virginia. The company is lucky to have such a helpful employee. read more

Absolutely horrible. I had to call them again and again just to locate my package. The operators are not at all helpful and very unprofessional. I made at least five calls each day and every time they just tell me they have trouble reaching the drivers and will give me a call back, and never call back. How hard is it to reach your own driver?! Update: Despite the clear instruction I left to JUST LEAVE THE PACKAGE OUTSIDE, their driver decided they couldn't deliver the package and returned it to the sender. Genius. read more

Wish I could give zero. The absolute worst delivery company I have ever experienced. The driver supposedly attempted to deliver the package but never called or used the entry system to deliver my package. How does that even make sense? The tracking information indicates that the package was delivered when this obviously is not true. It's 5 days later and I've been trying to get my package ever since. I've had to call them at least 5 times (one of those times I was left on hold for over 25 minutes and no one ever came back so I hung up). I just received the first phone call from them saying that my package will be delivered tomorrow. I'll believe it when I see it! The customer service representative was extremely rude and condescending. I did not receive one apology for their delinquency. DO NOT USE THIS COMPANY! read more

As a small local company, I have utilized FXT several times for courier deliveries as needed. The service that you find with FXT cannot be found anywhere else (at least in my experience) and I do believe it is due to the small, family-oriented environment that they foster. They have gone above and beyond for me on numerous occasions to ensure that my business needs are met, even on short notice. I absolutely recommend giving this company a try! read more

Unprepared, unprofessional. Van was filthy. Delivery personnel smelled of BO and cigarettes. Did not bring the agreed number of people. Did not know how to assemble furniture. Did not know how to handle furniture. Had not moving blankets or plastic wrap, or moving straps. Attempted to recruit help from a gas station to move furniture in my home. Only one person spoke English. Mover's pants kept falling down. Horrible. read more

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I only wish I could give this company zero stars. I would never recommend anyone use them for anything. Unbelievably unprofessional. Tracking information was wrong and never updated, the first delivery attempt made 2 weeks late-- and the delivery driver left 10 seconds after ringing the bell (caught on video). I called them up to arrange a delivery on a different day, and then managed to work from home that day-- only to find out that the customer service rep lied to me and they never processed the package; they were prepared to return it to sender, forcing me to drive down (1 hour each way) to pick it up myself. read more

Only giving one star because you can't give zero. I have a couch being delivered by this company and today they come to deliver and go to the wrong door. So instead of calling to ask which door was correct they just called and told dispatch no one was home which my wife was all day today. So now instead of helping me out they say I have to reschedule my delivery so now we have to take off work again to be home. Then to make matters worse before calling the company itself my wife called the driver and he was super rude and decided to yell at her and tell her it's not his problem. His name is robert and I cant believe he really yelled at a woman especially when it was indeed his fault. read more

Falcon strikes again! We had a horrible experience with this company last year in the delivery of a couch. Now, we were saddened to learn that we'd have to deal with Falcon for the delivery of a bed. They called us 24 hours earlier than hour scheduled appointment to tell us the delivery was 20 minutes away. When they realized they were a day early, they said they would come at the originally scheduled time. Then, on the morning of, the driver blew a tire and they told us they were not able to find another driver to get us our bed. So we are now looking at three nights without a bed to sleep on. Not sure how this company stays in business. Consistently the worst. read more

Falcon Express is doing a phenomenal job! Their services are second to none and their staff is exceptional!!! I highly recommend them for all your courier needs! read more

Great company with awesome customer service. Especially during this time I like being able to support small businesses. Highly recommend!

Falcon's delivery team that delivered my couch was extremely professional and followed COVID protocol. I appreciated their concern while still delivering my item inside my home. The lady who called to set up my appointment was also very nice. All around great experience! Delivery services often get overlooked for their services so I wanted to make sure I took the time to say great job and thank you Falcon. read more

Falcon Express is a great company to work with and has helped me out of a few binds. The team of at Falcon Express is friendly, timely, and their ability to communicate makes them a great a company to work with. read more

Parcel was due to be delivered over a week ago. Tracker update that there is a problem and they are fixing it is form 3 weeks ago. No updates, no response to messages read more

This is my first and last time using Falcon Same Day Service. I called for a pick up this morning for a 2pm delivery into DC, at most an hour away. It is after 2 and I was told by customer service that it would be at least another hour. I was asked to have my package ready when I placed the call at 10:30, the package was not picked up until 1:27, almost 3 hours later. I wish they were honest with me that they wouldn't be able to handle my request so that I could've made more appropriate arrangements. I am so disappointed in Falcon and I feel like an idiot for trusting them with this task. Fool me once, shame on me... read more

I called Falcon Express recently for a same-day delivery with a critical deadline. Their customer service representatives (and their delivery person) were spectacular. Everyone was upbeat, professional, helpful and very efficient. Finding great customer service can be so difficult sometimes - it honestly was like a breath of fresh air working with Falcon - I knew I was in good hands. They picked up on time and delivered on time, just as promised. My entire experience was very positive - will definitely use them again. read more

Only giving a 1 because I can't give a zero. I ordered a product from Sam's Club who outsources shipping to AIT, who outsources to Flacon "Express" (laughable). I arranged for delivery on Friday, 11/23 which was the earliest delivery I was being offered. The day after I scheduled the appt. I received an email stating that they would be able to fulfill the request and I would have to pick another day; I chose Saturday the 24th, which they also could not fulfill. I then asked them to deliver on Monday the 26th, no signature. They said they would have to check if they were allowed to leave it without a signature. 1 week later, I stil had no package, and no answer to my question. So, on Monday the 26th, I called and told them to deliver on Tuesday the 27th, and that I would make sure somebody was there to sign. Tuesday came and passed, still no package. I called again, they claimed they misunderstood and would deliver Wednesday the 28th. I said I would need at the minimum 30 minute call ahead to make sure somebody would be there, they agreed. Wednesday arrived, I received a 15 minute call ahead, could not get somebody to my house in time, sooooo no package. I called again, they said someone would call me to set up another delivery appointment. So Tuesday the 4th arrives, I had not been contacted by them so I called again. We set up delivery for Friday, 12/7. They guaranteed I would receive delivery between 12 - 4. It is now 4:41, I have no package, and they have no idea where it currently is or when I will be getting it. They did ask how they could make it right though, LOL. read more

Horrible unprofessional delivery driver. The whole neighborhood is icy after a 2 day storm. My sidewalk was shoveled but still had ice on it due to continuing freezing rain. I do have steps, sonits a straight shot to my door. The driver refused to deliver my package to the door because of ice, which was fine. I told him to leave it on my sidewalk by my mailbox. He then proceeded to walk up the same side walk in which he refused to bring my package up (it was on a cart) to have me sign the delivery paper. When I looked at the package, I noticed that it was hanging out in the street. We do not have sidewalks. When I asked him to push it back further onto my sidewalk, he started to argue with me. He asked me why I didn't shovel the sidewalk. I said it was obvious I did, but it was still raining. I asked why he would walk up my sidewalk to have me sign a paper, but not roll my packagenup. No reply. He eventually pushed my package back, but with a huge attitude. As a side note, he was wearing tennis shows, which is inappropriate attire for delivering in icy conditions. i called to complain but it fell on deaf ears. read more

Falcon Express Transportation has always provided me with on time and courteous service. Their service for local and regional deliveries cannot be beat. They can generally pick up your same day delivery packages within 3 hours and have convenient drop off boxes for overnight delivery. They are my go to company for local courier service. read more

My company has used Falcon Express for over 17 years now. We ship around 20,000 packages a year with them. We also use other couriers as needed to serve the needs of our business and customers. If I have learned anything all these years, it is that the world of deliveries is extremely challenging to always perfectly accommodate. I can say with confidence and a long track record, FXT tries their best to make me, my business and customers as happy as possible. They do this through unimaginable traffic and weather conditions. They do this even when my own business has occasionally had delays, working with me and my staff to arrange the pickup of packages well after business hours during the week or on the weekend. Throughout the years, I have worked the closest with Michael Nalls, Amos Munyan and Kim Lawler. On occasion and as necessary, I have discussions with FXT's President, Joe Ashkin. Their accessibility is what sets them apart from other delivery companies. I truly believe they care about all their customers and their deliveries, no matter their size. I know we all want perfect employees that always make the best decisions and remember how to perfectly execute every single situation you train them for. The reality is, we are all human and on occasion, employees make mistakes. I can tell you with confidence, when that does happen, FXT does what they can to make it right. Thank you FXT for always standing by me, my company and our deliveries! read more

I have used Falcon Express since 2007 for local overnight deliveries. I ship approximately 30-50 packages a month and have been very pleased with the service. Now this does not men that every delivery is perfect but the effort and the communication that goes into every delivery is pretty close to perfect. They care about their customers and often go out of their way to make anything that goes wrong, right again. Good customer service is becoming more and more difficult to find. I became aware that Falcon also offers home delivery for large items. I was able to use this service over the summer to have patio furniture, new kitchen cabinets, and a refrigerator delivered. I had two different delivery teams for the 3 deliveries. Both teams were professional and so very friendly. It was a pleasure to have them in my home. Thank you Falcon Express for getting it right almost every time! read more

Not a good company to contract with. They steal your driver that you brought to the company from under you. Then come up with outrageous reason why the took your driver. Low pay on delivery, they got mad cause I refuses a deliver from Beltsville Md. To Fredrickburg va. That was only paying $150. Very bad experience working with the company read more

This has been one of the worst companies I have ever had to deal with. They advertise white glove service in their website and, in my experience, I don't think they even understand the concept. Extremely unsatisfied. Horrible horrible horrible service. read more

My law firm uses Falcon Overnight service several times a week. We couldn't be more pleased with the efficient, cost-effective service provided. I high recommend this company as an alternative to higher priced FedEx for local deliveries. read more

RATING FOR THEM: Negative stars! The WORST!! Driver attempted to "deliver" to Chevy Chase address, INSISTED on "delivering" items that were CLEARLY labeled for another office in the same building (when I repeatedly pointed out the suite to him, he STILL refused) as well as a location a few blocks from here! Dear Falcon Express, perhaps you should considering hiring drivers who can read! read more

Do not use this company!! I paid for White Glove Delivery of a recliner which included their delivering the chair to my fifth floor apartment. Instead of doing this, they manipulated the front-desk attendant on the first floor into signing for the chair and left it inside the front door. I had to get someone to move it to my apartment. When I called them, I was told the attendant would not let them deliver it upstairs and they never returned to a building when their services had been declined. After that, they would not take my calls. read more

I can always count on Falcon to deliver my packages on time. Their Customer Service Representatives are extremely friendly. Not to mention their prices are great!! read more

I use Falcon's overnight service with one of their drop boxes near my office. The later pickup time (8 pm) makes it very convenient for me to drop off a package while I'm heading home. They offer a rush delivery service (I'm a last minute guy), which is great when you're on a time crunch. Unlike most companies, their customer service reps are always available and very helpful. The couriers are always on time and my clients never have complaints. They notify you by email when you're packages are picked up and delivered. You can't beat their prices and they have been in the area for a long time. I would recommend their services to any business. read more

Our business uses Falcon Express for all of our local deliveries. They are on time and extremely reliable! In addition, the customer service is great and you will always be able to talk to a live person. read more