My regular allergist had retired and the phone messaging re-routed me to Dr. Falk's office. My son was having some symptoms of an allergic reaction and i called to speak with the nurse. I later find that they billed my insurance and sent me a bill for a copay- and ultimately sent it to collections. I called the office and spoke with a rude office manager, i think her name was Cheyenne. I tried to explain that this was not a visit- i never spoke to the doctor nor did they ever follow up with anything they claimed to recommend. She was yelling at me that they had documentation because i had sent in my driver's license and insurance card. I told her i did send those in because they asked me too! She went on a rant and said they would not rescind the charges. Unpleasant, rude and unhelpful staff who are not even willing to listen. i will file an appeal to the insurance company because this is outright insurance fraud. I will never take my children here and would recommend them to NOONE. stay away unless you enjoy being billed fraudulently and yelled at. read more