From two experiences so far, this location has been so good!. Surprisingly the staff were…read morestraightforward and very helpful. The place is nicely renovated and there are plenty of seats. Hands sanitizers are all over. The front lady and officers were so polite, patient and supportive. No complaints here so far as of July 2025.

Michael R. is so passive aggressive and condescending. Dramatically sighs, gives unnecessary…read moreattitude and has the audacity to ask my mother why she's anxious during her road test as if he wasn't being rude. Not raising your voice is not the same as being calm. Also, I took my road test not that long ago, I know you're allowed to look in the side mirrors as long as you press the break when you reverse, tried to say you couldn't at all.

I had a GREAT experience here. I was first in line when I arrived around 1015 am with only the 2…read morefolks at the windows ahead of me. After less than 10 minutes I was called over to a window. There were 2 women there to help me - 1 was in training. They were very friendly and quickly reviewed my documents. They checked everything carefully and quickly processed my small boat registration. After about 10 minutes, I left with my new registration and sticker. Thank you!!

The typical government organization experience: Bad customer service, a can't-be-bothered attitude,…read morealong with pointless and cumbersome processes. I left hoping I wouldn't have to return for a long time. Long story short, if you have to go here... look over the required items carefully and mentally prepare for a crappy experience. Essentially, this place serves the same role as the Registry of Motor Vehicles, just for boats, ATVs, and snowmobiles. Why they don't just combine the two roles and save the state some money is beyond me. I recently went here, after buying my first boat, to register it and change the title. I used the Mass. Environmental Police's website to check that I had what I needed, apparently I missed an item. In addition, I needed to go to a notary certify a change on one of the papers. The missing item... the sales tax I paid on the boat, a week prior. That's right, the Commonwealth of Massachusetts couldn't figure out a way to look up the sales tax I paid to... the Commonwealth of Massachusetts, unless it was by me printing out a receipt at home and hand carrying it to them. Genius! As for the notary, how tough is it to have a list of local notaries for the customer to go to. I am sure they turn people away daily for these items, and they never bother to improve the process... why, cause "it's not my job." Eventually got the boat registered, but as I left that day I heard a customer ask, "How often do these go right the first time?" She chuckled as she said, "Not many!" That should tell you a lot.

After all the horror stories that I hear and read about the Cranston DMV, I decided to give the…read moreWarren DMV a try. I was not disappointed. I went for my Driver's license renewal and I was IN/OUT in less than 60 minutes. They have ample parking and the crowds moved quickly. They are only open on Tuesdays and Wednesdays from 8:30-3:30. There are some things they don't do like commercial licenses, etc... Please check their website for specific details.

If you need to return a license plate -hit the information button to get the correct ticket I just…read morewaited two hours and could have been in and out in 20 minutes... Good to know for next time!

Workers so rude , the manager is very rude. They have made me go more than 3 times I don't…read morerecommend this place at all to get your license

The experience was fast and easy very nice people wouldn't want to go anywhere else ! Will…read moredefinitely be sending my fu children here

Its always been a running joke how beaurocratic, frustrating and rude the DMV system is. Rhode…read moreIsland, and specifically this office, takes to to the next level! The dmv is as bad as the roads in this state! First, let's start off by saying their online chatbot is fucking useless. You'd do better searching their confusing website than their confusing chatbot ... which isn't really a 'chat' ... it asks you what you need and then spits up links to the webpage, which aren't relevant. It seems that you might only get the info. you are looking for if you intentionally asked it a different question. Me: What time does the Middletown Office open?' Chatbot: "You can easily renew your motorcycle registration online using the following 118 steps with 3 forms of ID and 16 utility bills.' Me: "What flavors of ice cream are most popular with tourists from Hawaii?" Chatbot: " The hours of operation are M-F from 8:30 - 4 p.m.' The only appointment I could get for the service I needed was 26 days out and the service needed to be done within 30 days. No wiggle room. The employees here belong in an episode of Curb Your Enthusiasm. Seriously, they are next level stereotypical of a DMV douche. They bark at you if you don't have everything thete, despite the website almost giving no guidance on what to bring. They'll always find a form you don't have which you need. They show no mercy if you tell them you need something done within a time line. There is zero customer service, helpfulness or shit ... even compassion. These are humans who take glee in telling you to fuck off and seem to enjoy playing the part of a souless robot. Imagine if HAL from 2001 A Space Odessy was covered in bad tattoos with giant hoop earings. That's the vibe here. Beyond treating everyone in line like a literal turd in a punch bowl, the system is just inefficient and lame. This filthy little strip mall office is designed to make the ghost of Musolini smile with joy at how beaurocratic and frusterating anything you come here to do is. Most people would actually rather get a root canal than go to the DMV ... its an actual statistic. The Middletown Rhode Island office takes that to the new level.

You need to use online billing to get a reservation.Odd little DMV location in a strip mall in…read moreMiddletown. This was the only spot available for a next day reservation so I made the 1.5 round hour trip. I was prepared with all the paperwork needed to get my son rolling for his learner permit. Start to finish, including waiting in the first queue, was only 45 minutes. That's freaking amazing. Don't hesitate to grab a spot here if it comes up sitting online reservation availability. I had spent an hour and a half at the Cranston DMV the day before and they were not even close to calling our number. Staff was pleasant, patient and efficient. They have two security guards which I thought was excessive. Nope. A customer came in two hours after his reserved appointment , was turned away and he was pretty heated. They are, in fact, very needed. Also, these employees seem motivated to help and keep things moving. They don't make the rules. Read up on the DMV site to see what's needed, read all the fine print on the forms, be prepared and it should be smooth sailing.

I haven't been to the DMV in more than a decade, since I'm an AAA member and go there for my…read morelicense renewal and Real ID update. I was gifted a preferred plate and needed to make a trip to transfer them to my vehicle. I may have been able to do this via the mail, but since I had a narrow timeframe, I opted to go in person. Reservations for the main location in Cranston generally book 2-3 weeks out. I made 2 appointments for the same day, one for the morning and the other for the afternoon in case I needed to gather additional information and didn't want to wait another 2-3 week for an appointment. One good thing about COVID is that it forced a restructuring of the DMV, which ended up being better for customers and employees, so many of the updates are still in place today. Step 1: make your reservation online for the day, time, and location you want to visit Step 2: arrive during your scheduled time Step 3: security will ask to see your confirmation before allowing you access to the building Step 4: wait in the check in line and hope that you have all of the forms and documents you need to get whatever you came for done Step 5: get called to the check in window (there are 4 of them) Show the employee behind the plexiglass your confirmation number, hand over your paperwork and forms for them to review and validate. If you have everything that you need, you receive a deli style ticket with a number on it and get to proceed to the upstairs waiting area. If you don't have all the paperwork and forms you need, you'll need to straighten that out before you go any further Step 6: wait in the second floor waiting area. The seats are so worn out that the faux leather is completely work off, leaving a spongy foam cushion to sit on. Even with an appointment, I waited 40 min for my number to be called Step 7: when your number is called, proceed to the numbered booth/window the automated system told you to enter and hand your paperwork over to the employee sitting behind that plexiglass. This person may or many not be friendly, but as long as they can take care of what you went to the DMV for, that doesn't matter. Pay your fee, collect your receipt, and leave.

Leave this trash of a STATE I had insurance back to back, they blocked my registration, and I had…read moreto pay $250 for the insurance revocation. I was always under coverage and on automatic pay. These automobile laws are getting out of hand. Pay to renew registration yearly, money grab, pay for another money grab insurance revocation. I'm leaving this money-grab state with a low minimum wage and can't even survive by owning a car, which is a necessity for transportation. Do not register your vehicle in Rhode Island.

This city is old and humble. People are unpretentious hard working and honest in this city. It's a…read morepoor city but it's growing and developing nicely. It has the potential to become one of the most beautiful cities of Massachusetts. As a previous resident of San Francisco this city reminds me of San Francisco area and Sausalito. It is so beautiful if you look at it from the right angle. The DMV in the city is one of the best in Massachusetts. They're so professional, quick and friendly. I have not stayed here enough to know about the politics and why the city is lagging behind. But I think they are working on moving the city forward.

I have been going to different RMVs around the area trying to solve the same issue for 6 months (I…read morehave spent over 40 hours in RMVs and on the phone trying to solve this problem). The lady at this one saw the mess and was able to fix everything in about 10 mins. It is down in a basement with limited seating, but the folks here know what they are doing!

I did not have an appointment There was a greeter to direct you where you should go, which is…read morehelpful. I needed to change my address to get a copy of the title to my car to get a Florida plate. All were very pleasant and I was in and out in 35 minutes.

Hat's off to the RMV in Taunton I went there for my real Id…read more Great service and professionalism Thank you

The Customer Service Examiner was extremely rude and unprofessional. I understand everyone has…read morestressful days, but greeting customers with basic courtesy should be expected. My experience was so negative that it made me realize why I never want to return to this location. Customers deserve to be treated with respect, and unfortunately, that was not my experience.