I had been having problems with a blocked toilet. a plumber had recently told me that he suspected it might be an issue with roots getting into the drain and if it happened again to call a 'drain specialist', but that it would probably cost around $7,000 because as the old toilet was concreted in and in the middle of my duplex, they would need to get through the concrete and rip the floor up. Toilet blocked up again on the night of Easter Monday, I found Fallon Solutions online, contacted them that night through the web form and got a call the next morning. The wonderful Lachy J (Gold Coast) came out that afternoon to assess, giving me a really great quote to take up the existing toilet, assess the drains and replace the toilet (way under the estimate from the other plumber, and no need to get through the concrete floor). He thoroughly explained the process and options. Lachy came out promptly the next day, found the problem and fixed it.He even went out of his way to go out and get a new part for the new toilet as the one supplied with the toilet was made of material that may have meant a re-occurrence of my problem (tree roots getting in near the seal (?)) with no added cost. Absolutely amazing, friendly customer service, even though he scared me, by saying that "there was a problem" after using the CCTV to explore the issue, and then bursting into laughter when I looked worried, saying "Nah, just kidding its all good". I would highly recommend Fallon Solutions to anyone and I will certainly not be using anyone else ever again. Its great to find a business that you feel you can trust. Carol read more

I have used Fallon Solutions twice for Plumbing in my home. My impression is their staff are very professional, good communicators and solved my problems in the visit. They phone to let you know they're on their way' and turn up on time, which I really appreciate, as I have a job and cannot be sitting around waiting all morning or afternoon. I have a home protection plan (HPP) with Fallon and they proactively called me yesterday to advise me of the 'free services' I have not used yet. The Fallon HPP admin lady was happy to sit on the phone and scour the diary for the best time slots for me - first appt of the day in my case - and I appreciated her time to accommodate my needs. (It sounds like basic, common courtesy but I've found many businesses don't do this.) Mark came out that afternoon (flukey timing!) to give me a quote on a split system install and a sparky will come out next week to review my electricity. Mark was generous with his time and knowledge and respectful of my home space - he even put on neoprene booties over his work shoes before entering ! I'm a busy graphic designer in a family of designers. We don't 'know' tradies. I love my old house but I don't really think about its 'intestines' until something goes wrong. I don't have time to find & negotiate with other random tradies in the hope that they will be competent. I've tried that. I'm finding Fallon to be customer-focused, skilful & reliable. I don't regret the HPP & I'm happy with them. read more

Rang Fallons to get a price for installing new taps throughout the bathroom, was advised the plumber would come and quote which he did on the right day and right time. whilst on the phone was advised that Fallons also had electricians which I had planned on searching for once the plumbing job was sorted. so got Electrician out same situation on time. So Thanks Fallons very prompt and efficient service from the administrative end. Would also like to say that Chris Mc Felin was a great plumber he answered all my questions and no job was to much trouble, he fixed quite a few other things as the prices quoted where very very reasonable and he was a great personality tradie who obviously enjoyed his work, Thanks Chris.. Jye the electrician was also a great electrician who also came up with a solution that numerous other sparkies had been unable to work out so now after 10 years I don't have to turn the light on with a switch in the wardrobe. Great Job Jye and Thankyou. Also Thanks Tony who was out on day release from the office to spend the day to see how the trades work (GREAT IDEA) and he didnt mind getting in and lending a hand from digging a trench for the plumber, pulling wires through for the sparky and a bit of admin work for the boys while waiting read more

In November, our air conditioning unit malfunctioned, and despite a prior negative experience with the company, we decided to give them another chance. The second repairman efficiently identified the issue, informed us about the required parts, and promised a fix within 10 days, well before Christmas. Unfortunately, the company failed to follow through on their commitment. Multiple attempts to inquire about the delay were met with unfulfilled promises of a callback. Frustration mounted as weeks passed, and it took nearly a month before any progress was made. The phone representative nonchalantly mentioned the part's arrival but explained that the air conditioning department was on break. With Christmas approaching and no resolution in sight, we reluctantly persisted with the company. Finally, after the holiday, and after conveying our frustration to multiple contacts, they agreed to address the issue the Friday after Boxing Day. The prolonged wait and lack of communication marred our Christmas experience, leaving us dissatisfied with the overall service. read more

One stop shop with great advice, suggestions, instructions and they arrive on time, every time. Now have become my go-to guys for anything. We have had Shane and Dylan repair tv aerials, install lights and light fittings, fire alarms and do a solid check on our new home. We had received no manuals or plans and weren't too sure what we were up for. Shane talked us through everything, pointed out what we needed, gave a quote and some advice and he was back in a week, as promised, to work on the tasks we had identified as initial priorities. It's going to a long work-in-progress! He also let us know about the air conditioning service that Fallon run, which we booked in as well. Richard came out and after a good look we came up with an ongoing plan. All the guys have been courteous, informed, on time and on task with intelligent advice. We are looking forward to working with the Fallon carpentry team next - and, on Shane's advice, will look to doing alterations and installations simultaneously, making it more efficient and speedy. read more

Doug & Lyn would like to thank all the wonderful friendly & efficient from Fallon. David & Scott worked all day on installing new power boxes & checked all the power points, and found 2 stainless steel fans that had been recently installed by another company where not earthed !!!!!!!!!!. Thanks guys, you were so thorough. We also had our plumbing attended to by Chris whom was also so efficient and fixed a lot of problems we had in our home plus the need of a new vanity unit. Due to my husband not being well it would have been a real hassle for me to purchase one and all that goes with it , delivery ,size etc. I left it all in Chris's capable hands. Chris chose and installed everything perfectly, including new taps and everything especially the vanity is beautiful , fantastic choice. Thanks Chris & also thanks to Jason for the finishing touches. We feel so relieved knowing that our home is safe. With many thanks Doug & Lyn. read more

I have used Fallon Solutions before (air-conditioning, appliance repair and electrical) and did not hesitate to call upon their services again. I required some new lights to be installed and Dwayne Rock from Fallon Solutions delivered. Dwayne arrived on time, and listened to my requirements. He reviewed the areas of work advising me of potential problems. After discussions he provided affordable workable solutions that suited my needs. He quoted me for the work and we agreed to do half of the work on the same day and arranged another suitable time to complete the quoted works. Dwayne arrived on time for the next appointment and completed the remaining work to a high standard and left the house clean and tidy. I would continue to recommend Fallon Solutions as each time I have not been disappointed with the professional staff. read more

I have used Fallon Solutions for the past couple of years now and have always found them to be prompt, reliable and efficient. This morning, Nathan cleaned my air conditioners filters and highlighted an issue that is potentially a health risk that I wasn't aware of so I am most grateful to have his expertise available to me. Shortly after, Chad arrived to do a plumbing and drainage audit. He was also very thorough and was able to clear a blocked drain that had been causing me trouble. He was able to advise that my plumbing and drainage was actually in pretty good order, which was a huge relief. I will continue to use Fallon Solutions and do not hesitate to recommend them to anyone needing a fast reliable service to fix almost anything. I think they are great. read more

On Wednesday, I bought a brand new range hood for the kitchen. First think this morning I called Fallon Solutions to book an electrician to come to install it, hoping that the work could be done before the weekend if I was lucky; well, thank you to the receptionist who tried to make it happen as she managed to fit me in on the day; I was pleasantly surprised, yes, it was my lucky day! also a big thank you to Zachary S. the electrician, who during the free inspection, clearly explained some issues in the house, one of them being, the fire alarm; he put a new one in and I now feel safer; Zachary was friendly and very efficient,he has great attention to details, possibly could be a perfectionist; it takes one to know one! great work, thanks again. read more

We needed some fans and security lights to be replaced and decided to give Fallon Solutions a call as we were impressed with the service when we used their plumbing service. Nick Beacroft, a very engaging and professional young man who offered us some very good advice from recommended places to purchase the fans and lighting and an upgrade of the circuit board and installation of up to date smoke detectors. As the quoted price was quite high we were offered the opportunity of having the work done in two parts which helped to spread the payment. Work has now been completed. And we are very much satisfied and thoroughly recommend using Fallon Solutions and hope you are lucky enough to have Nick come and do the work. read more

I just wanted to take the time to say thank you to Dan H and Jack who helped me an electrical problem on 29 December 2017. Fallon electrical had previously undertaken a lot of electrical work for me as part of a major renovation so this was the chance to see how effective are their work guarantees. Really great! And the problem hadn't even been caused by Fallon electricians (rather someone who came as part of a kitchen installation). They recognised that I had been a loyal customer also and went beyond the call to ensure I am happy ... I am definitely am Also, Dan H and Jack's manners are fantastic! They were polite and fun and clean and professional and the workmanship exceptional. Thank you so much! read more

I have just had Paul Kirk a plumber from Fallon Solutions come and help me with a number of relatively small plumbing jobs. He was excellent. He actually identified a bigger problem with water pressure that had annoyed us for years that was easily attended to. He was friendly, professional and obviously knew what he was doing to make things work in a better way. I was very happy with the service. I also liked the fact that you knew exactly what it would cost and absolutely no pressure to go through with things after the quote. I am already organising to get Fallon Solutions back for other household plumbing, electrical and home handy man jobs. I highly recommend. read more

I have been a very complex, complicated customer of Fallon Solutions with a washer/dryer saga that would take me FAR too long to explain here. The customer service at Fallon Solutions is top notch. They bent over backwards to find a conclusion that I was absolutely happy with. Chris R. was amazing...very professional and taking the time to explain each issue (and there were several over a period of a few months). Sam (who was working in customer service at the time) deserves a special mention also! I would have no hesitation using Fallon Solutions again. read more

We've just bought a new place that needs a bit of work. First up was plumbing so we tried Fallon Solutions. Brad T. was sent - he arrived on time, provided us with a great quote (went through their Home Protection Plan which we signed up for), did a great job and was really nice. He also went through all the other services available from Fallon. On the strength of Brad's work, attitude and being a great 'face' for Fallon, we will definitely use Fallon again for other work we have around the place and recommend Brad in particular as a great plumber. read more

Very impressive service. My hot-water pipe burst (was luckily at home), and found Fallon on Google. It wasn't an emergency but I didn't have hot water, and Sam P was there within a couple of hours. He gave me a thorough inspection, explained likely causes, and then did a very quick repair. I also got a filtered-water system (very old house with flaky pipes and have started to notice water colour), and he just finished the, again, very quick install (AND replaced a dodgy shutoff valve left over from the 60s). Awesome work, thanks Sam! read more

Fallon has helped me out a few times now. The quality of their techs is very good and it is reassuring that the person who is dispatched to assist actually has the nous to help! We have been dealing with Chris R on several occasions and he is courteous, prompt and efficient - a pleasure to deal with. The only reason that this review isn't 5 Star is that there was a breakdown in communication internally regarding the order of a part of a washing machine which delayed repairs somewhat. All up a most satisfactory experience. read more

I was so pleased with the service I got from Luke Coman and Chad. They are so professional and had great people skills. They also knew their product, nothing was to hard and everything they had to do was explained in greater detail to me. I would not hesitate in recommending your Company and these 2 professional tradies. I now have cleared pipes from my kitchen, so all up I know now that nothing can go wrong after the great job they did. I extend my thanks and appreciation to Luke Coman and Chad. Rgds Fran Jones. read more

Needed a sparkie ASAP and Fallon was my first choice. Thankfully it was, as I'll never need to find a reliable sparkie again - as Fallon has them all. Ben R came out and quoted up the job plus some extra things that needed to be done (but not pressured into doing), also helped me organise an A/C technician, Avneel P to come out and quote up the second job. Both techs not only had superb knowledge but we're also both extremely friendly and honest. Will definitely use Fallon again for any electrical related needs. read more

Had a wireless smoke alarm system fitted today by Andrew W. Andrew was very professional, helpful and worked very efficiently. He explained everything, went through with me where the best places for each smoke alarm should be before installation and after installation, he showed me how the system worked and showed me how and when to test them. I am super happy with the system and with the great service provided by Andrew. I will certainly refer Fallon Solutions to friends and family. Thank you for great service. read more