These folks are great. Always friendly and accomodating. Took my car in right away. Excellent, fast service. Will return.

outstanding from the moment I walked in. Very courteous and friendly greeting. Repairs were completed in a timely fashion perform correctly the first time Strongly recommend the Cataumet location for all your service and repair needs read more

I was satisfied with the workthey did on my mustang they were very helpful and got me in the next day,very happy with the work they did,Thank You,Alan Sylvia. read more

Con artists that should be investigated for fraud. got brake job done on my truck front end calipers, rotors and pads. 1 week later i was way up in Maine and front caliper locked up. got it to a shop and mechanic pulled caliper and said there was no way it was new. said likely the original part or used replacement. showed it to me and it clearly was very old. he said the rotors were not new either. pads looked new. Do NOT take your vehicle there. Period. read more

I have gone to this business twice now for an inspection sticker . The first time I went , the gentleman at the desk told me there was a wait and not sure how long it would be . They do not take names , first come first serve basis . Understandable. He gave the impression that they don't need the business So , I gave him the benefit of the doubt and tried again this morning I was there at 8:30 , same person at the desk ... asked for an inspection ... there were three people in the waiting area ... he told me there would be a three to three and a half hour wait ... again I asked if I could leave a name ... " we don't do that , first come first serve basis " How can there be over a three hour wait with only three people in the waiting room ...? Horrible Customer Service .. Definitely be doing business elsewhere . read more

Top Notch Service every time we bring our 2 vehicles in.. Shawn and Emma are great to work with every time we call to schedule routine maintenance or fix any car issues that come up! The technicians are experienced and explain to us what needs to be serviced.. we have been customers for 5 years now... read more

I was trying to find a place to get my business trucks inspected closer to not have to go to Hyannis. I called and was able to make an appointment since it was a DOT inspection. I ended up getting there like 45 minutes to early and I had to wait which was fine. They ended up taking my truck doing what they needed to do and I was out. I drove back to Mashpee dropped off the truck and headed back for the 2nd truck. I had to wait a little longer due to lunch time and I requested an oil change at the last second and they did it. I was in the waiting room taking care of personal stuff and once they were done I was out. Emma and Shawn were very nice to me and professional. I discussed that I had another truck that needs to be done and once the body work is done I'll be bringing it down. This was my first time and I know I'll go back. Both trucks passed no issues. read more

Poor. Had front brakes replaced at falmouth motor car. Needed new pads, rotors and calipers shortly thereafter. Lesson learned. Will never go there again. Avoid this place. They are basically stealing from tgeir customers. read more

Just got a sticker at the Cataumet location. There's a big sign on door stating that masks must be worn. Apparently this does not apply to those that work behind the service desk! OUCH!! Will not be returning read more

As a Master Lexus Automotive Technician I can assure you this is the last place you want to go and . I will completely up date this post over the next week. I was unfortunately forced to stop there during a trip. The complete story will follow soon. In the meantime, do not go there for anything. Trust me, I am a professional and there are plenty of us around, just not there. Full story soon. As a professional Ase certified, Lexus Master Technician, I was unfortunate enough to have car issues while on a road trip. Falmouth motors was exactly where my vehicle became a no start. It can happen to anyone, unfortunately this is where I wound up. The vehicle was in need of a pick up coil, which I knew with 100% certainty. I was lied to from the beginning, over charged with unnecessary parts and treated like a regular uninformed unfortunate client of theirs. Luckily I'm very informed and this statement is completely accurate. I can assure you Shawn Alden is of extremely low morale character and his values if any are in the toilet (when it comes to the automotive business). There is no place in our business for people of such a low caliber any longer. They may have a good technician or two, but he unfortunately sets the stage. Please, do your research, find a reputable dealership or independent, build a relationship don't hesitate to ask questions until you fully understand your vehicles issue or general service being performed and stick with them. They will become very familiar with you and your vehicle. His factual lies. The parts needed Only one auto parts store having them Saying they showed up at 4:55 pm after I informed him a tow truck would be there for my vehicle. It was confirmed by Napa Auto Parts the delivery took place on their first run of the morning. Anyone who would lie like this, and put people on hold has no business dealing with the general public. read more

Falmouth Motor Car charged my daughter $1137.89 to change the oil and put 4 new tires on her 2019 Volkswagen Jetta. That's just ridiculously expensive. When I asked why it costs so much, they said oil has gone up $30. I used to come here all the time. There was a time when they did good work at a fair price. Not anymore! read more

BEWARE DO NOT GO HERE. I brought my car into Falmouth Motorcar to fix a problem with my brakes. I've been working on my own cars for the last 23 years. So when I noticed a sinking pedal and very low brake pressure I changed my brake pads. While bleeding the brakes lines to change out old fluid I saw bubbles in my master cylinder reservoir. So naturally I figured bad seals in the master cylinder. I had a pretty busy schedule, so I decided to bring my car to Falmouth Motorcar to have them replace and bleed the system. I told them all of this and left a detailed note for the technician. This car is my pride and joy, and I've been over every inch of it. They called me back two hours after dropping the car off with a laundry list of things that they said was "wrong" with the brakes. 100% BS. "Warped rotors, bad rear calipers, bent brackets, new rear brake pads" (even though front and rear pads were only in for a day) the prices they quoted for parts was absolutely ridiculous. I priced out on my own what they suggested and it was half what they quoted. Even if I did need them it would be insane. THEY WANTED TO CHARGE ME $1700! I bought the one part that I knew to be the problem and did the job myself, total cost $90 and it 100% fixed the problem. This would have taken a technician 2 minutes to find the brake fluid leaking on the brake booster, and diagnose the problem. The problem I have is, they didn't even have a master cylinder on the list of parts. They are crooked , and I would warn anyone to not go to either location. They will try and scam you out of money for things you do not need. DO NOT GO HERE! They are crooks. read more

I trust Tim and his team to work on my car more than any other mechanic I've ever worked with. Especially as a woman who doesn't know much about cars, I appreciate how he explains to me what's happening and explains the price, I never feel like they are pulling the wool over my eyes. Thoughtful, caring, great people and my car has never run better! It's a breath of fresh air! read more

TERRIBLE SERVICE! I went in to get a repair and was told by SHAWN ALDEN to wait in the waiting room for a diagnosis and he will call me when it's done. TWO HOURS goes by and I ask what's going on and he said he "didn't know I was waiting". And that he thought I was a "drop off". I said I never got a phone call. And then he said he didn't want to get into (exact words) a "pissing contest with me." Then said my car was fixed and NEVER got my permission to fix it. He never told me an estimate or what the problem with my car was!!! read more

Id rate them a zero if i could.......today my elderly mother left her house this a.m to run errands. On her way home she realized she had a flat tire(from the car sittin the past few days in the snow rubber and snow dont mix). She broke down 10yards from falmouth motocArs parking lot. By chance she had a can on fix a flat in her trunk( part of her safety kit she keeps in her cars) she put some in but this was the kind that u have to add air.. what better place to be broken down, with a flat just needing air than a automotive shop, right?! No! My 60yr old mom called because of the cold and walking distance. She tells the person on the phone her situation and her age and ask the person who answered the phone who was the manager if she could PAY for some air in her tire because she just had a flat..the manager tells her " theres and hour wait and we close at noon"(she called them 5-10mins before 11pm) i dont know about u but that sounds like no to me. So my mom says so i cant get air in my tire than like i dont need a tow ill drive my car slow up so i can get the air i jus need air..incase he was confused with what she needed...He responds with the same reply " hour wait and we close an in hour"!! so my mom thanks him and hangs up! Not me!! The issue isnt my mom wanted air in the tire THAT min, and they didnt move fast enough..she retired and was simply out at the post office checking her mail she has no where to be! She would of waited patiently in a warm car playing on her phone until they were ready! I mean how long does it take to put air in a tire anyway? 30 seconds?! the issue isnt she didnt have no money or didnt wana pay because thats not a problem(mind u its 1.50$ at any store in america for air) and my issue isnt because they didnt run out of the garage like the commercials and put air in my moms tire. My issue is during covid a time we should he helping each other with Christmas 5 days away this scum bag turns her away! Shes 60 alone in the cold, with no other option because im at work she drives the car home 1miles with a flat! Thank God she lives literally a mile from where she broke down!! Can u imagine that being 60yr old stuck like that an the only place that can help u is infront of u and WONT HELP U!! Even with $$$$$ Who does that? What kind of human is that?! A elderly women calls you and tells u their broken down with a flat and want to know if they can buy some air so they can get home off the side of the road and be warm and u tell them " theres an hour wait and. We close at noon"?!! Thats insane, pathetic its christmas!! No u say sure were busy but if u dont mind waiting i hAve no problem helping u! Thats the decent thing to do, just like if it was his mother if the air pumps were tied up id blow the tire up using my lungs JUST SO A LIL OLD LADY WOULDNT HAVE TO SIT ON THE SIDE OF THE ROAD! ITS CALLED INTEGRITY !!! NO THEY JUST TURN HER AWAY!!!I dont know how we have a business like this in a community were we come together and help each other in a time of need, we are supposed to look after the elderly. Pure scum bags!! I could see if she wanted a 100$ tire and only had 50$ thats business im sorry i can make that work but she wanted to pay for air the same air most places give u for free or at the most 2$...my mom is the older lady who woulda gave the man who came out to do it 10$ just to be nice and its Christmas. If they just sent out the hose she would of been extremely grateful! Everyone can do whatever they want to do as far as supporting business. But think wouldnt u want the place u spend ur hard earned money to look after u in a situation like this? Most would! Not this place, so spend ur money with businesses who appreciate ya and would help ya out cuz this place ISNT IT! In the town and around the town of falmouth falmouth motor car is known for stuff like this..but their reviews are always new and good but their parking lots always emptysomeones paying for reviews! read more

My daughter experienced car trouble while on a road trip with her friends and these professionals helped them get safely on their way. They were thorough and honest and kind! read more

The man at the front-desk was not wearing a mask despite the sign on the front door ordering all to wear a face covering. The woman out front repeatedly picked up the ringing phone, but promptly hung up on several callers. No intention of answering the phone. She only did this when the man without the mask was out of the office. Where's the regard for customer safety? And people are calling to limit in-person interactions and not waste anyone's time. This experience was so disappointing. read more

I went today for an inspection sticker. The male at the desk barely looked up when I approached the desk. He acted like he was so put out that I asked for something. He said it would be 45 minutes. The only reason I didn't leave was that there are not a lot of places near my house to get a sticker. The person that did the inspection was rude too. They joked to each other about doing inspections. Like it was so hard to do an inspection. If you don't want to deal with the public get another job. I need work ( new brakes oil change and an alignment). Thought about using Falmouth Motor Car. I guess I'll keep looking. read more

I have been a customer for many years and always feel secure that the work done on my vehicle is done right. The staff is knowledgeable and courteous. Liz and Toby are pleasant and very helpful and answer any questions I may have to my complete satisfaction. They are a definite asset and as a customer, I appreciate their helpful attitude! I highly recommend this facility because I have first hand and long time positive experience with them! read more

Okay I brought my SUV in for new tires when I made the appointment I asked him how much for an oil change for my specific vehicle he told me 3995 I said okay for that price do it then at 3 in the afternoon they called me I missed the call I called them back at 3:03 and was told that my right directional was out I told the girl that I knew about it and I already had the bulb was going to fix it myself she proceeded to tell me that since they couldn't get ahold of me they already went ahead and started doing it to which I said well you better stop because I didn't authorize you to do that the girl again said it's only like $25 so I played along okay for $25 do it but if it's more than $25 don't do it she said let me see okay it's $44 for the labor in a couple of bucks for the bulb so I said yeah don't do it then I go to pick up the car at 5 p.m. and I see on the bill 7999 for oil change I asked the manager what's up with that? He tells me that that car takes synthetic I usually do my own oil changes it does not require synthetic I told him and I said if it was different than you quoted me you should have called me about it and you're lucky that you didn't finish that directional cuz I wouldn't have paid for it then he tells me he'll take the extra amount for the oil change off the bill but doesn't want to see me in there again which I said you win I won't be back here again! I wouldn't recommend this repair shop to my worst enemy! read more

My check engine light came on so I stopped by. The guy at the counter said he would give me an appointment the next afternoon. I asked if he would check why the light came on and he said no. Maybe I'm crazy but that seems like a jerk move to me. I've had that light come on several other times and other repair shops always diagnose it for you. I went to Pauls in Falmouth instead. They checked it for free and explained it was nothing to worry about. read more

Outrageous prices, bad service. They tried to take advantage of a single mother who had no choice but to go to them. I broke down near here 8/14 and asked them if they could run the check engine light and possibly do an oil change. I had to leave the truck over night since no one was available to do either. They open at 9am, I called at 9:02am 8/15/14 to ask how much a diagnostic would be before they did it. I was informed that they were already doing the diagnostic (2 minutes into your day?) and that my bill was $180 already. I was told it would be a "several hundred dollar job" before they had even hooked it up to run the light.I told them not to do a thing, I was coming to get my car because I knew I was being ripped off. The manager called back to debate with me and tried to tell me to never come back... Of course I'm not coming back! They did keep their tone professional while I told them where to go, so they get a star for that. Ran the light myself, it's an O2 sensor. I stood up for myself and didn't get ripped off, watch it with them. read more

Definitely recommend Falmouth Motor Car! I brought my Saab to two other local shops and after spending money with both, neither one could fix the problem, Falmouth Motor Car fixed it on the first try. Very knowledgeable and friendly staff. I'll be back! read more

Repair of older cars can be challenging. Replacement parts may be hard to obtain and occasionally the new part may be defective. I recently required an expensive labor-intensive repair to the 4WD system for my 2003 vehicle. Repair was completed in a timely manner at the Cataumet branch of Falmouth Motorcar. Unfortunately, the replacement part was defective and failed after a short time. This occurred in February in the worst driving conditions. I brought my vehicle back to the shop to be checked, found out that the new part had failed. Toby ordered a new part, which arrived the same day. He and his master mechanic worked on my SUV till late at night to complete the repair. Less than 24 hours later my vehicle is back on the road, 4 wheel drive system working perfectly. In addition, transport between my home and the shop was safely and efficiently done by Dave. Customer service taken to a new level of excellence! kw read more

Dishonest, Outrageous Prices and Horrible Technical and Customer Service. My car broke down away from home and this place was recommended by AAA. The check engine light came on and the issue turned out to be the #2 spark plug. When I went to pick it up they charged me 100 dollars more than they quoted me. In addition, I asked them why I was charged $55.00 for a tow when it was covered by AAA? They tried to lie and say it was a diagnostic charge. The bill clearly states free courtesy inspection and tow charge cost $55. They charged me for 2 spark plug thread kits cause they broke one at $90 each(in my engine no less). They wrote each kit up differently to be deceitful about the charges. In addition to the spark plug kits they fixed the coil and 2 belts which I really truly don't believe there was anything wrong with the belts. Total cost was an outrageous $1025. I was not happy but let it go thinking at least the car was fixed and I could get it home. WRONG we didn't even get half way down the road and it breaks down. When we opened the hood even people who were not mechanics could see the same spark plug they sub possibly just fixed was sticking out. I had 2 different diagnostic test run (free of charge) and 3 mechanics take a look at it everything came back with the same issues I just paid for the same spark plugs and coil no good. When I called to report the issue they could of cared less. I was told they would speak to their technician and get back to me. 4 days later I have a message asking me if I spoke to a technician are they kidding. I called back and said not only was I putting in a complaint with the BBB and AAA for their failure to check the car prior to releasing it, I wanted my money back because I would not let them fix it. I was told I would get a call in a day or 2. That was 10 days ago. Today the told me the manager was on vacation. You mean to tell me he doesn't have a cell phone? How long to they plan on holding my money for services I did not receive. It has been 25 days not only am I without a car. No reputable mechanic wants to touch it due to their shitty workmanship. They are concerned when it broke the thread got in the engine. This place needs to be shut down. It is looking like this car is not repairable due to their negligence. I have never had anything like this happen before. read more

Love these guys. They're fast, professional, and great service. My go-to place for oil changes and inspections. Haven't had more work needed yet but I would absolutely stop by them first when that time comes. read more

If I could leave a no star review,I would.I own an older dually pickup.It is rust free,and I have spent the last two years fixing this nice truck up.I have brand new tires due for a tire rotation and an alignment.I called around and they could get me in the next day.I got there and after waiting over an hour and a half,they come out and say my truck was done.Even though they state on their sign,free tire rotation,but they still charged me for the rotation,because I have six wheels is what she told me.To put the icing on the cake,my front end is all over the place.I was so afraid to continue to drive it,and I was afraid to bring it back to these clowns,if they would let this go back to me in this condition,they wouldnt get it right at all.I went right over to Meineke in Wareham,those guys are great,they took it for a ride,and told me it still needed an alignment????Really??I just paid over $100.00 to Falmouth Motor Car for this service.I called over there,and instead of making it right with me,she chose to tell me that I can schedule a diagnostic appointment with them,and they can diagnose the problem.WOW,REALLY??I am shocked and hurt,I am low income single parent,I cannot afford to be blatantly ripped off! They should be totally and completely ashamed of themselves.While I was waiting in the waiting room,I heard the female employees attitude which was deplorable,and the way they get away with it is totally disgusting.I have been taken advantage of hard today,I dont want to see it happen to any one else,so unless your in the habit of throwing your hard earned money away,stay away from their locations. read more

I brought my Honda to the Cataumet location. All I need was an oil change. He told me it would be about 45 minutes, and would call me when it was done. I went back home, waited 45 minutes and no call, it wasn't until and hour and a half later that they gave me a call. Okay so it took an hour and a half to change oil? I don't understand that. Anyway I went back to pick up the car, and and I was greeted with the usual, you need new filters, belts, etc...Among these suggestions he said that the vehicle had a "major oil leak and needed to be drained and dyed to find the leak, and also that it needs a new oil pan because it is stripped." The car has never leaked oil, I only had to add a quart very rarely because it does burn a little since it is old, but by no means was it a "major leak." I figured I'd let it go. The next morning I walked out to my car to find a significant puddle of oil under the engine. I took a look under and there were drops forming right by the oil plug. I tried to see if it could be tightened and I confirmed that it was stripped. I have had the oil changed many times before at different locations an never was that an issue. There is no doubt in my mind that they over tightened the plug and stripped it themselves. I have many problems regarding this, one they did know where the leak was coming from and did not need to dye the engine to see that. Secondly there are numerous options to fixing a stripped oil pan besides replacing the pan itself. I know that they underestimated my knowledge and tried to get more unnecessary money out of me. I fixed the problem myself for about 5 dollars, it was a waste of an expensive oil change. This is not the first time this happened however, it happened to another family member a few years ago, same issue and same response. I by no means will ever go there again nor will I ever recommend it for someone else and I will not say a single good word about that place. There is no reason that this had to happen, I hope that they can get their act together and be more honest with their customers and customer service (and maybe get some technicians that can properly tighten a oil plug.) read more