Getting treated at Family Dermatology was the BIGGEST MISTAKE of my 74 year life. I have been bed ridden for the last six years because I trusted them. My wife and I are losing everything worked for our entire lives. Kelly Blount, PA, prescribed a medication that should never be used under compression bandages. After the second application I unwrapped my lower legs to find large areas of skin nesrly burned through and my feet had a number of holes burned through the skin. It got infected into the bones, the sides of my feet had to be amputated and bone grafts put in. My right heel had about 7 square inches of flesh that came off and the MRSA ate into multiple bones. I nearly lost both feet. I requested that the doctor see me and was given an appointment. The obviously embarassed appointment person had been told by the doctor to say "You are to go away! No one will see you, no one will treat you. You are to go away!" I replied " You just gave me a reason to sue." If my clueless niece had not thrown away my evidence right before I was in the hospital for 72 days, I would have. I hope kharma catches up with that doctor and he ends very badly. I went there to get MRSA off my skin on my legs and feet. I did not expect to get my skin removed and have to get amputations and spend months on vacuum therapy, with repeated hospitalizations for sepsis and other serious infections. In long term care I am cleaned and rebandaged by a wound nurse three days a week, by a great wound doctor once a week. The lymphedema I had is gone and so finally the infections after about six and a half years. I have severe dropfoot and my toes are now retracted with calcification of the joints. My right foot is very deformed. I had walked a couple hundred feet that day when I went to the clinic but after years of disability my balance was poor so I rolled in on a handicapped scooter. Around the end of July 2020 I was declared bed ridden. I couldn't take care of my wife when she was very ill and her sister carried her away and committed her. She had lost decades of memories due to low oxygen and not being admitted to the hospital. I miss her very much. We had a long peaceful marriage. She can't even dial a landline phone now or hang it up correctly. This place should be closed! The two PAs that saw me did not know what they were doing and that doctor doesn't care what happens to patients. Their licences should be forfeited. They severely injured me and that caused us both great harm and loss. They should not even treat animals. If it saves someone else I was told by an ER surgeon that what they should have prescribed was Surgical Scrub. A number of doctors and wound nurses have told me what they prescribed should Never Be Used under compression bandages. read more

The PA was very good. The was as well. The Doctor was professional. I choose to go on to UNC because I needed a high level to treatment.

Specifically, the Duraleigh location- Apex has been great. Duraleigh- They don't value your time as much as their own. Appt made 4 months in advance. During my last appt, we waited in the exam room for almost half an hour before the Dr came in. Annoying, but fine. Things come up, schedules are thrown off. I get it. I never said a word. Fast forward to the follow up appt and we get stuck in bad traffic caused by an accident. Puts us 15 minutes behind schedule. I call while we're sitting at a standstill. They said if we're 10-15 minutes late, we should be ok. He puts the notes on the system letting them know we called ahead. We show up exactly 15 minutes past our scheduled appt. NOPE. Can't be seen now. Have to reschedule later in the day. Terrible business practice that just shows that they're perfectly fine with making you wait over a half hour past your appt time (causing disruptions to the rest of my day's schedule), but ZERO flexibility if the tables are turned. I will not be going back. I'll spend my money at a practice that values my time as much as theirs. read more

I needed a new dermatologist and my personal doctor referred me to Family Dermatology in Raleigh. THEY called me and we set up an appointment ASAP. The staff at the front desk were good and my Doctor and her Assistant were both awesome. I'm glad I found them. read more

I was early to my appointment and the staff were very rude and not at all friendly. Before I got out the door they broke into whispers stating did you see.... I'm good. I'll carry my business elsewhere. It's not worth me losing my cool having to deal with a bunch of uneducated, unprofessional hooligans. I don't recommend this facility, and according to the other reviews it's safe to say many would agree. (This is the Blue Ridge Rd location) read more

I saw Melissa Cyr. She was not knowledgeable, extremely rude since the minute she stepped in the room, and had an unpleasant attitude throughout the entire appointment making this appointment not only uncomfortable but also unhelpful and a waste of my time. She was defensive and condescending when I initiated a discussion to explore risks and benefits of a treatment (which is her job). I suggest this provider have professional development in the area of professionalism, bedside manner and respectful communication as she struggles with these areas. The front office was friendly upon checking in and checking out. There was ample parking and a restroom in the waiting room. read more

So upon entering the front staff was very friendly, the front office was clean and spacious, and I did not wait long at all to be taken back. The nurse in the back won't be winning an award for her great personality anytime soon, but maybe just because it was a Friday she was a bit burned out. I've been there myself. So it seems like the back of the house as a whole is pretty low on charm. If they were half as nice as the front of house staff this would be a much better place. Doctor was fairly stand-offish and came across as pretty disinterested. Dr. Alex I think they said? I probably wouldn't return here. Just not very welcoming or comforting once you get past the front desk. There's just too much competition out there for me to give them my money if they are going to act so blasé. If they don't care then I don't care either. See you never. Bye! read more

Family Dermatology - Front entrance. - Dermatologists Near Me - Raleigh, North Carolina

SURPRISE BILLING! I was shocked that the copay for this practice was TWICE as much as any other "specialist" in the BCBS network. When I balked at the cost, the answer was "we don't comply with the insurance cost range." - SURPRISE! This was an an in-network referral from my PCP, so I had no idea this would be the case - SURPRISE! I would not have chosen this provider, had I known - SURPRISE! read more

I have. had good experiences with each of the health providers that I've worked with at the Apex location. The last provider has been very awesome and demonstrates a desire to really hear out concerns and address them. Every time I have needed to get an appointment on very short notice the office staff have bent over backwards to get an appointment for me sooner than otherwise possible. Dr. Lynn Cheng is my provider for the current concerns and I am very happy with her professional skill ( and fun sense of humor). read more

I have been going to Family Dermo for over twenty years and have always had an excellent experience, especially since I found Ginger Smith in the Apex clinic. She has a very gentle approach when discussing what can be very sensitive matters re various skin issues / appearances, especially cancer. The Apex staff is very friendly, easy to work with, and patient with questions. Generally the wait time is excellent, but like everything else there are times that you wait a while. I appreciate the fact that Ginger / others do not rush you through the appt. Bring a book ! I highly recommend this dermo practice. P.S. - The pic in this review is NOT my nose ... I think it is a pic from Fam Dermo. read more

I received excellent care (Sept 2023) by Dr, PA + Office staff! I recommend looking at other sources: google reviews + Birdeye.com; both show over 1,000 reviews with overall rating of 4.7 or 4.8. read more

I did like the care the doctor gave me. She has since left the practice and I can see why. They sent my labs off to a lab that does NOT take my insurance. So I ended up with a big bill which should of been covered by my insurance. read more

Shocker... the office staff doesn't seem to care or do what they should. I myself use to work in a medical office up front. If i or any of us had told a patient that they could not be seen because we didn't take new patients with the insurance that they have, we would have been fired. Im pretty sure that Leann J didn't speak to anyone as she said. maybe she did and there is a reason the yelp review, is low. Im sure she was upset when I said that I wanted everything in writing by email or text. my appointment was then canceled altogether. Mind you I have open wounds that need a dermatdermatologist's care. Im sorry this doesn't trump getting fillers botox and acne. I do not recomend. P.S. I also cc'd the FNP that I had the appointment with and she could have responded but didn't. read more

The care is great (Kelly Blunt and her nurses). The front desk staff is not-so-great. The people checking you in act like you're annoying them just for existing and are not friendly in the least. read more

CANCER! No one likes to hear that word ~ it is the most frightening diagnosis any patient can hear. Fortunately there are places and people who can ease the pain and clarify the path to treatment and recovery. Unfortunately, Family Dermatology is NOT one of those places! No stranger to cancer, this will be my 3rd and 4thtime for squamous cell carcinoma remediation on my face. Among the treatments most prescribed for cancer are: Radiation, Chemotherapy, electrodessication and curettage ("scrape and burn") and MOHS - surgery. Of all those listed above, only one MOHS (microscopic surgery) leads to a cancer-free outcome in one office visit. ALL other treatments I mentioned are unnecessarily lengthy, have unintended side-effects that are rarely discussed and/or do not resolve the cancer in a verifiable manner. Radiation is rarely recommended, topical chemotherapy is so painful that some patients are advised to stop for weeks while their chemically burned skin heals - then resume treatment and Scrape & burn often requires many return trips and therapy, just because it does not get all the cancer on the first try. My story is not unique. What was diagnosed as Actinic Keratosis - a pre-cancerous growth, turned into cancer in less than a year. I was presented with the choice of Scrape & Burn OR topical Chemotherapy. Having researched both before I asked about MOHS. ~ the answer below: " Mohs surgery is quite expensive (about $2,000 for your nose lesion) and is seen by Medicare as the #1 reducible cost center in dermatology. While most skin cancers on the nose qualify for Mohs, a noninvasive squamous cell carcinoma on the root of the nose is not a lesion which requires Mohs. Also, the eventual cosmetic outcome is usually superior with topical chemotherapy* than with Mohs or routine excision." Alson "Topical 5-fu almost never has systemic effects. It just irritates the hell out of the skin. *5-florouracil, capecitabine, and diclofenac sodium (TOPICAL CHEMOTHERAPY) A full course of 5-FU therapy is twice-daily administration for 4 weeks. However, even if the newer, low-concentration 5-FU cream is used (0.5% vs previously available 5% concentration), significant discomfort and irritation are inevitable, and residual erythema at the site of application may persist for months. Patients who cannot tolerate this duration may try shorter courses and then resume treatment after a healing phase. The doctor's first concern was with price not outcome, his second was topical chemotherapy has a superior outcome. I had to ask at what emotional cost? FOUR WEEKS of chemo and MONTHS of side-effects vs. 'One - & - Done' in outpatient surgery. It is the classic No Brainer! By the way, I have the archived email of our entire conversation should someone wish to view it. Let's talk about MOHS surgery, here is a partial list of qualifications needed to be a MOHS surgeon: A fellowship-trained Mohs micrographic surgeon has completed four years of college and four years of medical school (MD), followed by a one-year internship and a three-year dermatology residency, and then one to two years of Mohs micrographic surgery fellowship training with an accredited American College of Mohs Surgery. Needless to say I have chosen MOHS surgery as the preferred treatment! While I can not fault the diagnostic skills of this practice, I will not recommend them to anyone either. This valuable lesson only cost me fifty dollars - the information learned was invaluable! Photo of BIOPSY included read more

Family Dermatology - BIOPSY - Dermatologists Near Me - Raleigh, North Carolina

Came in to get my skin checked out and was not satisfied and I didn't even get passed the receptionist. To start off the person that made my appointment was rude and not very helpful. I took a half a day off work to go into this business and the receptionist was totally rude and for that I won't be back. I was never told beforehand how much my copay was gonna be and once I got there they told me how much it was and I didn't have enough. She was horribly rude and wasn't trying to help me whatsoever. I won't be back and I'll find another dermatologist to help me. Total waste of time. Don't waste your time or your money read more

Visit to conduct annual skin review. Doctor rushed in and completed scan hastily, then took 2 samples, no explanation on treatment options based on test results. Felt very much like doctor didn't care, only get patients in/out read more

I've been a patient of this practice since Dr Flynn first came to Raleigh, with mixed reactions. Some OK, several making me swear to never return. However after one squamous cell removal 4 years ago, I decided to give them one last chance when another lesion caused me some concern. Now I've never had issues with the front office staff and today was no different. They were welcoming and efficient. BUT, I have nothing but huge praise for Andrew Schano and his team.... All of them were welcoming, efficient, professional; questions were answered, fears calmed! They are fabulous and I would happily refer patients to this team! read more

ZERO STARS! Save your time and Money! I wish I could leave ZERO stars. I was referred here (next time I'll read reviews before I go somewhere). This was my first time in the building and I was immediately turned off when I first walked in the receptionist was on the phone (not too big of a deal). So I stand there and a wait a few minutes. Instead of asking the person on the phone to hold for a moment she throws a clip board at me. (Apparently you are suppose to sign in on a little sticker attached to the clip board). Once she finally got off the phone she immediately wanted my insurance card and ID (of course, that's all anyone wants is your insurance money. She then handed me the forms to fill out and said that some one be with me in a moment. After a few minutes a nurse took me to the back. She was very nice and also very new. We were talking and I was answering her questions. She asked if I wanted a body scan. I wanted them to look at something of concern and assumed that was part of the process. Then she comes back and says they are only going to look at my item of concern because the scan costs more money. (um... ok). The PA came in with another person. She was "friendly" but not professional or helpful. She glanced at the item for 2-seconds and said "it's fine". I showed her another item and she said "that's kind of interesting" and then took a quick photo on an IPad. I explained that I had been biopsy on a mole about 10 years ago and she said "We'll if they aren't concerned I'm not either" and didn't even bother to look at it. I was getting furious. She was literally in the room for less than 5-minutes. She suggested over the counter teenage facial products (I'm far from a teenager), gave me a bunch of over the counter samples and called it a day. When I went to check out they collected my expensive co-pay quickly. I asked out of curiosity how much additional a body scan was and I was told "we'll you co-pay is $X.XX so just that." At this point I was furious. I not only wasted my time driving to this location, took time off work, paid my co-pay and they couldn't even be bothered to do their job? I didn't get a scan because she didn't WANT to be bothered with having to do one. I will NEVER EVER come back to this joke of a practice. Do yourself a favor, save your money and stay FAR AWAY! read more

I visited Family Dermatology twice; each time I was seen by a PA named Kelli. She diagnosed me with dermatitis . Discovering that her prescriptions did not help me, I consulted Raleigh Dermatology, and discovered I had Eczema. What haunts me is that Kelli is training another student to shadow her diagnoses. Kelli should be fired immediately and her student reassigned to a person more knowledgeable. Kelli clearly has no clue how to make a diagnosis. I would like all my money back for the two office visits to Family Medicine. Raleigh Dermatology correctly diagnosed my condition, and with proper medication described by RALEIGH DERMATOLOGY, I am now very okay. read more

I followed every thing to get to my appointment on time . They sent me a text telling to put in my calander. I did. It came with a map with directions to their office. The map took me to some place out by Creedmoor. 50 minutes later I arrived at their office where I originally went back in 2017. Second bad experience. read more

I liked this place. I can see why some people might complain about the fast pace of the office. However, Shaily Bhatnagar is very smart and gets to the point. The PAs I saw seemed to have a handle on things and were keeping electronic records and photos. The biopsy was sent to a pathologist in Wilmington, they were super slow to bill...I went in October 2018 and their bill showed up in August 2019. But, I only owe $20 on a $200 punch biopsy. read more

I wish I didn't even have to leave one star, but it wouldn't let me leave zero! I saw Doctor Johr at the Apex office and he was Rude, condescending, spent all of 2 seconds looking at area of concern and treated me like an uneducated woman and made my 11 year old son cry in the process! Please don't waste your time and resources! Doctors like this just need to retire! read more

UPDATE: After posting the below review, the PA Kelly Blount cancelled the remaining refills from a prescription that I had at my pharmacy on December 13th, the very next day, from a prescription she had wrote. Real nice and vindictive, just what you want from a doctor's office. I called the pharmacy because the prescription went to inactive and they told me she sent in a note that I didn't need the prescription anymore, which is not true. She will be reported to the State medical board. The PA Kelly is not professional and should not be administering Botox, because she doesn't appear to know what she is doing beyond one specific area. They also billed my insurance for the day I had Botox. Highly unethical. Trust me, go elsewhere for medical dermatology or cosmetic dermatology. They are all about billing you as many times as possible. read more

As stated by others, this place is shady about pricing. I was referred by my primary Dr. after my pathology results came back, so I scheduled an appointment at Family Dermatology. When I arrived, I was told I needed to pay $45 up front. I paid, then was seen by the dermatologist. She read the pathology results, which I had already seen, then said I needed to schedule another appointment to have the moles removed. This initial appointment took a month to get, then the next appointments are another 6 weeks out. It is taking over 2 months to have these moles removed, which is unacceptable. They also won't remove 2 moles in the same appointment for "insurance reasons", whatever that means, so it will take even longer. When I was checking out, I asked the front desk associate what I paid $45 for, and no one could give me a straight answer. Again, it was for "insurance reasons". I basically paid $45 for the dermatologist to read the piece of paper I had already seen, and to schedule yet another appointment. I could have done this over the phone at no charge. I am looking into other dermatology centers, and once I find a more honest facility, I plan on cancelling any future appointments with Family Dermatology. read more

When I needed a little skin care I found Family Dermatology through my insurance Doc Find program. When I scheduled my appointment they were the only dermatology office that could take me before September. My appointment with Dr. Kelly Blount started right and lasted only 15 minutes. Even though it was short, I felt like I was taken care of. I am very happy with the results. The clinic is easy to find off of Duralegh Rd. and there is plenty of parking in the lot in front. After my appointment I called the nurse hotline with questions twice. They will not answer when you call, but if you leave a voice mail they will call back within the hour and answer all of your questions. Very professional and helpful. read more

A great experience. I had a spot become inflamed and painful, and it needed attention quickly. So I called the line and got a voicemail system. I left a message stating that I needed help, and I was trying to get worked in today. I then proceeded to call around a few places to try my luck getting seen. The appointment team called me back within an hour and informed me that the PA Kelly had a cancellation and that she could take care of me, so I was very happy with that. The team that assisted Kelly were very professional, as was Kelly herself. They had me in and out in less than an hour, including new patient paperwork, but that isn't the best part. The best part is that unlike my previous visit to another dermatologist, this visit was nearly pain-free. I felt the needle go in for the numbing agent, but that is it. The recovery has been great as well, no problems with pain afterwards. Overall I'm very pleased with the level of attention and service that I received. I will definitely turn to Family Dermatology for any needs in the future, and have already recommended them to family and friends. read more

I recommend staying as far away as possible. The office doesn't provide accurate prices upfront and the prices staff tells you is not what you will receive in the mail a few months later. Another complaint I have is the consultation process. A consultation with a doctor costs around $30, which as it turns out includes only one type of a problem. Basically if you ask a doctor to look at two spots on your skin and they end up being a "different" type of spot, you will end up paying for two consultations. This was a complete surprise to us because it's not mentioned anywhere or at any time during the consultation. You're also not really sure what you'll be required to pay until you get a bill a few months later. We had to come in for recurring procedures over a course of approximately 5 weeks. Every time we were told that after our co-pay our balance was zero. After our last visit we received a bill for the first procedure for a few hundred dollars. The rest of the bills came in at regular intervals and we ended up owing approximately $800 for visits which we were told at the time were completely covered after copay. While the visit itself was alright, we felt cheated and taken advantage of by the entire experience. We tried to resolve the situation with the office but were told that this is how their doctors make money. I am not against people making a living, but I don't like being misguided when I ask up front how much something will cost. read more

I read the other reviews and am a little surprised as I have always had excellent care from Ginger, PA, at the Apex office. She is thorough, caring and very attentive to my questions and needs. I have recommended her to friends and family. read more

I went in about a mole my main doctor wanted me to get checked out. Above everything, I appreciated being able to go in to see the doctor at my actual appointment time (instead of 15-30 min. later like I've experienced at other places). The doctor was clear in explaining what was going on and checked to make sure I understood what was happening or if I had any questions. He even took time to go over a few unrelated questions I had about a skin problem. I was back in my car within 30 minutes and very satisfied with how it all went. Professional and timely, yet friendly and personable. Just about what anyone could ask for in a doctor's office experience. read more

Unfortunately, the office advised me they cannot code as preventive visit, which my insurance requires the annual skim cancer/mole check.to be coded to be paid by insurance as a annual skin/mole check. I was told that this can only be coded as such at a primary care physician. This is disappointing as I wanted to go to a dermatologist to check my moles. My pcp will have to do my next mole check so my insurance will cover it. It is awful the consumer is not told this when booking the appointment for annual skin check. Cigna is my insurance company. Sad situation for consumers. read more

Finally changed doctors after years of going unchecked because they DO NOT know how to schedule appointments. I'm worried about a spot and they said next available visit in 2 months out! Unreal. I've moved on and you should too. read more

I highly recommend Family Dermatology. This Dermatology practice is outstanding. They are professional and friendly. The office is very clean and inviting. The people who make the appointments are patient and friendly. The nurses are great. My son saw the P.A. Beth for an emergency situation in April. As parents we were very worried. She figured out what was wrong with my son, prescribed medicine and he was well within the week. She called us multiple times to speak to us. She wanted to make sure we understood what was going on with our son and called to check on him. She went above and beyond. Because of her great care I decided to use her as my dermatologist. She spent time with me and I left satisfied with her recommendations. She called to check on me and see if I had any questions too. read more

First time I've ever left a negative review for a doctor's office. I have a lot of respect for doctors and I don't think that publicly shaming them is very useful. I know that they're generally very busy and they have a hard, thankless job. However, I will review a doctor based on their office's customer service, and Family Dermatology's customer service is awful. I originally got a referral to Family Dermatology back in mid-December. The soonest appointment they had was Jan. 30th. On Jan. 26th, I got two voicemails from them: one confirming my appointment and another one saying that they had to reschedule my appointment (it's almost as if they are disorganized or something). The reason was because the PA was going to be out of the office on Jan. 30th (did they not know about this sooner?), but they had cleared their schedule for Jan. 29th to make up for it. Well, I'm a working person like everybody else and I had kept my schedule clear on the 30th and had scheduled everything for the day before or after in preparation for this appointment. So I couldn't make it on the 29th. They rescheduled me for Feb. 12, a full 2 months after my initial referral. I called my primary care and asked for a referral to a different dermatologist's office, and the new dermatologist got back to me almost immediately and I have an appointment with them tomorrow. So, I obviously wanted to cancel my appointment with Family Dermatology. But the saga doesn't end there. I've been calling them repeatedly during normal business hours today and it rings for a while and then goes straight to voicemail, but the voicemail cuts off after about 5 seconds so you can't even leave a voicemail asking them to cancel your appointment. I will be staying away from Family Dermatology. There are other options in the Raleigh area with much better customer service. read more

The worst dr I have ever been to when it comes to customer service. Here for a 9am appt and ended up waiting over a half hour. There is no way a practice can be behind by 9am! You'll always hear them chatting outside the door though about their weekend etc. then they wonder why the are late. Had an earlier appt that they cancelled on me and tried to reschedule me two months later. This place is just awful. Not thorough either for a derm. Never suggested a skin check even though I am prone to dysphasia. Go somewhere else!!! This includes drs, front office staff, assistants, etc. would give them 0 stars if possible. read more

I was thrilled when I heard this practice was opening in Apex, as it is closer to my home than the office in Raleigh, which I have been a patient of for about 3 years. I called and got an appointment the next day for 2pm and was impressed I could get in so quickly.... but you know what they say, some things are too good to be true. I showed up 10 min early like a good patient should, and allowed for ample time for them to update any patient info they needed from me, so it wouldn't delay my 2pm start time. The person at the front desk had absolutely no idea what he was doing. Ok, new place, growing pains.. I get it. However, I was the only patient in there when I arrived, I never saw any other patients leave ... and I was seen by a doctor at 2:45!!! When the PA came in, she didn't even acknowledge her tardiness or apologize for the wait. I would have rather rescheduled the appointment. Overall, was not impressed with the efficiency nor the personalities of the staff. Tried to call the Raleigh office to give them a heads up about the standard of care at the new office, but was then put on hold for 10 min, so gave up. Guess you'll get an online review for everyone else to read now instead. read more

This was my first time going to a dermatologist. My family has a history of skin issues and I had something I was concerned about. I was able to get an appointment very quickly. The waiting room period was about 30 minutes before being seen. When called back I spoke with the nurse. She gathered some information from me and I told her why I was there, ect. She had me undress so the doctor could do a complete skin check. Here is where the issue came in. The doctor who I saw was a blonde female (She was in and out so quick I don't even remember her name). She was very unconcerned and seemed to be in a rush. I told her about the issue I was looking at and she looked at it for one second from a distance and said that it was just fine. I followed up with is there any tests that can be performed to ensure it was fine. She said yes but that she wasn't willing to do the tests because it was unnecessary. I was not satisfied with this and will be seeking a second opinion elsewhere with testing as this is very serious. Her "word" is simply not good enough for me to not worry about this issue. She was in the room with me less then five minutes. Not a professional practice where they care about their patients. read more

I had a consultation with Dr. Souderberg for cysts that I have on my scalp. I arrived early and was taken earlier then my appointment time. The doctor came right in - did an exam and answered all my questions. Great office. read more

Being in the healthcare system, I did appreciate the Doctors knowledge, but did not like the fact that he rushed through the whole appointment, and his nurse did so too. They didn't take the time! I felt like I was pulling teeth, with all the questions I had that were left unanswered or I simply missed because he was going so fast. This type of service gives us, healthcare professionals, a bad reputation, and is how certain diseases go un-diagnosed because we simply don't take the time! Let me just put it to you this way, they got my name wrong from the beginning (ok, it was an accident- no biggie!) but I had to continually correct them and their paperwork all the way until I checked out. PLEASE, take your time! I will not be going back! I know what good care should feel like! read more

I've been a patient at Family Dermatology for almost three years now. I frequently see Kelly Blount, and have nothing but postitive recommendations for her service. Today, I was contacted by one of the office admins via phone, and she was so curt, rude, and unpleasant that I was honestly quite shocked. This admin, who did not identify herself or Family Dermatology, called to cancel my 8AM appointment at 4PM the day before. I had already cancelled multiple meetings on my own calender and arranged coverage for my time at work. When I asked the admin when I could be rescheduled, as my appointment was cancelled through no fault of my own, the admin was first reluctant to even reschedule me! When I communicated my disbelief, she very quickly seemed to find a spot the first week of February. As she booked me, she then proceeded to berate me, claiming that my account was in collections. When I told her that I had my payment all ready to physically hand to the office during my (previously) scheduled appointment, she still scoffed at me and said she'd 'make a note in my file.' I'm honestly disgusted with this treatment-I'm a long time patient, and I have no idea why I was treated with such unprofessionalism. FD has great providers but the office staff is in serious need of some training and supervision. Please teach your office staff the value of polite, friendly customer service!!!! read more