I reached out to Family First Security after spending some time and considerable expense with another company who's motto of being "NetPro's" was anything but! When I contacted Family First Security and explained my dilemma, a kind lady from the office (Pam) arranged for Jamie to come out and assess the situation and provide me a quote for the scope of the work I needed, and once we agreed on the price quote, the equipment was ordered, and Family First was even willing to perform a weekend install for me. I can't say enough about how patient, understanding and downright professional everyone I've dealt with a Family First Security has been, everything from arranging the on site consultation, to following up with me on all aspects of the job at hand, from ordering equipment up to & including the installation work, I never felt like I was a burden or just another customer to this company. Rarely have I encountered folks who's listening and responding skills fully addressing my queries and concerns in their replies have I encountered, but Jamie & Pam & their team were downright AMAZING! and I'm most appreciative to the lengths they went to in order to address my needs. Folks, take it from someone who was burned and treated like trash by another company who claimed to be "Net Professionals" but were far from it, if you're seeking a company that truly wants to earn your business, & listens to & responds to your needs, you aught to at least reach out to Family First Security, and give these folks a shot at working with you and providing you with the piece of mind knowing you & your families security is in good hands, and your system installed by professionals who want you to be as happy with their work as they are providing you with a quality installation, with quality equipment that they will not only teach you how to use, but stand behind if anything should unexpectedly go wrong. I would very much recommend Family First Security to anyone seeking the services they provide. ~JT read more

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Family First Security has always been there when I have needed them. Full support and first-rate products.

Jamie and his team at Family First are professional and responsive. We have been working with them for our home security for several years and are always impressed with regards to their products and customer service. read more

They are always fast at responding! The level of detail they go into is uncanny. Not to mention the value of my dollar goes a long way.

Family first Security had a salesman scam my 90yr mother in purchases an alarm system knowing she already had one and she had a contract till Feb 2025. now she is getting double billed from Vector and Time payment because she has 2 accounts. I live in CT and trying to get this rectified has been a process. I would never recommend this company if this i how they are training their tech and sales person to pray on the elderly!!! read more

this company is not good with returning phone calls! I have an issue/complaint and they don't answer