Very quick to come out and service a old heater unit. They were very helpful in fixing past…read morerepairmen's mistakes and sending me pictures/a detailed description of the problems. I also liked they did not try to sell me on purchasing a new unit. I saved their phone number and will definitely use them again!

My house thermostat had been climbing all wrek: We had children and granddaughters coming the next…read moreday. Company set us up for the hour following our call. Responsive and prompt. Technician was knowledgeable and diagnosed my HVAC pack rapidly. Having succeeded in fixing our pack, he explained what he'd done. AC worked right away. In 15 hours the house had dropped 12 degrees. Very oleasant and f

Great job ...called right back several times over weekend …read more. Helped us make it thru the weekend until he could come monday and fix problems....very professional.... Great price ....thanks josh

Alex, the technician who came out to service my unit was phenomenal! Very professional and…read morepersonable! Job well done! Would highly recommend!

We called Krantz Kooling and Heating to take a look at our HVAC which had been cycling on and off…read more The technician performed the complete inspection and diagnostics of the HVAC system. He diagnosed the problem and we made a plan for how to fix it. He also gave me some great suggestions for how I could get more life out of my system. Great call. Very prepared and well trained technician. Thanks Krantz!

We have had Krantz as our preventative maintenance service for almost two years now. We had a…read moreBi-annual contract set up. There were multiple times I had to call to have them come out and service as they were behind on our contract, on top of that they never walked staff through regular monthly repair information. I was told on the phone today that filters should be replaced every month, they only service the filters on the time scheduled for a bi-annual check. They do not send a reminder or share best practices for getting this done for us (not the HVAC professionals) who are supposedly just supposed to know how this is done and what is needed of 60 ton units. We pay people for their expertise for a reason. On top of that they wanted a $100 per unit that needed to be looked at (our business has 8). The unit that is currently down is our main unit which they had "checked". They left the belts out of the unit on top of the roof, and kept the motor running after sending a quote via email for just belt repair, which there was no response to due to change in ownership, which they were told after resigning our contract and sharing new ownership contact information. This caused the transformer to blow, which we now have to repair on top of replacing the belts they removed and never once reached out to us asking to confirm this information or if we wanted to be serviced for this project. They left it to deteriorate. The last time we were serviced was 6 months ago meaning we were due for a bi-annual inspection and no one was sent to take care of this. I called another company who came out today and showed me photos of each unit, and the unit at hand that had the issue, which Krantz last touched. They walked me through everything I needed to know and let me know they also do monthly preventative maintenance options if need be. It is a shame that a business who's job is specifically HVAC could be so careless to let this happen and show no form of remorse or concern when the issue was addressed being argumentative on the phone because they sent an email in December (to the wrong ownership). Funny because when we spoke in February to finish off the invoice, Unit 1 was never mentioned, or the repairs they said they sent a quote on. In the two years we have been with them we already spent 20k on repairs. Sad. Anyway look for another business especially if it is for commercial work. Otherwise you will be spending a lot of money in the long run.

2nd time around the work and the price was the best. Also all the help you will need. This is the…read moreonly A/C group I will ever use. Thanks John

My unit went out and Richardsons was quick to provide us a quality service. Charles was able to…read morehelp us out when we really needed it!

After Lowe's subcontractors failed to completely install a stove after 3 days of buffoonish effort,…read moreI called websters this morning. Daniel came out a few hours later and within 15 minutes had completed the connection and tested for leaks. And he charged a totally reasonable price since the job was easier than he had expected. I will def use them again.

Emergency service after Electric Power Surge. Diagnosed problem, ordered part and replaced as soon…read moreas part was available. Very professional service.

This company has ignored me, they seem like they don't know how to install a brand new HVAC unit…read more My condo has been flooded by the water dripping from the handler in the ceiling. They came for 5 minutes, checked it out and nothing was fixed and I was sent an invoice that same day for $115. I shouldn't have to pay for their mistakes. Horrible experience with them.

We had a Zone Damper installed by Solutions Heating & Air to accommodate our sick daughter living…read morewith us to have air conditioning year-round. But his work did not last very long. We called our service man Vic Melvin who sent Solutions Heating & Air to do the work. From the start it has not performed and worked well. Many calls to Vic and stating our problem not keeping her room cool today he says it needs to be replaced. We will not recommend Solutions Heating & Air that installed the Damper Zone for us not will be recommend VIC MELVIN. Disappointing to see that they do not stand behind the work they do.

Disappointed in the quality of service. Be careful of their pricing as it is considerably higher…read morethan other reputable companies.

The work was okay. The customer experience was horrible. I would not use again or recommend. I was…read morescheduled for 9 am and the tech shows up at 10:30. He said he had to get gas and someone stopped to talk to him. Spends an hour working (going back to truck for various tools, hardware store for equipment, and 20 minutes pitching me on generators) all said and done, they leave before noon and charge me their hourly rate from 9-12. So I paid for them to get gas, forget tools, not have adequate material on hand, and pitch me on products I didn't ask for. The office was "nice" enough to knock 30 minutes off since they provide 0 heads up that they charge you to drive/get gas/socialize in the parking lot. Their Ts&Cs claim invoices are due in 10 days after job completion. However, they will shake you down and threaten collections on day 2. I had even told them I would take care of it as soon as I was back in town due to last minute business travel. Received harassing messages and voicemails the next day. I would avoid this company at all costs.

Max and Justin were extremely helpful, honest and professional. They worked in a timely manner. I…read moregreatly appreciate them explaining the issue and the process....TWO THUMBS UP from Ms. Brown

If you have a leak and are unable to locate it please make sure they preform a leak test. No leak…read moretest done until after our floor was dug up ( our home is on a concrete slab). But once the leak test was done and the leak was detected everything went smoothly; except the fact that we have a 2k bill for floor replacement.