Our carpet saga isn't short. However the short version is, if we had it to do again, we would have gone to Family Carpet Center first rather than last. We received unequivocal customer service from beginning to end and including outstanding workmanship. The long version is, we purchased a 3500 SF log home about an hour from Redding which had not been lived in for 2 years; the result found us needing to "take back the home" from the critters before beginning remodeling. As part of the remodeling process we wanted to replace all the carpet and tile before winter so time was of the essence. We spent a week reviewing and visiting different carpet stores throughout Redding and Sacramento (except we did not know of Family Carpet Center at this time). We finally settled on Home Depot. Paid for them to come out and measure, selected carpet and ordered it. However, Home Depot failed to show or complete 4 times after their promised appointments to do. After 5 weeks without success and hours on the phone with Home Depot staff and management, we found out the carpet employee never actually ordered the carpet the month before as had been promised. We felt all those we dealt did not really care about the final product, they were more interested in being at a job rather than doing it. There was no reason for them to care about our satisfaction since their pay check did not. In exhaustion and frustration we made another round visiting carpet stores in Redding. This time after re-visiting 3 other stores, we came across the Family Carpet Center. We were immediately greeted in a friendly way and spent an unpressured hour with one of the owners, Cindi. She didn't mind that we had out golden retriever with us and really seemed to go the extra mile to show us a spectrum of both carpet and tile designs and discuss the cost scenarios. She offered unpressured options. We a chance to learn about the products. We were given a few samples to take home and she promised to call the following day with answers to a few products we discussed. And she called the next day just as promised. A few days later both owners (Chuck and Cindi) drove out to our house and completed the measuring, discussed the tile options, scheduling and provided cost quotes. Ours was a big job with complicated tile designs. A few weeks later the job was complete with excellent workmanship. Chuck and his crew arrived on time every day and demonstrated dedicated expertise in laying the tile as well as the carpet. They were polite, considerate and worked as though they really cared about the final product. We appreciated the communication during the project as well as the end result. The cost was on target as quoted. Having taught customer service for over 35 years, I have always believed that good customer service is giving people more than what they expect. The reality is that the Family Carpet Center kept every commitment made to us, from cost through communication, scheduling and workmanship. In my meager opinion, Family Carpet Store could be the ruler for measuring the customer service of other businesses. I have no reservations with rating them the highest rating on this site. And, if you choose to do business with them, I have no doubt you will find them among the unequivocal carpet and tile service providers. Respectfully, Lawrence, Esq. (Note: Neither my lady or I are related to them or knew them before we walked into the store. we have no prior connection to them or their family, friends or relatives. ) read more

I want to take a moment to give a great big "Thank You" to Cindi and Chuck Rude of Family Carpet Center. We were in need of new carpeting for two bedrooms in our home and like most people we wanted it fast and installed yesterday! However finding just the right carpeting was proving to be harder than I thought. I shopped all over Redding and even on line. I needed some expert advice as to the type and quality carpeting and padding we needed for our lifestyle. A friend suggested I stop by Family Carpet Center and talk to Cindi. I'm so glad I did! Cindi spent at least an hour going over the pro's and con's of particular carpeting and padding. I finally decided on the type of carpeting I wanted, but color was a challenge as one of my rooms has wallpaper. Not a problem. Cindi loaded me up with large color samples so that I could take them home and actually lay them out next to my walls, cabinets and of course the hard to match wallpaper!!! Once I made my color choice I was down to the wire. My company was coming into town and I wanted the carpeting installed before they arrived. Cindi got the carpeting ordered and it was delivered within a short period of time and Chuck and his installation person laid the carpeting in one day. . This was no easy task as the carpeting I chose has a pattern and had to be matched every so many repeats. It is absolutely gorgeous! Wish you could see it! Thank you Cindi & Chuck!!! - Glinda Peterson read more

Needed new carpet for my home. Went to another (recommended) local carpet business and knew within 10 min of speaking with a sales person knew this business would not work for me. Family Carpet Centerwas the 2nd business on my list to visit. Cindy was friendly and knowledgeable about her products. She asked what I was looking for and showed options that would work for me. At NO TIME DID I FEEL PRESSURED to pick a certain product. Took some samples home and called her few times with some questions and I did not feel like I was bothering her. I appreciated the fact that she gave me estimates for several products and prices and I so after deciding what carpet and pad i wanted I knew exactly what I was paying for. Upon deciding on the carpet and pad, we set a date. Chuck and his helper arrived on time and did a fantastic job! Clean up was done and my home looked fantastic. The carpet along with the memory foam pad feels like you are working on a cloud. When ready for new tile I will certainly use them again. Very nice, family run business. Very knowledgeable and just a great experience. Would recommend them without hesitation. Kathie W Shingletown read more

Cindi at Family Carpet Center has been great to work with! We live out of state and have a Condo in Redding that we needed to replace the carpeting in. Spoke to her once over the phone and then she jumped into action!! She mailed me samples and answered all my questions, and I had plenty of them! We bantered via email and she was very responsive each and every time. When the final project was done she text me several pics, not just one or 2. I can tell from the photos, they did a GREAT job and I look forward to seeing it in person. I love working with local small businesses, I would recommend them for any flooring needs. They are knowledgeable and are very pleasant to work with. Nice Work! Thanks Cindi and Crew. read more

Highly recommend Family Carpet Center. The owners have worked in the flooring industry for many years, and they really know their business. We carpeted our living room, dining room and three bedrooms and changed the bathroom flooring to a new vinyl. The installers were on time, very clean, professional, and stayed exactly within the timeline that they had suggested. I felt safe with them in my home, which is so important to me. They were fun to listen to and banter with while they did the installation. Thank you to Chuck, Cindi, and Travis for making our home look (and feel) so much better! read more

We are beyond happy with our experience with Family Carpet Center. The product is superior. We changed all the flooring in our guest house with luxury vinyl planks (and one bedroom with carpet). Their service is the best I have had...personal, friendly, responsive, honest and fair. It felt like working with family (in a good way!) They cared personally about doing the job right, providing quality product, installing it to a very high professional standard and even just being personally interested in us as people. This is the only place I will go in the future for any other flooring needs. read more

We contacted Cindi at Family Flooring in person. We all discussed our flooring needs and eventually picked out our new engineered wood floor. Chuck and Keith showed up punctually at our house each day they were scheduled to work. Everything was cleaned up before they left for the evening. The job was explained as it progressed which also resulted in extra plywood being needed. The floor is now finished and looks absolutely fantastic. We would use Family Flooring again if we ever needed new flooring. read more

I love my carpet and wood flooring that Family Carpet Center installed in our home. Chuck did such a great job and brightened up our home when the carpet and wood flooring was finished. But he didn't do it alone, Cindi was there helping me figure out which carpet would go the best and last the longest. I love Family Carpet Center and their name says it all FAMILY. Give your family a call at Family Carpet Center, you wont be disappointed. You guys are the best. read more

Chuck is a true expert in his profession. He installed some carpet on my stairs with carpet on the sides too. The corners had to be sown. I can't see the seems at all. He also has replaced a section of carpet that was stained with a section from my closet. Again, no sign of the seems. I purchased some laminate flooring from chuck and he showed me how to assemble it and I called him during installation for some helpful tips on installation. Thanks Chuck read more

Cindi and Chuck at Family Carpet Center did a great job for us with our flooring project. New vinyl tiles in dining area and new carpet in most other areas. Cindi has a great selection of all styles of flooring in store and Chuck does an expert job at installations. His attention to detail is exceptional. We are extremely pleased with the entire process and highly recommend their store for your flooring needs. Steve & Carol read more

Family Carpet Center is a great company! They are family owned and take pride in all that they do. Cindi, Chuck and the rest of their crew are professional, knowledgeable, easy to work with, and do amazing work! We have had them put flooring in various parts of our home and we are thrilled with the results. Their prices are fair and they take care of their customers...what more can you ask for? read more

Family carpet center did an amazing job on our new floors where so glad we went with them and we would gladly recommend them to anyone thinking of new floors they have a huge inventory to choose from and were extremely grateful of how they took there time helping us find what we wanted and didn't try rushing us in to the first thing we liked fantastic job Chuck and Cindy thank you so very much! read more

I would highly recommend Family Carpet Center! They were helpful, timely, efficient, and reasonable! From the first time we walked through the door until our final payment they were hands-on helpful; from measuring, choosing our carpet and installation! It's so nice to know there is still a family owned business in town that is truly a gem! read more

I wouldn't use any other flooring business than Family Carpet Center. This local, family-operated company was a sheer pleasure to work with from start to finish. Fantastic selection, service and final installation exceeded all of our expectations. We will be using them again when we tackle the next project. Thanks again. read more

Quality work and very good family business. They are honest, fair, and absolutely trust them whole-heartedly. We've moved twice in the past ten years and they've put in carpet, laminate, and engineered hardwood. They all look great. Chuck and Cindi are the best! read more

I love my wood floors and Chuck made everything easy from start to finish. He worked around my family and cats. My floors are the favorite part of my house. read more