I don't usually pay all that much attention to reviews. Well, pay attention to the bad reviews for this place. I was turned off before I ever got through the door for my first appointment. [[HIGHLIGHT]]Rude little-girl phone receptionists.[[ENDHIGHLIGHT]] smh I wonder if they even graduated HS. read more

This office would prescribe insulin but no way to inject it. [[HIGHLIGHT]]I kept trying to tell them I needed syringes.[[ENDHIGHLIGHT]] After 6 days they would only prescribe syringes AFTER I had cancelled my prescription of insulin and cancelled my visits. I have a vile of insulin that will expire on a shelf because these people would NOT give me a way to inject my insulin. Avoid this office at all cost! Save yourself. read more

[[HIGHLIGHT]]If you take walk-ins as well as appointments you have to figure out how to work it. This place has not.[[ENDHIGHLIGHT]] It was pretty chaotic. read more

Go see Ashley Lucero! [[HIGHLIGHT]]It was very easy to get in for an appointment[[ENDHIGHLIGHT]], and they have a phlebotomist in office, which is super handy! read more

My partner got strep from me, was scheduled an emergency appointment with another PC because his was out, then was not allowed to check in because he had a copay. They refused to see him even though they knew he had strep. Then when we went back in to challenge it they said there was nothing they could do because the appointment time had passed. So this healthcare practice refused to treat a patient in their system because of a copay. I'm pretty sure that violates a law but even if it doesnt it shows you where the heart of these people is at. [[HIGHLIGHT]]Looking for a new PC now, don't waste your time here, they were horrible and rude before this encounter.[[ENDHIGHLIGHT]] read more

I wrote this 4 months ago, it has only gotten worse. I am writing to express my concerns regarding the care I have received. With over 20 years of experience as a registered nurse, I feel I have a unique perspective on patient care and safety. Unfortunately, my recent experience has been disappointing and, at times, alarming. I am living with a rare disorder that causes significant cognitive impairment, chronic pain, and sleep disturbances, which leaves me with limited energy to advocate for my health needs. Regrettably, I have encountered what I can only describe as neglect rather than the comprehensive care I anticipated. Here are several specific issues I would like to address: 1. **Lack of Follow-Up on Referrals**: After one month of reaching out repeatedly to both your office and the referred specialist, I have yet to receive any updates or assistance. [[HIGHLIGHT]]Despite contacting the office manager, who assured me the issues were "handled," I have not received any concrete resolution or guidance.[[ENDHIGHLIGHT]] This delay is concerning, as my condition continues to deteriorate with each passing day. 2. **Communication Challenges**: [[HIGHLIGHT]]I have experienced rudeness from staff members, which adds to the frustration of an already challenging situation.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Additionally, I have encountered difficulties in obtaining clarifications on referrals, as one of my referrals was declined as they don't treat my condition without any communication from your office.[[ENDHIGHLIGHT]] 3. **Medication Issues**: I was prescribed medications that I am unable to take on two separate occasions. 4. **Overall Care Environment**: It appears that the staff may be overwhelmed, and I have observed a lack of effective communication among providers and management. This has contributed to an environment that feels unprofessional and does not prioritize patient well-being. Given the gravity of my condition and the potential for it to become permanent if left unaddressed, I feel compelled to escalate this matter to regulatory agencies to ensure that future patients do not endure similar experiences. I value the principle of "First, do no harm," a tenet of medical practice that I feel has not been upheld in my case. I hope my feedback can contribute to positive changes in your facility for the benefit of all patients. they are scary bad. read more

They want you to check in 30 mins early which is ridiculous, particularly when they send over all the paperwork to be completed in advance online and then their providers are still off schedule and keep you waiting even longer. [[HIGHLIGHT]]Don't come here unless you like wasting time or sitting around listening only terrible country music while the rude woman at the front desk talks down to people[[ENDHIGHLIGHT]] and [[HIGHLIGHT]]tells them everything from printers to medication tracking systems is not working today.[[ENDHIGHLIGHT]] read more

From the front desk, billing, to NP's and MD's. BAD, rude and lack of professionalism. [[HIGHLIGHT]]Their staff, have changed so much from when we first visited many years ago.[[ENDHIGHLIGHT]] We no longer visit this place. Their family care has declined. It has become ALL about the money. Their service is only there when $$$. [[HIGHLIGHT]]Very defensive staff. I finally had to call-out their NP she was very condescending when reviewing my file[[ENDHIGHLIGHT]]. read more

I would give this practice a zero if that was an option. They have been going downhill for the last several years. I had one nurse practitioner, Kathleen, who came in and asked me all the same questions that I had previously given to the med tech and was entered into the computer. She had no computer, no paper, I repeated over what I had previously told someone, and she grabbed a PAPER TOWEL to write it on. Jennifer Duffy is maybe even worse than Kathleen. On my last visit, which was 8:00 in the morning, she was an hour late to my appointment. When this was pointed out to her, she never apologized. Then she asked me the same questions that I had given this time to TWO other techs. I had to beg her for my prescriptions (some of which I had been on 25 yrs or more). When she would give me a prescription, I could never get more than 30 days' supply which cost me extra time and money to fill monthly. My prescriptions are not serious medication, it was my anti-depressants???? read more

I've had great, courteous care at Family Medicine, PC. I've seen two providers, my primary and another who was able to get me in for a sick visit. Both providers were great, took their time to listen to my concerns, and allowed me to be an active participant in my care. [[HIGHLIGHT]]The front desk staff have been polite.[[ENDHIGHLIGHT]] The medical assistant is always on top of things like referrals and even follows up to make sure my referrals got scheduled. read more

Absolutely worthless, four appointments in a row canceled. Your time is absolutely irrelevant to anyone in this organization. Save yourself some serious headaches and go ANYPLACE else. read more

[[HIGHLIGHT]]Waited for a couple weeks for my appointment, as a City employee I was told they couldn't find my insurance but they would still see me if I paid them 200 bucks.[[ENDHIGHLIGHT]] So disappointed read more

For a long time Family Medicine PC was the best primary care clinic in the city BUT things have changed quite a bit. Used to be able to be seen in a timely manner if necessary but not now. Leave messages for a medical assistant and NEVER get a return call. Quality of care is nothing like when Dr. Henderson was seeing patients. There is no acceptable excuse for techs not returning phone calls in a timely manner if at all. There is no acceptable excuse for it taking a week or more to refill prescriptions when it is done electronically. There is no acceptable excuse for providers being rude, indifferent, or condescending to patients. Patients are making the same negative comments repeatedly and nothing seems to improve. Seems the management is spending more money on TV commercials to attract new patients to make up for the patients they drive away than they spend on providing timely and quality care for their patients and that is a real shame. Family Medicine PC is still better than many primary care clinics but if they don't return to being patient oriented they'll be the same as most revenue generating clinics that give healthcare a deservedly bad rap. read more

Do you want a provider who is respectful, thoughtful, spends enough time to understand your issues? How about someone who at least pretends to care about you and your health? Yeah, me too. I didn't find any of that at this clinic. Now I'll admit I only saw one provider so there is that. The provider in question was always in a hurry. I saw her 4 times in person and once on video call in two months. She must not review her notes as she always introduced herself, each and every time. It wasn't like I only saw her twice a year. I have used nurse practitioners for over 20 years. So that wasn't an issue for me. She didn't try to find the underlying reasons for my symptoms. She just wanted to give me pills. No thanks Kathleen kraft! I wanted answers not pills. read more

Best care anywhere , Jordan Danielle and Janesh and Steph and all the staff at Family medicine always are there - just like my Family ! Love y'all- read more

They change policies and NP's change often - bottom line is they only care about money. Do you want a real physical you need to go somewhere else. Awful at responding to calls and emails and refills for scripts are delayed such that I have been out a number of times before a refill was called in read more

I am literally looking for a new PCP at the moment. I have been going to this practice for routine physicals and paps since about 2017 ish. Everything was fine with the care but I thought the constant email notifications of PA turnover were strange. I didn't keep track of who I was seeing because I knew it would change in a short time. As a generally healthy person, I had that luxury. Then, in February of 2022 I needed more serious care when I wanted to explore a bump on the left side of my head that was about 1/3 of the size of a golf ball, under my skull. I was referred for an MRI to a location that did not accept my insurance so after waiting 6 weeks, I had to do my own leg work with my insurance company to find a location that did accept my insurance and narrow down that my insurance company wanted me to get an Xray or Soft Tissue Ultrasound of the bump that is under my skull. I finally get the soft tissue ultrasound and cannot seem to get the results from the practice after several follow up calls. If were not in the middle of trying to get an MRI to see if the bump under my skull is something to worry about or something I need immediate medical care for, I would simply ask for my medical records and part ways. I am now 11 weeks into trying to find out if the bump on my head is going to be a major problem for me and I cannot get a call back about my test results. Unfortunately, I am stuck in this and I am working with the office management at the moment. There are some major problems with the practice if this is the experience that is being echoed on the internet. I have worked for a doctor's office in the past, and it should not run this way. I'm at a loss. I'm looking to get my testing done and move on from this practice. read more

I went in for Pre-op for Surgery, they hooked up the EKG machine and Jasmine had told it had not been working right. She had one of the other Nurses come in and hold the lead done to try I repeat try and get a good reading, then Dr. Kraft tells me I need to get another one done but they still go ahead and charge my Insurance for it!!! read more

I became a patient at Family Medicine PC in December 2020 because I was frustrated with the Doctor I had been seeing prior. I have been there 3 or 4 times since and have finally found a clinic and doctors that I trust. I appreciate that I do not have to sit in the waiting room until long after my appointment should have started. I appreciate the way my doctor, GENEVIEVE CARDONA, takes time to listen to my issues and discuss possible treatments prior to deciding what I need. I really appreciate the incredibly polite, patient, and responsive staff. Your mileage may vary. But, for my money, I recommend Family Medicine, PC to anyone looking for a new family practice here in Albuquerque. read more

Oxygen needed and ordered but These folks won't answer their phones and say they will callback within 72hours, hopefully won't be dead by then since oxygen is needed. read more

They get you in fast but it's just like everywhere else long wait on the phone if staff answers. Most like you'll leave a voicemail and they won't call you. I'm a new patient 3 months and already feel let down. They send you for labs and never give you results. Why do I pay for this? read more

This is a place you should never come. I did an annual physician check through them, first they forgot some items to send to the lab test so i had to do second time blood test, and after i pick up the report from them and found out they forgot to put my glucose number on the report and i had to call back to ask. Then they called you back to do the number review, nurse checked the blood pressure and let me sat inside the room waiting the PA Amy to come, 30 minutes there is nobody came to the room...horrible experiences. read more

Friendly, attentive and ready to help to get a new patient into their facility. A tolerable excusable mistake at the second consultation. "Prescriptions refills called into the wrong pharmacy" A mild disappointment at the third consultation. "Wrong medicine prescribed caused a whole body allergic reaction nearly sending me into the ER" A never go back resolution at fourth consultation. "Never called prescription to combat allergic reaction into pharmacy, allergic reaction improved of it own, one week later still no prescriptions called into pharmacy" No shortage of excuses ranging from personnel calling in sick to new computer software to blame. A slap across the face weeks later in the form of an unexplained charge, phone service not available, billing person working out of Office due to covid pandemic, never returned phone call. 10-28-20 called at 2:05 PM waited 13 minutes on line no answer. Called again at 2:47 PM waited on line 8 minutes no answer. Called again from different phone number. Waited on line 8 minutes, no answer. Last call of the day waited on line extra 6 minutes, again no answer. Personal advice, steer clearly away. read more

I have gone here for a few years. I have seen every PA in the practice. I was NEVER scheduled with the MD, Henderson and now he is retired. Over the years their service, professionalism and responsiveness has greatly declined. This office is extremely disorganized and tries to charge you whenever they can. We will never go here again! read more

I had a really positive experience in my appointment with Candace today. She was thoughtful, thorough, and carefully considered my questions about treatment options. I had never met Candace before and this was my first appointment with the practice, but I'm already planning to go back to see her. She immediately made me feel comfortable and like she knew what she was doing. She sent me for follow up blood work, too, to rule out any other possible causes for pain I'm experiencing. I also felt well cared for because she did not rush me through the appointment like I've seen other providers do. read more

Wish I could give ZERO stars. When I first found this practice they were awesome, but the PA or NP not sure left shortly after. Once she left this place went down hill fast. They can get you in for an appointment quick, but other than that they have zero follow through. They were suppose to call in an increase in medication and never did. When contacted they said they would talk to Amy CNP and get back with me. They never called me back. When I contacted them 2 weeks later to see what was going on the notes in my file said "appointment canceled". What a shame they don't care enough about you to follow up after leaving messages and speaking to them in person. I wouldn't go back to them if my nose was running!!!!!! read more

I have been going to this practice for 3 years and absolutely like my provider, G. Cardona. That being said , the office is run horribly. They don't answer their phones. They don't return calls. They don't get back to you on test results. ???? How can you run a medical business like this? My family will be leaving this practice. read more

Best medical practice in town. Been going there for years. They are not cheap on tests like Presbyterian. If you need a referral or test, they order it for you. read more

Unfortunately I have now had 2 very negative experiences with this practice. I do believe most of it has to do with the office staff and not the dr. I was seeing, which is very disappointing. I am now in search of a new Primary Care physician and would definitely not recommend this practice to anyone. Hopefully they can improve on their communication, scheduling and process of referrals. read more

Never again. Difficult to get anyone on the phone. Difficult to get test results in a timely manner. When I say difficult, I mean impossible. The stress of dealing with this place--calling and calling and not getting anyone--it's not worth it. They also read their bad reviews out-loud while you're in the waiting room. read more

I can't say how disappointing this experience with Family Medicine and Dr. Henderson, along with his staff, has been for our family. I have personally been misdiagnosed twice by both one of the P.A.s as well as Dr. Henderson himself. One time I let a tumor (pleomorphic-adenoma) grow in the roof of my mouth for a year because they told me it was only a mucous cyst... I ended up having to have surgery to remove it. It was as big as a golf ball. Time after time I've heard Stephanie in the front office giving detailed patient information over the phone while we sit in the waiting room. Recently I was given incomplete/erroneous information about the results of an MRI. This has led me to finally make a change. Waiting for call backs, or appointments with these folks has been a nightmare. read more