Prompt, friendly, professional and dedicated to fixing me up. You can't ask for anything more than…read morethat! Deanna was a pleasure

Love love love this urgent care! I've done both telemedicine calls and walk ins! All times were…read morefast and got seen right away, forget waiting for hours at other places, this is the place to go. Professional, thorough and kind.

Friendly staff and quick service oncetaken back. Came in knowing I had a UTI and the…read morereceptionistlet me give a sample before being fully processed. Only reason for 4 instead of 5 is that no one told me it was delayed opening because of winter weather. That is a failing of corporate and their call center not knowing about the delayed opening.

Called the Menaul location at 7:30pm today 12/26 to verify if they were still open, what time and…read moreif they accepted Medicare. We were informed that they were open until 8pm and did accept Medicare. We arrived at 740. Once we arrived, we were informed by their front desk they stopped talking walk ins at 12pm that day. They stated they were informed by their manager to no longer take walk ins. This should've been communicated when we called 10 minutes earlier. This clinic is living up to their 1.5 star rating. Would recommend more transparency via clinics name, receptionist and the website if you're no longer providing urgent care services for walk ins at certain times.

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

Fever and chills for 3 days and they wouldn't give me antibiotics. The wait time was supposed to be…read morean hour. Three hours later and two PA's I got sent home with Tylenol. Worst "urgent" care. if I could give

DO NOT GO HERE!!!!!!! Unfair billing practices is their specialty. I went here over a year and a…read morehalf ago and honestly forgot about the bill because they didn't bill me until OVER A YEAR LATER. Per NM law, they have no leg to stand on if they can't provide proof they billed you in a timely manner, ultimately resulting in them eating my bill. I was not about to pay it because they couldn't be bothered to bill me timely. About 6 months ago, my husband ended up at the same urgent care even though I told him not to. Guess what? Took them SIX MONTHS to bill him. We received a bill of $10 and called prepared to pay when the guy in the line notified me we owed over $100. I said that's odd considering I have a bill here for $10 that was "sent" 4/20/26 which, again, super weird because we just received this bill in JUNE. Proof that they don't have their crap together. The customer service guy was less than helpful so I asked to speak with the "supervisor" who oddly sounded like the same guy lol only to be HUNG up on TWICE. Called back immediately and demanded to speak to him but he was suddenly out of the office literally 10 seconds later . Then the guy said they were ready to take my $10 payment and I told them to eat the bill. I would not put it past them to charge me the full amount so better safe than sorry. Also, people, medical bills can't be sent to collections by law in NM unless they are over $500. Do your research! It'll save you a lot of money when it comes to companies like this with unfair and ILLEGAL billing practices. No sweat off my back. I was ready to pay what they billed me but after the horrible way I was treated, good luck to them and hope they go out of business. Will be reporting them to the BBB also. Save yourself the hassle. Do not use these people - they also have one other location on the east side. Avoid them at all costs!

the lady at the front desk was a real witch. not helpful at all. sorry you hate your job and gotta…read morebe here on a Saturday!

Tried twice today to pick up a prescription but no pharmacist and horribly rude staff couldn't say…read morewhen they would be open or how to get medication elsewhere. There were two other people there asking the same thing and no clue how we can get our meds. Not the first time they have been disappointing but my insurance forces me to use them.

I was personally surprised to see how clean this location was. The staff member working there, who…read moremay have been the manager, was extremely professional and quick at the checkout process. They have a wide selection of every day needs ranging from medicine to food. There is plenty of parking around the building as well.

Came in for a deep cut to my son's leg. The staff was very accommodating as me and my husband were…read moreboth lightheaded just from seeing the open wound. Beyond taking care of our son, the staff gave me and my husband anti-nausea medicine. A great place to visit when you need to go to an urgent care.

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending…read moreif the everyone has their sh!t together. Even if you reserve a spot online doesn't matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn't matter who it is they are just rude. I don't know why. But the doctors are always great and nice and make you feel better. So in my opinion worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that's need to be dealt with now. But make sure you've cleared your schedule cause oh boy it's a task.

I Just wanted to follow up my prior review, on Minute Clinic, as I decided to go to the one over on…read moreCordova road as my primary did not have any flu shots yet. I was treated by Candace and she was fantastic, she saw the issue with the insurance and still made sure I didn't go home without my flu shot. She is filing a claim with my insurance manually and gave me a receipt, just in case I need to file for an out-of-network reimbursement. Candace is a knowledgeable, professional, patient and caring person!

Excellent service from I believe dr Candace? She was very patient and professional. We went there…read morewhile on vacation in Santa Fe and couldn't have been more pleased with the care given. Highly recommend.

Had a great experience at Railyard -- the wait was longer than usual, at 1 hour 15 minutes, but…read morethey did see me as soon as they could. The NP I saw was warm, friendly, gave me good insight into what was going on with my medical need, and answered all of my questions. I'd recommend this Urgent Care to anyone who needs some quick advice on a minor medical issue, though I can't speak to how they'd handle something more severe.

Another amazing emergency visit to the excellent staff at Railyard Urgent Care. Professional care…read moreand genuine kindness in a clean well staffed and equipped facility. Thank you making our entire community healthier!

An absolutely horrid experience in every single way. The facility is dated and dirty and should be…read morerazed. We waited 90 minutes to see a doctor and there was only one patient before us, with an additional 30 minute wait in the exam room. We were told we were seen as a priority because of our "young 'un" which was totally untrue. As we waited in the waiting room, one patient came in profusely bleeding from his mouth, held together with bloody t-shirts. The other clientele were "sketchy" to put it nicely. When we finally did see a doctor he was completely incompetent. The prescription for my one-year old's ear infection was for the wrong drug, wrong dosage strength, and wrong frequency. Luckily the pharmacist caught this or else would would have been giving my son something other than an antibiotic. I would not return if I were on my death bed and could not recommend this facility to my worst enemy.

Had the misfortune to see Dr Gieri here. I came in as a walkin because yahoo still shows this…read moreclinic as an urgent care facility. It's not but the staff was nice enough to work me in. However the rudeness of this Dr deserves negative stars. The reason for my visit was that I had been to 2 doctors over the last few weeks and still had ongoing problems. They had suddenly gotten worse. His response was, what do you want me to do that they haven't already tried? He prescribed a medication that turned out to be the exact same medication the first doctor had prescribed. It was another doctor in the ABQ health system. He had those records right in front of him. He was so sure he couldn't help me that he didn't review my records, nor try to help. Waste of time! If I had a grave medical issue this man surely would have put me one step closer to deaths door.

The customer care from the front desk to radiology to the medical assistant was amazing!…read more Personable, thorough and professional. Beyond wrestling with illness, it was a wonderful experience.

I have never been treated the way that I was treated going here last weekend. I am a disabled…read moreperson who is currently dealing with week 9 of shingles pain because I am severely immunocompromised. I went in for nerve pain and myoclonus jerks as well as just the concern that my nerve pain and shingles were getting worse. I had PA John Luna who didn't even listen to my concerns. I told him I had shingles and I had already been to my regular doctor for it, I told him this was the first time I was being seen for it (we did mychart and phone calls with my PCP to diagnose it) but my pcp had been unable to get me in. John Luna told me he didn't have "the license" to prescribe Gabapentin and that it was a controlled substance ('very recently' he said which I thought was interesting, considering I was put on a trial prescription less than 6 weeks ago for the shingles pain and had my roommate pick it up). I did't go in looking for gaba to begin with, I was hoping for a second round of anti-virals, or tests to make sure that my nerves weren't dying. John Luna also put "pain and numbness" on my referral which the neurology department hardly wanted to even accept because they "don't treat pain" instead of mentioning anything about the shingles that are actively diagnosed and still on my body. I have an appointment in October, so I hope that my nerves aren't fried by then! I have never been treated so badly and I'll be filing a formal complaint as well.