The guy was downright rude, all I wanted was advice on buying a lock and he looked at me as if I…read morewas a piece of dirt on his shoe. There are plenty of other bike shops in this city who actually want your money.....

Really really bad experience. I have noticed that the…read moreCustomer is King motto does not apply to many shops in Berlin, Bötzow rad is no exception. Please bear with me while I explain why I gave a 1 star. My girlfriend bought a Holland styled bike that had the Bötzow Rad logo on it, so one of their own bikes. Within 1 day the back tire was flat, the mud guards on the back were falling off, and the front light had stopped working. Disappointed we took the wanting a full refund as obviously the bike was faulty. We were told by a worker that a full refund wasnt possible and that the bike wasnt faulty, we had done the damage ourselves, and that we should have brought it back straight away.(living and working in Xberg, we had to no time untill the weekend, so 4 days after the purchase) I couldn't believe it. I tried to talk to him but he wouldn't listen, we decided to choose another bike and loose 40 euros, as we didnt want the dud. As we were trying different bikes out I noticed someone pushing the exact same bike that my girlfriend bought up to the shop. The worker tryed to block him from my view and talked to him very quietly. I walked over to the person and asked what was wrong with his bike, I stood there totally shocked as he listed all the above things that had happened to out bike, plus more, as I went to the worker he angrily said shieß fahrrader. He knew these bikes were duds, tried to blame it on us, and still would not give us a full refund. We ended up purchasing another bike, and would never never ever go back to that shop to buy anything. EVER.

Such a wonderful shop. When I was looking for an everyday city bike, I found one I was interested,…read moresaw this shop sold them, and reached out on Instagram. They were super responsive, sending pictures and information and helping weigh pros and cons. They put the bike I was interested in on hold, and I came by to test it out. The process was seamless, and I bought the bike. They kept it a few days to check it over in the shop and make sure it was ready for me, and then I picked it up. The bike has been great, but unfortunately, after more than a year of daily use, the derailleur somehow got bent. They told me to swing by and I did. The person in the shop took a look, straightened it out, refilled my air, and I was on my way in 15 minutes. Great, straightforward service from people who know and love bikes.

Even though it is a sad moments when your bike needs to be fixed, this place will have your back.read more

Friendly helpful and competent! Whereas other bike shops…read moretried to persuade me to part with loads of money for a repair or, even worse, for a completely new bike, the guys at Ostrad gave me sound advice, sold me the part I needed, helped with a tricky bit and didn't charge me over the odds. What's more, they helped me straight away, although they were pretty busy on a Saturday. I'll go back to them any time, as I know they can be trusted and won't take advantage of you. Nett, hilfsbereit und kompetent! Immer gerne wieder. Hier weiß man, dass man nicht über's Ohr gehauen wird und das Personal Ahnung von der Sache hat. Andere Läden wollten, dass ich einen Haufen Geld für eine kostspielige Reparatur ausgebe oder sogar mein Rad in die Tonne trete und ein neues kaufe. Nicht so bei Ostrad. Echte Profis, die auch noch nett rüberkommen. Ihr habt mich überzeugt!

Prpfessional team, great service, reasonable prices free pressurized air 25/7 outside the store.read more

We looked all over Berlin for a Tandem bike for my daughter and I and finally found one here. The…read morebike was so perfect, it was the highlight of our time in the city. It was a unique design with the child in front yet the parent able to control the steering, turned heads everywhere we went. The guys were really nice and the location is right near the river bike trail. FYI $150 cash was needed as a deposit and no bike helmets.