I came in to pick up an online order for four pairs of shoes after receiving a text that it was ready today. When I arrived, the first associate let me know only three pairs were available. She was polite and helpful. However, another associate, Eladia, immediately chimed in to say I "should have received an email," even after I explained I was having email issues. When I asked about the refund amount, Eladia responded with sarcasm and an unprofessional attitude. She made unnecessary comments about my order and even claimed I "used a bunch of coupons," which was completely untrue. Her tone throughout the interaction was dismissive, condescending, and entirely unwarranted. She never apologized, and her behavior overshadowed the positive interaction I had with the first associate. I later called the store asking for the manager, who was out until Monday, so I spoke with the acting manager, Eduardo. After explaining the situation, he seemed to side with Eladia, saying she was "only stating what was true," ignoring the issue of her tone and attitude. This only added to the frustration. Because of this experience, I won't be placing future orders at this location. I will be calling the store manager on Monday, as well as the regional manager, to address the situation. read more

I am extremely disappointed with how this business handled my order. I purchased shoes at the hanford location to be shipped to the visalia location. I received an email notification that they were delivered to visalia, but the employee at the hanford location input the wrong address, and they weren't in store even though it said they were delivered. I was then instructed to check the nearest FedEx store (packwood creek), where the staff at that FedEx location checked the entire store, checked the stores personal mail section, and confirmed the package wasn't there. I returned to F.F. only to be told by the manager that "I" had to call customer service myself to resolve it. I corrected her that as a manager, that was her duty/obligation since it was their mistake. Already dismissive and unprofessional. I was then told a refund check would take 3-6 weeks to go to my residence. It's now been over 5 weeks with no check, and when I inquired about the status, they too said, "They have not received a check to be able to send to "reimburse me. " Now, I'm being told to wait a few more days, the 24th--which is now well over a month-and if it doesn't arrive, I'll have to wait another 6-8 weeks. This is completely unacceptable. The mistake was on their end, yet I've been left without the product and without a refund, and as a paying chstomer is being punished for their error essentially. If this is how they handle issues caused by their own staff, I wouldn't recommend trusting them with your money. Customer service was unable to expedite a check or cancel the check to do an inperson return with the original payment method. Instead, I was offered ...ready for this...store credit. The BEST they could do is store credit or make me wait.. Why on earth would I continue to give them my business? If I'm correct, doesn't this violate FTC law... 16CFR435.1(b)(1) & (d)(1) - "Prompt Refund" Definition If they cancel or cannot ship, they must issue a "prompt refund"--defined as a refund by check, cash, or equivalent within 7 business days . My refund has been delayed over 5 weeks, with a possible additional, ambiguous, 6-8 weeks if there's no correspondence by the 24th?? I received no product or a prompt refund. Thus making it a federal violation of consumer protection law. They did not deliver the item nor offer a prompt refund. I had graduation the next day and was left without funds... Without the product I needed and wanted and left with a lasting impression, they could care less. No in store discount for inconvenience. Just dismissiveness, delays, and excuses. GO ANYWHERE ELSE BUT F.F. read more

Love this place all the shoes, and boots i loved all here. So winderful, plus love the workers, they are kind, and helpful. I will be coming here now for all my shoe needs wonderful customer service read more

Racist workers!!!! They don't help my husband to find out the right shoes size. We were ready to pay for Memorial Day the store had a 10% of discount if you apply to get credit with them. They offered to my husband while I was looking for other pair of shoes for me. My husband is American citizen, raised and born in California When the lady in the cashier was ready to open the account for us she said, she will not be able to do for me. "Is the store policy, no credit for strangers, from other languages berries " She was rude. We left the store and never going back to the place. Somebody broke the glass in the front door...... I was really tented to do the same. read more

Absolutely horrible selection of sizes. Trying to pick a dress shoe out here was almost funny. It's like they don't even re stock. I came looking for a black slip on dress shoe. The have only size 13 (3 of them) in one type. Size 7, 9, or 15 in another. Missing sizes 8-12 in another. Amazing. read more

We just spent 80+ dollars at this store and this one worker I didn't catch her name but she was so impolite and I left my 900 dollar phone in there and when I came running in and I asked politely "did I leave my phone in here?" And she responded in the snarkiest attitude saying "I don't know" that is not proper customer service. But their shoes are okay but they don't have very many selecting sizes In Birkenstock's and slides. Anyway I'm not to sure how much I'm gonna be back their. read more

They always have cute shoes on clearance! The people there are always helpful. I like going there every once in a while to see what they have and get shoes for real cheap. read more

Rude! I asked a simple question and the employee was irritated that i inconvenienced her from stocking. Won't be back.

Horrible customer service... The lady working on Tuesday October 22 at 11:03 a.m. has such a horrible attitude. I asked her if they had a specific type of shoe and her answer was "we only have what's out there"... I'm not sure why does she expect customers to know exactly every single pair of shoe that it's on display instead of helping me check what's in stock or at least redirect me to the right section? I kept looking by myself and I've overheard a lady asking her for help, and she gave her the same answer "if it's not out here we don't have it". The store is literally paying this lady to just talk about personal stuff on the phone to who knows who. I approached her while she was on the phone and she just gave me that "what do you want?" dirty look, then kept chatting on the phone for about another 10 minutes until we were checking out, when we were paying for three pairs of shoes my grandma forgot the box for one of them and she just said "I can't ring them up without the box, my grandma went and accidentally got the wrong box, so with a tone she's like "I'll go get it" at the point we just didn't take that pair anymore. Her name was DEDE by the way. Hope you know I'll be in contact with your supervisor. read more

Famous Footwear Strore in Visalia by the Target. I used to buy shoes in there every year until I faced a nightmare situation with a return of their defective shoes. I had an awful experience with this Famous Footwear store. They are very rude and unprofessional when it comes to return a defective shoes, including the manager himself. I tried everything, and I even called to the Corporate Office - and I have received the same rude answer. The corporate office said: "We don't return the money back". So I ended up contacting the White Mountain company directly (the shoe brand) to be able to return the money. White mountain company is very professional and very nice. PEOPLE! Please DO NOT buy shoes in this store! We need to let them go out of business! We do not deserve such a terrible customer service. The store in Tulare is so much better. They treat people nice and professional. The Visalia store is awful. read more