Their return policy is horrible. Tracking status said delivered November 7th. I called on November 21st to inquire about why my refund was not processed after item received. I had to call and get AI to service me before a human got on the call, and was worse than the AI because no progress made during the phone call. Later on down the line I get an email and the refunded amount is less than the purchase price before taxes. I talked to the online chat robot and the breakdown is that they charged me $9.99 for a shipping label fee and $5.93 tax. I don't understand what they mean when stating that the refund was processed after the return had expired. When I got the email with the return label it had a December date to get the item returned by. And the email never mentioned charging me for the return label when they emailed the return label to me. So they're charging me tax for a return label and this is all digital until I printed it out. This is crazy and skamish! They made it seem like things would be seamless but this is a complete rip off if you need to return. My nephew didn't like the replica Jersey so I was going to purchase the official jersey but not from fanatics. Not anymore! Their return policy has stopped me from making any purchases in the future. read more

Fanatics Com - These are pictures of my purchase confirmation and end result of me inquiring why I did not get a full refund. - Toulon, 83

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Paid for a 2026 Topps Chrome case break pick your team. They sent me 3 cards from Bowman. I watched live as my cards go by that I should have gotten. Instead I get 3 cards that I didn't pay for or want. read more

Fanatics Com - What I paid for. - Toulon, 83

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1.1 stars is too high. Do not buy from. Over $40 for a t shirt. Shipping was delayed a month (not an exaggeration). After it eventually shipped the was Package lost almost immediately. Customer service was a perfect example of a runaround experience - insisting there was nothing they could do and I'd just have to wait. In this case the haters are right. read more

This is the most horrible shipping experience of my life. I ordered a polo and it didn't get delivered to my house ever. I cannot believe this happened. I waited for 3 weeks to get the polo and it didn't come in. I called customer service and they were very rude and hung up on me. Do not recommend read more

Purchased team shot glasses for a gift. One came misshapen, the other has a chip where you could cut your lip. Their only resolve is for me to send the entire set back and receive a refund (probably at my cost no less) I chose to keep the two good ones so I could gift them this weekend as planned. This is why Amazon wins, you rarely will have a return issue there. I would have been happy if they offered a refund or gift card for half the amount. Nope. You must return the entire thing. Companies need to be more flexible and put their customers needs first. Fanatics fails. read more

Fanatics Com - Useless shot glasses, one chipped, one misshapen. - Toulon, 83

Horrible customer service and they created a monopoly on the market. Terrible quality control and way to expensive

Over sixty reviews and a one star average. Congratulations to Fanatics for sucking at an epic level. At present most of their Super Bowl merch of any value is sold out. As the official uniform provider of the NFL it appears that the Patriots/Seahawks match-up was such a low probability that the League's uniform and apparel licensee failed to manufacture enough for either team. I should actually bestow five stars for preventing me from blowing 150 bucks on a sweatshirt. Another mediocre company rears it's ugly head. As is their custom the NFL routinely dumps Championship gear from the teams that didn't make it in various third world countries. Don't be surprised if you see 2026 Super Bowl Champion gear for the Chiefs and Eagles floating around Nigeria. read more

Wrong size, no exchange option. Have to return for double the price of postage. Wait 2 weeks for a refund buy again and pay the postage for a 3rd time. No Australian phone number, person on chat doesn't care about customer service. Will NEVER buy again from this site All Blacks Top way to big, don't buy of this company read more

This companies customer service has flatlined since outsourcing it customer service department. I worked a limited drop cap on June 19, 2026, it's now July 2, 2026 and no cap. The site said special order items would ship on or before June 26, 2026. I have called customer service probably 150 times having to fight through their a.i. customer service system. When I am able to reach a human I am repeatedly given b.s. answers. I have ordered similar caps (same drop, different team) and already have that cap arriving after only two days. I have a similar cap coming from New Era and that cap is already in the delivery system. Avoid ordering from Fanatics. I recommend using Shop.MLB (which ironically Fanatics manages) as those orders get out the door faster! Order Number:279-6323-8258 Order Date: Jun 19 2026 Order Number:451-3722-1399 Order Date: Jun 29 2026 Order Number:279-6350-3632 Order Date: Jun 29 2026 UPDATE: 1513 hrs 7/2/26: Just received my ATL 7/4 cap and I clearly ordered a size 7 Low Profile and receive a 7 3/8. Seriously, you can't make this kind of incompetence up! When I called the call was conveniently dropped, requiring multiple attempts to a live representative only for the call to drop! UPDATE: 7/4/26 I was emailed shortly after this initial review went live and was promised expedited overnight delivery with the latest date of 7/4/26. Now via email I am informed the expected delivery date for TB Rays cap is between 7/8 - 7/15/26. I was also informed that the Braves hat won't ship before 7/10/26. Are you sure you want this experience when ordering time sensitive limited drop merch? Due to the ongoing conflicting information in the mismanagement of my order and the handling of this, I will be forced to reach out to the Florida Attorney General and the Better Business Bureau on Monday. Should this not be rectified and I will of course update this post as needed. UPDATE: As for 7/7/26 I have filed with the Florida State Attorney General's Office and the Better Business Bureau regarding these matters. UPDATE 7/8: despite being notified they have been referred to the Better Business Bureau and to the state of Florida Attorney General. I get multiple new emails with noncommittal finally buy a customer first supervisor named Chasity who offers me a similar style hat just not in the 5950 low profile size 7, despite being promised that hat which was part of the original order is an absolute slap in the face so seriously folks you need to reconsider if this is a business you want to engage with they do not care about your satisfaction they do not care about their word or their reputation at this point read more

Fanatics Com - This screenshot is from 6/28/26. Notice the ship by date has cone and gone without justification, other than blame New Era. - Toulon, 83

If I could give a 0 I would. This site is terrible, their agents are even worst. The only way I can ever get a response is thru better business bureau. I have tried to connect with them thru chat, and they disappear and never respond. Their agents are awful, the prices are out the roof. I will never give this company a penny. Stay far away from this scam of a business. read more

The shorts I order were short and thick...very unhappy...poor quality...and they say they are not returnable.

bunch of crooks. they print team and player name on a cheap t-shirt and sell it as original. they're not licensed by any means and your money is spent on a totally fake sportswear. i threw the t-shirt away because i know how bad their return policy is from reading other customers' experiences. t-shirts are made in Nicaragua probably by work slaves. i could have bought this t-shirt at walmart for $8 yet they charged me $45. NEVER, EVER BUY FROM THIS VENDOR AGAIN. this review is based on truth, honest opinion and my experience. read more

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Got a sweatshirt for a Christmas present that is too large, can't return, can't switch sizes. Now I have an unwearable sweatshirt annd my sister is out $70. Anything returnable that doesn't fit you have to pay to return ($10-14). They will not switch out sizes if it doesn't fit, you have to pay to return and then purchase again. Sale items are not returnable, so you better hope it fits. The sizes are all over the place, some for normal, while most are either WAY to big or WAY to small. Customer service is garbage as expected with a company with these kind of rules. Good way to ruin your Christmas, will NEVER use this company again and will happily spread the word! read more

BE VERY CAREFUL when ordering from this site. Never received an order placed over a month ago. Called multiple times only to be told that is has been shipped and continue to wait for delivery. Another call placed today. This time I was told that the item is unavailable. I have to wait over a week for a refund. This was a birthday gift! read more

OMG where do I start? Ordering from them is a total nightmare. Between the time you order products and the delayed time of shipment-various items become out of stock. They will double and triple charge your credit card and claim free shipping but charge for that as well. It is a sham operation behaving unprofessional behind a keyboard and AI to abound any accountability. Charged our credit card 177.40 And on the same day 269.00 Dec 1st for receiving only 3 items at 77.99, 84.99 and 29.24 total of 193.00 plus taxes doesn't even amount to the two visible charges on our statement recently. read more

Fanatics Com - Charges by company same day double charged. - Toulon, 83

Fanatics has never heard of customer service. I won an auction through its Marketplace app. The company had a processing issue on its end and prevented me from paying. Instead of solving the issue on their end, they suspended my account as I was unable to pay in their restricted timeframe. No actual person responds via customer service chat or phone. Their email responses take weeks. This company does not care about it customers. Take your business somewhere else. read more

Ordered a month ago still havent got it. Still no updates on when its coming. Terrible. Do not order from fanatics

Buyers beware! They sell jerseys with names GLUED on them then refuse to refund you when the letters start falling off. Huge quality issue and they promised to refund initially then they never did. This was a CUSTOM jersey too- so it was pricey! read more

Fanatics Com - Buyers beware! They sell jerseys with names GLUED on them then refuse to refund you when the letters start falling off. Huge quality issue a - Toulon, 83

I recently received an email from Fanatics offering a discount and a code to use. I ordered a military Artic Camo hoodie for the discount price of $44.99. After verification of my card info, the site flashed as if refreshing and when the order was completed I was charged the full price of $59.99. Be very careful ordering from this company. I called customer service and after several attempts talked with someone who said they were looking at it. That was several days ago. From my experience you should not expect to get a discount just because you received an email. I personally don't plan to do that again. read more

I ordered a infant sport hoodie on December 10, 2025 as a Christmas Gift. The delivery date was communicated as December 23 when I ordered the item. It did not come on that date and I received a new email stating the delivery date was January 7, 2026. I called on January 8, 2026 and they told me I need to wait 3 days to see if the item arrives. On January 9, 2026 I received an email stating "your package is on its way". At this point I almost forgot all about it but I called again on January 23, 2026. The person did not want to listen to me and hung up on me. I called again to see what was going on and she told me the package was lost in shipping. I asked when were you going to tell me this...she hung up on me. Never will I order from Fanatic again! read more

Wished I had read the reviews before I ordered. Ordered from them & got bombarded daily with a minimum of 10 spam emails from them & their affiliates. Tried many different times to block/ unsubscribe & was unsuccessful. Finally, had to get on chat & had it stopped. Wanted to return an item that my husband already had & they have a LAME return policy. YOU have to pay for postage & wait for them to get the item back before being credited. That one inquiry about the return prompted their system to spam my email, AGAIN. As others mentioned, they give absolutely NO updates on the status of delivery. Luckily, the shirts came right before xmas. Based on ALL of these horrible reviews, seems a class action lawsuit suit should be considered. They are unethical. NEVER will buy from them, again. read more

paid $70 for piston shorts and they sent me a $10 indiana T shirt! I'm beyond pissed!!! thanks for nothing fanatics

Ordered Seahawks Jersey Jan. 30th, delivery by 2/6. We'll its 2/9 and I still don't have it, too late for the big game and it was a gift for my grandson...very disappointed read more

Can I do less than one star? Terrible quality control. Sent me the wrong jacket twice (wrong team). The right jacket (I ordered two) was not sized as described. After the first incorrect order, I asked for a replacement. They sent it. I agreed to a pickup of the incorrect item but they want me to print a label and take the item to a store. I advised I was not willing to that inconvenience due to their error but would gladly hand off to their courier at my door. "Replacement" jacket arrived a week later - it was the wrong team again. Customer service was again no help. No pick up. No refund. No service. Just canned, cut and paste responses. I should have checked Yelp before ordering. LAST TIME WITH FANATICS! read more

I placed a large order was supposed to be $200 I added the sale code. They did not give me the sale prices and charged me $300. They will not fix it and part of my order was left off. Worst customer service ever and no way to call them. Don't waste your time or money! read more

terrible return policy. majority of items are not eligible for return/refund. even if they were not on sale. won't be shopping here again

I purchased an Ohio State tumbler the middle of February and the print has already started to peel off and their customer service said there isn't anything they can about it. even though the Manufacture, Tervis, has a 2 year guarantee for their printing. so now I just have a really expensive silver cup. read more

The shirt was absolutely garbage, definitely not actually a large, and rhe 2 options to return are pay 10 bucks for shipping or get a gift card. This place is garbage read more

I ordered a signed ball for a Christmas gift. The signature was smeared and it cost over $800. The replacement won't be here till after Christmas. The only customer service they have is a chat bot. I had to chat for 15 minutes to be told their department can't help and it will be 48-72 hours for me to receive a call. I'll never order from them again. If I could leave zero stars, I would. read more

Fanatics Com - Signed basketball - Toulon, 83

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Disappearing Discounts. I placed 2 orders, 3 items each, in both cases the cart showed the discount. After completing the transaction, the discounts disappeared and I paid full price. I did not notice this at check out but it was confirmed on the email. This cost me over $100.00. In reading reviews this happens all time. I believe it is a strategy of the company as most customers probably just trust it is done correctly. I researched this company on the BBB, Disappearing Discounts is a common issue. I called customer service and they said I must have done something wrong and even though the discount is still offered, they would do nothing. read more

I've ordered things in the past and the quality is really really poor. I just ordered their women's pullover and the bottom seam of the hoodie is completely undone upon delivery. Funny since it wouldn't really take that much to complete it. I ordered a large and it barely fits me. And I'm a size 8. read more

Fanatics Com - This is the bottom scene of this brand new hoodie. It's frayed and the seams are not finished. - Toulon, 83

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I ordered an college football jersey on Dec 5. The web site showed it would be shipped within 4 to 5 days. Today, Dec 6, one day later I checked the fanatics.com web site and the arrival date showed as Dec 26. I messaged using the chat function on the fanatics.com web site and asked to have my money back or have the item delivered before Christmas. I was told the window to cancel/refund my payment had passed and delivery before Christmas could not be guaranteed, AFTER ONE DAY!!!! I didn't believe that since the item had not shipped yet. So I think I was lied to. Don't bother ordering anything from this company. Not worth the frustration. read more

Company does not value you and has zero respect for you and your purchase . Does not ship things on time and will give you the run around when dealing with customer service. I will never buy from fanatics again for anything. They literally suck. read more

I have purchased from Fanatics several times. I have found that some of their items are thin and cheap yet expensive. You have to pay to return them unfortunately. I bought my grandson Niner Xmas pjs that cost over $50 and they are paper thin. He will put a hole in them in days if not a couple of weeks. So then I got an email 30% off so made another order. I verified that I got the discount but when I went to use Apple Pay it refreshed and removed the discount. I didn't notice until the next day and items already shipped so I cannot cancel the order and because I don't have a discount code they said they cant help me even though I have an email showing 30% off. They are quick to ship but that probably so you can't cancel your items. This is official NFL shop. I would expect better quality items and better service read more

Great jerseys and lightning fast shipping. Ordered a Red Sox jersey this past Thursday and it was just delivered today (Sunday). Great products and fast shipping. A++ read more

Make sure to review their return policy. Certain items that are on sale are final sale and they won't accept it back or exchange it if it doesn't fit or you don't like it. Customer service won't help. The item I purchased was listed and pictured as a hoodie and what I received was a paper thin shirt. Such a waste of money! Not buying from them again. read more

bought a NY Yankees baseball display case for $200 and after opening door maybe 3 times, the door broke off at hinge. Fanatics will not allow a return. Cheap display case do not buy!!! read more

Fanatics Com - Toulon, 83

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I ordered a sweater from them.. about a month maybe even longer before easter. I kept receiving emails about how it was delayed. i reached out to them a week prior to the holiday. They ensured me it would come. The next day they emailed me that my order was canceled and i would have to wait for my refund. Very bad customer service. And didn't offer anything to make up for it. I will never buy anything from them again. And the sweater i ordered i will never be able to get again. it was a very special thing that was very important. read more

Ordered a custom jersey. Somehow the order ended up being 3 jerseys instead of 1. I caught the error within 24 hours and attempted to contact Fanatics.com to cancel the other 2 jerseys before they were made and shipped. They said because the order was already placed (though not yet made), I'd have to wait until the jerseys arrive and then return and refund. So I waited. Took forever to get the jerseys... arrived after Christmas. Finally they arrived and I attempted again to return and refund, but was told because they were custom, they could not be returned and refunded. Such BS. They should have fixed it within 24 hours in the first place, but they refused. Now I'm stuck with 2 extra jerseys that I didn't want. read more

please never order from here. they suck!!!! please read every detail before checking out they like to put no returns on certain items , they don't care if the item fits or not they will not return. if you by the luck of god get a return be prepared to pay $9.99 for the shipping label. read more