I placed an order on Feb 16 was supposed to get the complete order by Feb 18 I paid expedited shipping and all and still missing 2 items of the 3 item order I placed that should have been here . Do not use them ! They are horrible to deal with you end up dealing with foreign people who do not help you . Save your peace order elsewhere . I'm out my money and still do not have 2 items of my order . Nasty business ... by the way I would not give a one star but 0 stars is not available . read more

Very Poor Customer Service, I bought a shirt for a friends birthday but bought the wrong size, I bought what I thought was a sale price but they are telling me it was a clearance price and is not refundable. I did not see anything stating that when I purchased it. I just wanted to send the one back and get another one I was not asking for money back but was told No they would not do that, so I have a shirt that no one will wear paid 55.00 for and will never shop at Fanatics again. I wish I had read the reviews before ordering from them. Beware of this policy!!!! read more

ordered a custom Buffalo Bills shirt to read Grammy 1 on the back and this is what we got instead. And the best remedy they could give us was "we won't charge you to return it" read more

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I ordered an Arkansas hoodie and I received an Arizona hoodie. Called the customer service number and they are telling me that I have to pay the return shipping for their mistake. Poor customer service! read more

While 'Free Returns' is plastered all over the website, this does not apply to clearance items. I did not realize this until I had already received my order. I ordered a clearance sweatshirt in size medium after checking the size chart and material. I am 5'8, 165 lbs and have medium sweatshirts from Champion, Hanes, Adidas,etc. all with identical size charts and material and they fit fine. This sweatshirt from Fanatics is so small I could barely get it on and it fits more like a spandex compression shirt, and this is before wash and dry. I don't even think a size large would be enough of an upsize. Their items do not have user reviews so it's hard to determine if something runs small or big. I think you are just rolling the dice unless you have purchased that same item before. Very disappointing as the quality is decent and shipping was fast. read more

Horrible experience, hats arrived late and jersey never came in time for the big game. I ordered right after championship game was over, paid for the most expensive shipping option to ensure it was here in time. Hat came day before and 4 days late from est time. Hat with stars was not as pictured on website. When I talked with customer service I was told to have faith that it would get here in time, it never did. I was refunded the amount of shipping $26, but did not spend that money to just have it given back to me... I gave them the opportunity to make this right before posting any reviews, but All fans should know, that this company will let you down on game day! They should not be an official clothing company of our beloved teams. BUYER BEWARE read more

Be cautious when ordering from this site. If the item is on clearance it cannot be returned OR exchanged. I had hoped to EXCHANGE a $99 item for the correct size but was denied. It may just be me, but I'm not sure how any company can expect people to continue to buy items until they get the right size?? Dexter, from Fanatics, assured me via instant message last night on their site this would be resolved. But the email and phone call today refused the exchange or return of the useless item. read more

Fanatics Com - Toulon, 83

If I could give negative stars I would. I ordered a jersey. It didn't fit properly so I initiated a return. They offered me to refund a gift card or my money back however, if they refunded my money back, it would've been less than the gift card refund. However, when I got the gift card refunded they didn't refund the shipping, which how can you be an online clothing, retail and not have a better return shipping deal for your customers. I assumed since this is associated with the pro shop stores that I would then be able to use the gift card to purchase the jersey in person at one of the storefront so that I could actually try it on but no when you get the gift card refunded, you can only purchase online again. Then when I tried to re-order the jersey it was out of stock for like two months then when I was waiting for there to be a promo when I was reading the fine print if you purchased the item with a gift card the promo doesn't apply. What a freaking scam. read more

All their customer service is robots, phone and chat. They have no human customer service. I will never order from them again and I advise you do not either. read more

Terrible shipping experience. Our item never came but watched the item supposedly be delivered with us not being home around 5 times. We have Ring. It was never once attempted. We also don't quite understand why we would need to be home to receive a clothing item in the first place. Everything else we order is delivered no problem. Very frustrating. Shouldn't be this difficult. read more

The quality is bad and the return policy is also bad. They charge 10 dollars per item returned.

The web information is completely off. I wear a woman's L to 1X. I ordered a PJ set in XL and because the shirt might shrink I bought a 3X t-shirt. BOTH shirts are the equivalent of a women's small! DO NOT WASTE YOUR MONEY! read more

Whatever you do, do not order anything from them online. They will lie about their expected delivery date (before Christmas) and then tell you it's too late to cancel the order even when the expected delivery date is a month out. Quick to charge your card and slow to provide the goods. Absolutely the worst customer service you will ever encounter. Oh, good luck calling them on that bogus number. You can only reach a robot. read more

Purchased a $169 Drake Maye jersey for a Christmas present. Its very cheap looking with all vinyl iron numbers, stripes, etc...definitely not worth that price point. Because it is considered a custom jersey with Drake Mayes name, its non refundable and cannot be exchanged. I couldn't even speak to a live agent. If they had other Drake Maye jerseys available for sale for Christmas, I would not had to order a custom made jersey. Very disappointing and not customer service friendly. Very unsatisfactory and subpar customer service. I would even say non existent customer service. Not what I would expect from a US based company. This is exactly how companies lose their customer base! read more

Ordered personalized socks for a Christmas gift on December 9th from the Baltimore Ravens Store. On the 10th they created the shipping label but the package didn't ship until the 20th or 21st (tracking said it arrived at the same Orlando, Fl facility two days in a row). I had chatted with their CS agents prior to the item actually shipping because it sat in their facility for over 10 days, even though their customer service agents kept trying to tell me that it was shipped and on the way. I finally got an agent to admit that it wasn't shipped and that once I got it I could return them postage paid and get a refund. I finally got the socks on December 24th and when I tried to get the label to return them I was told it had to go through a supervisor who later denied the return. I was told I could return the socks but they would be discarded or donated and I wouldn't recieve a refund. This company lies and has absolutely zero customer service. It's not the first issue that I've had with a pro sports team store since Fanatics took over. I've had wrong sized clothes sent, clothes where the sizing is way off, usually on the smaller side. I definitely won't be doing business with this trash company again. Be aware of how they conduct business if you decide to buy from them. read more

Fanatics Com - Toulon, 83

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I will never order from FANATICS again. The hoodies are beautiful and nice quality but after I placed my order I was barraged with 10 to 12 emails a day from FANATICS. I bought 3 hoodies and am now trying to return just one of them for size. Nothing wrong with it. But dealing with customer service to try to do a return is extremely slow and they make you do all the work for them through chat. There's no phone number and their website shows no history of my order even when I entered the order number. Nice merchanise but definitely not worth the hassle! And they charge you $10 to return something even though this is not stated anywhere. read more

The had a 60% off under the name ELF. I made on purchase and was able to enter ELF. Soon thereafter I wanted to by something else. The transaction closed before I could go to the screen to enter ELF this time. I have tried to contact them. Not a human to be found. AI customer service is abysmal. I am not shopping here again. read more

I regret not reading reviews. I regret placing an order with this company. No customer service that is helpful. Wasted my money buying a Christmas present and paid for 2-3 day shipping. They wont let me cancel order. And order wont come until January after it was supposed to come December 16th. Do not waste money here read more

Customer service is non existent. Their products are poorly made and fall apart. Seams come undone after one use. Quality of the material is sub par at best .... If you want cheap crap continue to buy from this place. You're better off purchasing from reputable sources and get quality products. shirts are so thin they are practically see through... never again. Stay away if you want to get value for your purchase!!! read more

absolutely the worst company I have dealt with. Customer service is non-existant. pulled a bait and switch on an order placed for Christmas 2025. when placing the order delivery was 7 days and arriving before Christmas. after order was placed new delivery date was 1/6/2026. Order was placed on 12/13. I was told by computer/automated customer service once order was processing it cannot be cancelled. on 12/18 order is still processing. Use at your own risk. They suck read more

Why do you need to email about the results of games right after it happens? Some people are not watching live. I will never buy any of your terrible stuff every again and I hope this company goes bankrupt. Gross ads all over the website and nothing about contacting a real person. Consumerist America at it's absolute worst. read more

I ordered 3 quarter zips for my husband's birthday on Dec. 10th. I paid for 2 day expedited shipping. I expected the order to arrive at the latest on the 13th. It took days for it to process. I chatted with a live agent and they told me the 2 day shipping is AFTER they process the order. The date of arrival was supposed to be the 17th. Now, it's saying it will not be delivered until the 19th. They refuse to refund the expedited shipping cost as it has already shipped. Do NOT pay for expedited shipping as this company apparently does NOT know what expedited means. I will definitely NOT be ordering from Fanatics again. read more

I purchased, what I thought would be a high quality tee shirt soon after the Super Bowl from, what I thought was the NFL Pro Shop, not Fanatics. Well, the shirt from FANATICS came today and, while the design and colors were fine, the quality and weight of the tee shirt was CRAP. For $45 I was expected much more. I'll be lucky to get a year out of this piece of garbage. My advice is to make damn sure that what you're buying is NOT from these guys. I feel foolish and completely ripped off. Never again. read more

avoidfanatics.com like the plague! Once they get your email, they will not stop sending you advertisements. I clicked unsubscribe and now I get two emails a day. This is not a trustworthy company be warned!!! read more

My disabled sister wanted a grateful ducks hoodie for her birthday. I woke up early to get the drop and after showing her what I got her for her birthday, because it was a preorder, a completely different item arrived in the mail. Fanatics can not give me the item I ordered because their employees steal the orders that are now selling for $400-500, resell themselves for profit, and leave customers with items that are wrong size/wrong product? How can you do that to someone with disabilities that can't understand that? Very sad/fraudulent company read more

I placed an order the 3rd week of October 2025. It was supposed to be delivered today November 21st and I was informed it was delayed so I contacted their Customer Service to find out why. That is when I was made aware by live agent Mikay that "The reason for the extended timeline is that your item is a special event product, which requires additional processing time. For these items, the warehouse first collects a certain number of orders before beginning production. Once the merchandise is prepared, all orders are shipped on the same date". Additionally, they will not offer a refund or cancel my order. The lack of communication when the initial order was placed here feels like fraud and I would warn all others to stay away from Fanatics! read more

DON'T DO IT... DON'T WASTE YOUR MONEY! I ordered an item that they said would ship within 24 to 48 hours. Three weeks later it still hasn't shipped and no one can tell me when it will. They won't cancel my order to refund me either. It would appear as though I just got scammed out of $84.99. Bad business read more

This company is TERRIBLE! The quality of the products, such as hats are cheaply made. Like 3rd rate quality. If I were to by a name brand from this company, I'm confident it is a knock off. Just Terrible!! read more

Very poor experience via Best Buy marketplace. Would not recommend. Item was of poor quality. Photos on website were not representative of the product delivered. Refund process is nightmarish. read more

Zero stars if I could give that. Worst company I have ever ordered from. Do not buy from fanatics. I ordered sweatshirts, no personalized anything on December 11th. It is now Jan 5th and I am still waiting on my item. Prior to my order, it show 3 to 7 days shipping. After the purchase an email said a month to deliver. I called and asked if it was shipping internationally because I am in the Eastern US. They said no. I asked to cancel as it was needed for Christmas. The first rep said okay its canceled and you will get a refund. It never came. I called again to be told it cant be canceled and I will just have to wait and return it if I don't want it. Also pay for return shipping. Don't let them draw you in. This company is terrible. I will never order anything from them again. read more

This is a horrible business. Agree with other reviews that their return policy is horrible. I was forced to pay $9.99 to return a product I did not want because it didn't fit. The "free" option was to get a gift card to Fanatics.com. NO THANKS because I will never be buying from there again. I am looking into filing a BBB complaint. read more

Avoid if at all possible. They hit hard on shipping but you don't know until it is too late to cancel.

Terrible customer service!!! Do not purchase from them. They not only sent the incorrect item 2x, they expect me to repackage the incorrect items and waste my time taking these to be shipped back. THEIR mistake not once but twice. REFUSED to issue QR code to even try to make the return easier. Total incompetency!!! read more

bought shir though Walmart. tried to start a return. Walmart said fanatics would contact me in 48 hours. never did. tried several times. this company is a joke. stay away from Walmart should drop them read more

I ordered a polo style shirt for $17.99. I never received it. For some reason I don't know why it got returned to the shipper. Then they gave me a refund for $7.33. What kind of thieves are these people? I never even saw this item and they couldn't even give me a full refund? I also ordered a T-shirt and it came with a hole in the front. Package sealed and wrapped in plastic. Do not order from Fanatics. This store is garbage. Total thieves and damaged products. read more

bad business, they will never refund your entire purchase. i paid 44.14 for hat. i only got refunded 28.16. awful online business !!!!! read more

absolute horrible company!!!! they will scam you and send you the wrong item and there is no one to be able to call or email

What a disaster. I ordered a woman's shirt that I needed badly for an event on a Sunday. The scheduled delivery date when I ordered it was the Thursday before the event. I thought this would be good since I would have two extra days in case their was a delivery delay. According to their tracking information, the shirt was not even shipped by the Thursday and it did not arrive until the Tuesday after my Sunday event. It gets worse. I ordered a size small shirt. They shipped a size large shirt. They did have the right color, but apparently that is all the quality control they can manage. Do not be duped by this incompetent band of lovers. Beware and avoid. read more

These people are idiots. For real. You have to know what you are doing to be this stupid. I order a shirt. They send me one that has been pressed into their shipping bag, causing it to be ripped at the bottom. They tell me to send it back for replacement. A week later, they email me and cancel my order saying the shirt is out of stock. No apology, no explanation, nothing. Then 3 supervisors tell me they actually do have one available. 3 different times they cancel my order again automatically. After 3 months, they receive another shipment, don't follow through on anything they've promised me, and their support refuses to honor their coupon for all this and lies and tells me she can't let me speak to a supervisor. After being rude enough that the customer service let's me speak to a supervisor, because the only way to get them to do anything is to literally yell, while they tell you to stop, but actually do what you asked finally. Ridiculously stupid. And after all that, they send me a shirt with the exact same rip in it. Either you ruined all your shirts the same way or you intentionally did all of this and sent me back the same one you had ruined. Fuck you. Your company is the worst and you deserve to go under completely. There are independent people who sell merchandise. Fanatics is too stupid to do it well despite having billions of dollars and all the licenses that nobody else has. Incredible how incompetent this company is. read more

Package was attempted delivery but I was home. They sent a bogus text and I thought it was a scam. Ok they texted and called the next day and asked for a gate code so why they couldn't do the same for yesterday. Now I don't when I am going to get my package. I tried to get a refund but the lady will not do it. Not satisfied at all then they are foreign people. read more