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    Fargo Aquariums

    5.0 (1 review)
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    7 years ago

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    PetSmart

    PetSmart

    2.8
    (17 reviews)

    Sorry but I found out why I quite getting grooming done here. I called and they said I could fax my…read moredog records. So when I showed up for the appointment the girls in the back said they don't have a fax and they don't do that. So I proceeded to tell them someone I spoke to said I could. They said the store doesn't have a fax machine and I had 15 minutes to produce the records or cancel. So I canceled because she was very rude about it. So I went upfront ask the manager cause there was no General Manager at 3pm and he proceeded to tell me he was a supervisor and that he was 3 levels below that and he did make policy and to complain online. So here the nugget of the story that actually have their grooming cards in the grooming area with name number address and fax number on it. I also have 5 dogs and was trying to give them a second chance but ok I'm done

    I am extremely disappointed in Petsmart's new policy, and especially their Groomiing Lead Callie in…read moreFargo, ND. They have been doing my 15 year old dog's nail grind for well over a decade. We went today for his "pawdicure," and they informed me that because he has a heart murmur, they will no longer groom him. Odd, considering he has had the same condition since his first visit in 2009. To add insult to injury, the supervisor on shift, Callie, was about the least empathetic person they could have chosen to deliver bad news. Keep in mind I did not raise my voice. I used no profanity. I did not discuss it in front of other customers. Regardless, she advised me of the new policy in such a robotic and uncaring way, even after me discussing the impact on his qualty of life. I can not imagine how she must treat the pets that she grooms. I offered to sign a waiver absolving them of any responsibility, but they refused. Needless to say, I will no longer spend my money here and will go to great lengths to dissuade others from doing so.

    Red River Animal Emergency Hospital & Referral Center

    Red River Animal Emergency Hospital & Referral Center

    2.8
    (85 reviews)

    I understand how expensive and emotional it is to take a sick fur family member to an emergency…read morevet. We had to do this with our cat, Luna. I also understand triage in any emergency-vet emergency hospital or human ER. It's so hard to wait. That said, here were the things we were grateful for and knew they did a good job; reminded us it is triage. Listened intently and asked questions. Answered questions we had. Gave us an estimate and explanation of tests, scans, bloodwork, etc., and would let us know when we were nearing the top of that estimate so there were no surprises and always our choice on what to do next. Two different veterinarians worked on Luna's case. I would receive calls from them regarding their latest findings. I want to thank them. But I also especially want to thank the techs who also helped keep her as comfortable as hissy and miserable feeling cat could possibly be made. At the end of this mysterious battle of not knowing what on earth made her so sick, and ruling out every possible thing we could, we all did our best and worked together. And she made it through- which of course was our concern. Yep, we brought her there two times within the week. Yes, she had to wait one of those times to be seen by a veterinarian because other more emergent cases came in. It was hard knowing that because she's ours. But they kept monitoring her even during that time. The only small gripe I had was one older woman at the front who seemed impatient and kind of cold. But I ignored that as I figured she could have had a rough day. However, I hope she realizes the impact that can have on others, bad day or not- because our bad day is taking our pets in and being scared out of our minds we will lose them. Take a breath on a break and realize the positive impact she could make. Thanks for saving Luna. Thanks for the compassion-even though you see so many people's fur family members-you still understood each one is important to each family. It meant a lot. Keep doing that.

    Faster service, our dog was seen over the weekend end and service was horrible. 17 hours she sat…read morein a kennel waiting to be seen We ended up taking dog home with out service and then when we got their at 1st told them we were picking her up they said ok we will get her 20 minutes later they come to say they are preparing her for evaluation Wow

    Fargo Aquariums - aquariumservices - Updated June 2026

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