Jasmine and KC are awesome sales. I can't believe all the time KC spent with us helping us look and test drive cars and answered every question. Jasmine is a real pleasure to work with as well and is also always available to help with customer questions. read more

Made an appointment for diagnosis of several issues. Spent 10 min on the phone with a lady who was very friendly and professional giving her extensive details and descriptions of my issues, which I could hear her typing in. Called and left a message several days before to double check my appointment time. No call back. Called again twice, early and late in the day, the day before and left two more messages asking about my appointment time. No response. Decided to just get there first thing to make sure I wasn't late. Got there and the service guy didn't seem too enthused about helping me. Then he says there was no record of my appointment, nor was there any record of the extensive descriptions to the multiple issues that the lady put into the system. He's like "so what's goin on with it?" I just said they didn't seem very professional and got my keys and left. Got up early and drove an hour for nothing. Prob a good thing because I had brought it in 3 yrs before when it was under warranty for the air recirculation not working and they said it was working fine. After leaving I checked it and it was still not working. Brutal. Thought maybe that since a big Denver dealer bought the dealership they would have a more professional operation with capable techs but apparently it's just a new name with the same people running it. Obviously would not recommend. read more

Stay away. I know they have new owners. Here is the problem. New owners bought this dealer. Yet they didn't clean house. So it's still horrible. The parts male is rude as well as a liar. The fast lane and tires guys same thing. I brought my vehicle in for a road force balance. I went in the back because I simply wanted to see a road force balance as I was paying for. Well I noticed that they were not doing a road force balance. So as anyone would I spoke up. I simply said hey your just doing a normal balance I need a road force balance. That is we're the problem began. No one new how to do it. The fast lane service advisor saw the mess and then asked me to go wait in the waiting area and I simply said I just want to see how a road force balance is done. Well they ended up finding a mechanic who new just enough to sort of figure it out. However it was getting close to 5pm so all I heard was this guy complaining and throwing my tire around. So I even helped roll a couple tires over to him to help speed up the process. Well he just kept throwing a fit like a 6 year old saying come 5pm I'm leaving if this is done or not. I looked at the tire service advisor and said I called you and asked if you could get this done and you said come right in. I was 3 miles away. He didn't like the fact that I saw what was happening. Also me voicing my concern politely about the road force being balanced correctly. It was a total mess. Not once did I talk down to anyone. I voiced my concern is this being done correctly because if I hadn't asked to watch them road force balance a tire I would have gotten a normal balance. Luckily they let me back there and I spoke up and the person using the tire balancer said I have no idea how to do this. I was polite. The workers there were the ones that were not nice. Rude. Then when they got caught that's when it all turned. When I paid I simply said that was a mess. That's it. On top of it they were suppose to top the fluid off on my vehicle. Well it was 5pm so they just set the jug in my vehicle. So I sat in my vehicle and was responding to a business email and a police officer. Shows up and says the owner drove by and saw you parked here and wanted to know what you were doing. I said I'm responding to a email before I drive away. I said I'll be happy to finish my business email why I drive down the road. Officer said no your okay the owner just wanted to know why you were parked with your parking lights on. Well I was sending a email. He left and the couple minutes later I left. Couple days later I went in to check on some parts I ordered. The male in the parts department decided to be little me and tell me I can't treat there employees the way I did as I was shocked and I asked him how did I treat your employees. He couldn't give me a answer instead IN FRONT OF OTHER CUSTOMERS HE DECIDED TO TREAT ME LIKE A PIECE OF TRASH. Well mind you since I spoke up and voiced a concern about something not being done correctly they decided to all say I was the issue not them. I was disrespectful. So who gets treated like crap in front of customers well the customer. Does any employee get in trouble no. They blame the customer and since they were at fault we better make sure it falls on the customer so the new owner doesn't clean house. As the new owner should have cleaned house and this is the perfect reason. DO NOT ORDER PARTS FROM THE PARTS DEPARTMENT. DO NOT LET THEM TOUCH YOUR VEHICLE. Also I want to add that they have burned so many other bridges in the community. Local body shops will not do business there and specifically the male in parts. The parts guy for the mechanics who use to be a service advisor he is awesome. However he doesn't deal with customers. I spoke with him at length when this was happening and he even shook his head and said sorry Man. Anyways local body shops will not due business there I know this as a fact. I know 3 other repair shops in town that refuse to do business there specifically that parts person. Has zero to do with who owns it. The problem was there before the new owners. The new owners came in and decided that all the current employees were perfect and the customer is wrong. Well I know a lot of businesses in town and they refuse to source parts there. They call the springs or Lakewood. I called and tried to get a resolution to this issue and basically since the parts guy and service advisor and mechanic who was leaving at 5 if they were balanced or not all all had the same story is very very very odd. It doesn't take a rocket scientist to figure out that they were simply protecting there asses because they new what a mess it was. read more