In my auto insurance shopping I was seeking insurance that would be affordable and local. My…read moredaughter suggested that I go to L.A. insurance, although my past experience had been online and I was use to that. So, decided to take my daughter's advice. Little did I know the wonderful experience I would get. Not to say that all the other insurance agencies were not the best but I found in L. A. insurance reassuring a since of pleasantness, confidence in what i was purchasing and a price that would fit my budget. not only that but a very pleasant, polite and the perfect gentleman. He was patient and very kind. I called him several times regarding a policy for my vehicle and not one time was he impatient with me or rude. This gentlemen I'm talking about is Mr. Marvin wonderful representative for L.A insurance, thank you for this experience.

Thieving agents. I…read moreadvise absolutely everyone who comes in to pay CASH to check your receipts and that what you're paying for is actually what is on the receipts!! I went in on 6/13/2023 at 6- 6:15pm to insure my vehicle for the first time. The only gentleman in the office was Marvin Schindler and he was dealing with a client when I walked in. I waited patiently for my turn and once those clients left, it was Marvin, my sister and I left in the office with him. He seemed professionally and friendly throughout the process up until we got to time of down payment! He asked how I was paying and when I said CASH, he must've gotten the idea that he'd be able to pull one on me. He quoted me $357.99. I asked him to repeat that number. He acted as if he didn't hear me. I asked him to repeat it once again and he once again said $357.99. It was off because all of the paper work I was signing was for $257.99!!! I suspiciously paid him $400 and received my change for the payment of $357.99. Once he gave me all my paperwork, everything seemed to say $257.99. I walked out only to walk back in about 10 min later and ask him for a receipt because something WAS NOT RIGHT. He asked what it was I wanted and I told him I needed a receipt for my down payment because I don't believe I received one. He said "I'll make you one right now." And that was a RED FLAG. I didn't need him to generate a manual receipt off the computer for me and that's exactly what he did. I told Marvin I needed a receipt with a breakdown as to where all my $357.99 went to and how it's split into the policy. He claimed the computer wasn't working and wasn't letting him print my receipt. He signed the manual receipt he created and tried to get me to sign it too. That's when I revealed to him that I also worked in the insurance and financial business before moving to Michigan and I needed what I was asking for. Suddenly, MARVIN PULLS OUT A $100 out of his desk and slides it over with the words, "WE'RE SQUARED, RIGHT? WE'RE SQUARED?" Excuse me!? Are we squared!? First of all, what professional uses that language with clients?? Secondly, when I asked if there was a receipt for this "refund" he was giving me and he said THE ONES I ALREADY HAVE OF $257.99 WERE MY RECEIPTS! Marvin Schindler tried to rob me and almost got away with it. I can only imagine how many others he's done it too and again, if you're paying cash, make sure the numbers match.

This branch is always helpful and friendly! When I needed a new business account the process was…read moresmooth. The tellers are always knowledgeable and fast.