DO NOT GO HERE! Let me tell you why…read more... Had an accident in 2017. The other person owed us money from that. Not $10,$20... a large amount of money. Tammy was the agent assigned to our case. We didn't know the nightmare that was to unfold. A after keeping in communication, filing the paperwork, and doing everything on our end, it was then up to Tammy to wrap everything up and then get us our money. A few months passed by, she gave a few excuses to why we haven't received it. No big deal, I wasn't sure of the process and how long it took. We were very understanding and patient. That was until a year or so passed. A year or so after the accident, Tammy then told us she lost the paperwork. "I don't have enough help" was her excuse this time. Which is also understandable, but NOT the customers problem. Her losing the paperwork showed the true nature of this agency. Unprofessional, and hard to work with. Rolling into 2021, the money is no where to be found. All communication has ended. She says she has new help, but we've heard that for years. Try harder, Lake-Shore Insurance Agency. For the people of Berrien County, stay far away from this place. Unless you want years of trouble.

From the owner: Lake-Shores Insurance Agencyread more

Phone number provided is disconnected. That's good for you, the customer service is horrible in the…read moreoffice. The agents are approachable, but the office is toxic. You have been warned!