I won't deal with any other independent insurance agency. Family owned and operated, their…read morecustomer service and personnel are simply the best I've worked with. Strongly recommend!

Huge thanks to Dainalee at Hillcrest Insurance Agency! You…read moredid an amazing job securing a policy with a quick turnaround. Your coordination with the lender and client was seamless and truly appreciated!

I did business with this company for years without much issue. A Friend expressed having unpleasant…read moreexperience with them but I just assumed it was a fluke. When it came time to renew my policy this latest time instead of things going smoothly I was given the run-around. Some things were said that really made me question the situation. Realized that things had been a bit off for a while and a few policy details had been changed without my input, while some changes I had requested weren't being applied. Took my business elsewhere and now have much better coverage for a lower price.

Called and left a message to the receptionist to have an agent reach out when they had time and…read morenever got a returned call. There needs to be more agents serving the villages area in my opinion- I called another agent close by, they had the time to put a package together for me.

So far is good I'm happy , very good customer service too…read more I can't say nothing more, because only have two months. Thanks so much. . .

I had a horrible experience with Amber Word, State Farm! I called on 2-24 at 9:14am and was lied to…read moreby an agent about coverage for my condo which ended up costing me thousands of dollars, i have been a customer for over 3 years and depended on them for knowledge and truthful information which they neglected to do! I reached out to Amber Word and she lied to me and said there was no record of my call that anyone from her office talked to me and I sent her a screenshot and let her know I have blink cameras as well since I was talking on speakerphone. The same thing happened to my neighbor. She was lied to about coverage as well months before me and the Mount Dora State Farm is aware of Amber Word's State Farm misinforming people about coverage. When I told Amber Word what happened a couple weeks ago she said she would investigate and call me back, which she neglected to do! I had to call and follow up with her and again she lied and said there was no evidence that anyone from her office talked to me and then I emailed her a screenshot and she ignored that. She also stated that everyone has to input information in the computer when they talk to people, and she said they have no record of that which she's either lying to me or her agent didn't do what she was supposed to do. Amber also said that it was a quick phone call and it was a nine minute conversation so that's a lie as well. I let her know she looked at my policy and my address and she still gave me incorrect information that cost me thousands of dollars! I just want to let people know about my experience since I ended up repiping my entire house because her agent said they couldn't write a condo policy for my new buyer, which was a lie. I thought after three years of being a client with them they would be honest this has been catastrophic and cost me $$$ because of their incompetence! I needed assistance and they failed me! It's essential that agents provide accurate and honest information to their clients. I hope they take this feedback seriously to improve future interactions. The lack of integrity is concerning and I will be filing complaints with multiple agencies.

Tina was the only 1 of the 6 agents that I contacted that wanted to help me get started with a new…read morepolicy. She took the time and effort to grab me an AMAZING price (she beat my renewal with Progressive by $1,200)! She went above and beyond to help me when I was cutting my cancellation really close. I can't recommend her enough!

Brianna was extremely professional on helping us get new homeowners and flood insurance policies…read more Very prompt to any and all question that we had. Thank You!

Anyone have any issues with Nathan Thomas State Farm Insurance, Wildwood, FL? Been a customer for…read more10 plus years. I cancelled a vehicle from my insurance policy on 2-06-25 with employee Jazmine (daughter got married) and they are still charging me? Called on 02-27-25 spoke with Jazmine again to let her know the car is still not removed AND I took my other vehicles to Progressive Direct because of this situation (Saved 200 bucks too). So now I had all 3 of them cancelled. Well today I noticed they still charged my card on 03-01-25 for the first cancelled car! Had to call again, spoke with Jazmine and had to ask for a higher up and supervisor was no help. Supervisor also verified that they have no way to keep track if the insurance is actually cancelled. What kind of professionals are working there? I do not recommend State Farm.

I moved out of state and was having problems getting my new drivers license…read more. I told the issue with Ashley Marsh at Chris Semans. She helped me get the problem with the Florida DMV solved so I could get my license renewed. I would like to thank Ashley for going above and beyond helping me. Tom

Spoke with ashley regarding a new policy for my new vehicle. She was delightful and very…read moreprofessional. Handled my transaction quickly and with a friendly helpful demeanor

The owner Bill is good at shopping Insurance Companies to get you the best price. Enjoy working…read morewith him. Thanks for all that you do!

We had our taxes done here in January. Ken was fast, accurate and professional…read more We would highly recommend Florida Tax Prep.