I did business with this company for years without much issue. A Friend expressed having unpleasant…read moreexperience with them but I just assumed it was a fluke. When it came time to renew my policy this latest time instead of things going smoothly I was given the run-around. Some things were said that really made me question the situation. Realized that things had been a bit off for a while and a few policy details had been changed without my input, while some changes I had requested weren't being applied. Took my business elsewhere and now have much better coverage for a lower price.

Called and left a message to the receptionist to have an agent reach out when they had time and…read morenever got a returned call. There needs to be more agents serving the villages area in my opinion- I called another agent close by, they had the time to put a package together for me.

Rachel with Mr. Glass's office quoted me at $89 for comprehensive coverage. I was paying just shy…read moreof $204 with the goofy lizard. Very nice and personable. Would recommend!

Worst customer service ever. They are rude and disrespectful. I've been a customer there for 35…read moreyears. Business, Homes and Autos. I have canceled all my policies. Not sure if Harry is still alive but I cant believe he would allow this to continue.

This insurance agency has always been very knowledgeable and accommodating. It is nice to call and…read morealways get a live person to help and answer my questions. I have had my business policy with them for years. Never let down by the great customer service!

I am on Oxygen and spoke with Sonja about golf cart insurance, she ask if I could come back around…read more1:00 she was going to lunch. I explained being on Oxygen is wearing and would appreciate being taken care of now. She continued to speak extremely loud, I said I am not hard of hearing. She huffily said I talk out. She took my information and said I needed to come back on Monday after the storm was over as the insurance copy was not issuing insurance until after the storm was over. I called another insurance agency and was insured within twenty minutes.

I recently worked with Vinnie to switch all of my policies from Farmers. He helped me find…read morereasonable policies for all my needs with various companies. He was very easy to work with and handled everything vey promptly.

I won't deal with any other independent insurance agency. Family owned and operated, their…read morecustomer service and personnel are simply the best I've worked with. Strongly recommend!

Huge thanks to Dainalee at Hillcrest Insurance Agency! You…read moredid an amazing job securing a policy with a quick turnaround. Your coordination with the lender and client was seamless and truly appreciated!

Christine and her team were amazing! Professional, responsive, and incredibly helpful. Their…read moreguidance was clear, their quotes very competitive, and their customer service outstanding. The support we received from this company was truly top‑tier. Highly recommend!

I used Pruett Williams for homeowners insurance last year when I bought my house. They went through…read moreSecurity First for my insurance, Security First canceled my insurance & sent me a refund check for my policy because of something my "agent" did not turn into them. I took the refund check up to Pruett Williams & was assured the problem would be taken care of & my insurance reinstated. Fast forward a year later I haven't gotten a renewal notice & come to find out I haven't had any homeowners insurance for the past 9 months & Security First has been "holding" my refund check. So they find me new insurance with Tower Hill which I pay in full a few weeks later I get a bill from Tower Hill saying I owe more money so I call Pruett William on 3/18/15 @ 8:36am an leave a message on voicemail a week goes by & NO ONE returns my call so I call again on 3/25 12:21pm & leave another message. I finally get a call back at 2:09pm, told they will find out why my premium increased & call me back. I don't get a return call which I missed, until the next day 3/26pm @ 4:36pm. With another message telling me it will be taken care of, so I call them back on 3/27 @ 8:27am & leave ANOTHER message & NO ONE BOTHERS TO RETURN MY CALL. HORRIBLE CUSTOMER SERVICE I AM NOW IN THE PROCESS OF LOOKING FOR A NEW AGENT.

It was our fortune to have Karen Lewis as our State Farm Agent. She was professional, courteous,…read moreand a pleasure to work with. I had a list of questions which she answered thoroughly. I left satisfied in the knowledge that I picked the right agency and had the right agent.

We received great service from this insurance agency. Our agent, Dana, was very knowledgeable about…read morethe policies we were interested in, got us a great rate on premiums, and just overall made the process very easy.