I've been a USAA member for over 20 years, and while I don't think the experience is quite what it…read moreused to be, I've stayed because of the convenience and the history I've built with them. One thing USAA does well is ATM access. There are plenty of ATMs available, making it easy to handle everyday banking. Physical branches, however, are much harder to come by, so I consider myself fortunate to have one nearby when I need in-person assistance. Don't let the long lines discourage you. Every time I've visited, the lobby has looked busy, but the tellers work efficiently and keep things moving. What appears to be a long wait usually goes by much faster than expected. While I wish some aspects of the overall banking experience had remained as strong as they were years ago, I still appreciate the professionalism of the branch staff and the convenience they provide when I need face-to-face service. If you're visiting a branch, expect a crowd--but also expect a team that knows how to keep the line moving. Still have a 5 star rating for branch location but company would get a 3.

45 year USAA member here, I just left USAA - AVOID. USAA placed a security freeze on my accounts…read morefor no reason, I was unable to access my checking accounts or do any Insurance business - AVOID these INCOMPETENTS.

As a medical provider I have had the misfortunate of having to contact USAA to verify medical…read moreeligibility for patients. Al### or Al#### answered the phone. She always has a really bad attitude and is appallingly rude, abrupt and disrespectful-- no class at all. She not only failed to enunciate (which Americans often fail to do compared to educated English speakers around the world) basic words, she got snarky and atrociously disrespectful, curt, abrasive and cold when I requested an insurance benefits verification; I heard her say "can" instead of "can't" do eligibility requests on the phone. That USAA has such poor quality control and low professional standards is truly shocking. I dread having to call USAA health insurance when I go to work. The standards in this country are getting worse with each passing decade.

Dear USAA, My name is Corporal Heather Souza-Rodriguez, and…read moreI am writing this letter on behalf of Laverne Rembert and myself regarding our homeowner's insurance claim. As a disabled veteran who has proudly served in the United States Marine Corps and Army, completing two tours of duty for this nation, I never imagined that I would have to fight for fairness from my own insurance provider. I reside at 31852 Middlebrook Lane in Menifee, California, along with Laverne Rembert, my son, Johnathon Rodriguez, my cousin, Alicia McCauley and our beloved bulldogs. It was devastating to receive USAA's denial of coverage for our claim, and I am reaching out to provide additional information that I hope will lead to a just resolution. Background of the Incident: In September of 2024, our home was significantly impacted by three devastating wildfires in the region: the Airport Fire, the Line Fire, and the Bridge Fire. Each of these fires burned tens of thousands of acres, destroyed homes, and significantly degraded air quality. Although our home was not directly consumed by flames, we were caught in the midst of these disasters, experiencing overwhelming levels of smoke and ash intrusion. Airport Fire: Starting on September 9, 2024, in Trabuco Canyon, Orange County, the Airport Fire rapidly expanded into Riverside County, aƯecting areas of Menifee. The fire scorched approximately 23,526 acres, destroyed 160 structures, and damaged 34 others. Evacuation orders were issued for communities in both Orange and Riverside counties. The blaze was fully contained by October 5, 2024. Line Fire: Ignited on September 5, 2024, near Highland in San Bernardino County, the Line Fire burned about 43,978 acres. While primarily aƯecting San Bernardino County, its proximity posed potential threats to neighboring regions, including parts of Riverside County. The fire was fully contained by December 23, 2024. Bridge Fire: Beginning on September 8, 2024, in the Angeles National Forest, the Bridge Fire aƯected both Los Angeles and San Bernardino counties, burning approximately 56,030 acres. The fire's extensive reach influenced air quality and resources in the broader Southern California area. Full containment was achieved by November 26, 2024. When I returned home in early September, I was met with a surreal and heartbreaking scene. Ash was visibly falling from the sky, covering my vehicle, the exterior of my home, and the surrounding streets. The air was so thick with smoke that it was hazardous to breathe, causing severe eye and throat irritation, nausea, dizziness, and headaches. Masks were an absolute necessity just to step outside. I have included a video that clearly shows the extent of the ash fall at our location. Upon entering my home, I was immediately struck by the pungent, overwhelming smell of smoke. Despite my best eƯorts to keep windows closed, smoke and ash infiltrated through ventilation, bathroom windows, the chimney and other unknown areas. Ash settled on surfaces throughout my home, contaminating carpets, furniture, and HVAC systems. This was not just a nuisance; it was a serious intrusion that left my family in a hazardous living environment. Claim Filing and USAA's Response: I promptly filed a claim for smoke and ash damage with USAA on September 8, 2024. I provided all requested information and documentation, expecting a timely and thorough inspection. However, USAA did not send an adjuster to assess my home immediately after the loss, despite my compliance with all policy requirements. I made my home fully available for an inspection and welcomed any evaluation to determine the extent of the damage. The first inspection conducted by USAA was on September 28, 2024, when HVACi was sent to assess the HVAC system. The results of their inspection showed significant impact from the smoke and ash, yet despite this, USAA denied my claim. Additionally, despite confirmation from USAA's vendor indicating that there was damage caused by the fires in the area, no payment was issued by USAA, and no inspection from an adjuster was scheduled. The findings from the HVACi report were as follows: Delay in Claims Handling: 9/9/2024 - Claim reported 9/12/2024 - Desk adjuster assigned - urged to close out claim without investigation 9/14/2024 -EMT HVAC was called out by insured and inspected and created a report 9/16/2024 - EMT-HVAC report uploaded to USAA along with photos to support damages 9/16/2024 - Photos uploaded to USAA of Soot and Ash in interior and exterior of home 9/17/2024-Cleaning/remediation Estimate submitted for review 9/27/2024-Second Cleaning/remediation Estimate submitted for review 9/27/2024 - USAA called to set up inspection with USAA vendor HVACi 9/28/2024 - HVACi inspected property (I accommodated a next day inspection) 9/30/2024 - HVACi report submitted to USAA - this report supported the findings as EMT- HVAC and damage to the property caused by smoke and ash. It should be noted that these damages were confirmed

This is on campus at work-USAA. The staff in this cafe is what makes it special. Add to it the…read moreamazing perk work offers for eating healthy this place often keeps be fulfilled and happy to stay on campus. My favorite go to foods/deals are the chicken Mediterranean, sushi and tortilla soup.

Horrible, horrible, horrible customer service. The absolute worst of ANY company I've ever had to…read moredeal with. You cannot talk to anybody because nobody is ever available. You have to leave a lengthy recorded message with all the claim and contact info and then it takes days to actually have a rep contact you back. Meanwhile, you're in limbo. I changed my insurance company just because of this. You're already frustrated because you were in a crash and then you have to deal with this BS? Nope, not me!!!!

I've been with USAA for over 17 years with a completely clean driving record -- no accidents, no…read moretickets. As a veteran, I trusted them because they market themselves as a company that supports military members and veterans. Recently my premiums were increased significantly, and I decided to shop around. I was shocked to find that GEICO quoted me over $700 less for the same 6-month coverage period. For a company that claims to serve the military community, charging veterans substantially more than competitors is extremely disappointing. Loyalty clearly doesn't matter. It's unfortunate that after nearly two decades of business and a spotless record, I had to look elsewhere to get a fair rate. I never realized how uncompetitive their pricing had become until I compared it directly. Very disappointing experience.

My husband, Luis Segura, and I had a great experience at Toyota of Boerne. Dom and the team were…read moreprofessional, knowledgeable, and made the entire process easy and stress-free. He was honest, communicated well, and truly cared about providing an excellent customer experience. This is our fifth vehicle from Toyota of Boerne, and they have never disappointed us. We appreciate the outstanding customer service and would highly recommend Dom and the entire team. Thank you for another great experience! We will definitely send others your way!

Stay away! They are the masters of bait/switch. First vehicle that my husband helped my son…read morepurchase from T of B was a Nissan. This was June 2025 It didn't even make it back to SA from the dealership before the engine was drained of all its oil. Total trash. It didn't make it 20 miles. So we had to have it towed back to Boerne. Then began the. "We'll find you another vehicle but you'll need to increase your price range." So we pay more for a Kia Soul plus a $1,000 warranty. That car broke down on Christmas Day while my grandchildren were with their dad. Another Vaughn piece of crap. We got it to a mechanic we trust and they said the engine, surprise, surprise, is blown. Two cars in less than 6 months with blown engines. Really??? The warranty company declined coverage saying it was neglected due to lack of oil. Whose fault is that? My son had taken it back to Boerne and they claimed it was fine. My son knew better, but left with it. So I wrote a scathing review on here and they saw it. Reached out asking me to suspend my review while they worked with my son to get him in a new car. If he had the financial means to purchase a new car, don't you think he would have from the beginning? I wouldn't buy a used bicycle from these clowns. They need to be litigated against for fraudulent dealings. Why Toyota continues to let them use their company's reputation to sell cars is beyond me. I will not remove this review. The photos are from the first vehicle that didn't last 20 miles. Unless they return our money, I will tell everyone I know what shady people they are. Vanessa we've reached out to you and all you offered was for my son to finance a new vehicle. That is a CLASSIC bait and switch. Contacting you is not worth my time.

The representatives here are uniformly pleasant and do a decent job. Plenty of parking as well…read more Unfortunately, I've learned that if there's more than four people ahead of you, either break out a chess set or come back another time. They're incredibly slow at this location, possibly understaffed, and more than once I've had someone ahead of me give up and leave. (Maybe that's their key to keeping customer interactions to the minimum?)

I went in the branch to get two dollar bills and they don't have any!!!!! Every branch should…read morecarry them. That's my opinion what's yours ?

I have a few direct lines to cut out all the middle bs. Most of the time I've had a pleasant…read moreexperience. I did once get denied on a car loan and I've never missed a payment or been late on "ANY" loan I've had with this company. The thing they need to focus on is your payment history not debt to ratio. So if you have had 6 to 10 loans and have paid them all off completely with no late fees why would you not give that person a loan? That's my only complaint. But over all this company has been very good to me.

I have been a member for 42 years.. when I called in recently about some unexplained fees... I was…read moretalked to like I'm a moron. On two different occasions, I was charged fees that I should not have been charged. Then it was explained to me that they would remove the charges as a courtesy to me as if I did something wrong. I honestly think these people don't understand debits and credits. I have referred family members to this credit union. The service seems to have gotten worse over the years. Extremely frustrated today after spending 45 minutes of my lunch hour trying to explain their job to them. And this was my third phone call. I may be moving my account. Haven't decided yet. Definitely not happy.

Best price in comparison to three other local towing companies! Service was within 15 minutes and…read moresuper easy to pay online. Communication was clear and consistent. Ed, our driver, was friendly and professional and fast. I will use this company again if I should need help. Highly recommend

Terrible customer service! Fees change daily and you will wait longer than an hour to get your…read morevehicle after hours.