Heartland Credit Union: You can't reach a human without many wasted minutes with clueless Maya bot…read more It sent me to a human who couldn't answer my question and sent me back to the bot, whereupon I waited forever to get a human again who knew the answer. Fourty minutes waisted. If there were another credit union in Dodgeville, WI, I'd take my business there. I've been banking with Heartland CU for almost 40 years, but this is intolerable!!!

My mother has had a car loan with Heartland for almost four years, and has always been treated…read morewell. Now that mom is in a nursing home (she's almost 94), my sister and I are co-guardians, and I've been dealing with Heartland myself, and couldn't be happier with the cooperative, pleasant staff I've dealt with so far. Today I'm paying off her loan, and will always speak highly of Heartland if anyone needs a loan.

We have had both business and personal loans and accounts with WCCU since 2022 and have been very…read morepleased with their customer service. I love their "chat" option for getting help online--they answer within a minute. We have a number of business credit cards for employees and issues have been tracked down quickly. I am glad that they are through and professional in making sure I am authorized to use the accounts. They have also been very kind to our employees.

January 5 I just saw WCCU charged me for 1,128 $. I gave them a call and asked them for a reason…read more They said you didn't send us the documents about your insurance and we made a Insurance for your vehicle. But they never e mail, call or messaged me about that.That's happened when I all ready have insurance. Anyway I sent them my documents and they said that's not full coverage you have to make full one. I said all right and we made new one with banker and then she said you will have your refund in 2 days! I got my refund after 7 days but not fully just 708.83 $. And than I called them back and asked for total amount which is 1.128$. They said we charged you because your insurance wasn't full coverage. There's bank ; they never asked, e mailed, called or inform you and after 3 months they just charged you without your permission without saying anything! That's fraud, that's gotten gain's, that's is robbery and this is exactly injustice ..

I've been a customer of this bank for some time, and no wonder. This bank is a big deal! I know…read morealmost all the staff and never have to worry about being recognized when I walk through the door. The staff goes above and beyond, as exampled by this experience with Jordan, Assistant General Manager in La Crosse: I brought to Trevor, the initial associate I encountered, my check to cash, written to me on the account of another bank, representing the remaining balance on an automobile purchase; so, an amount that I was eager to obtain immediately. Trevor was truthful, informing that I could deposit the check with a one- or more-day hold, pending verification of funds: standard precautionary procedure. I've known Jordan since day one of my association with Citizens State Bank. Trevor took my check matter to Jordan, who elaborated on the reason for the hold: bad checks and overdrafts, me left holding the bank bag, all that sort of thing. In desperation (I know he felt it in me), I meekly suggested phoning the issuing bank to verify funds available with a simple phone call, which to my great relief he did for me! Having obtained that verification, he was able to authorize immediate release of the funds. I couldn't have asked for better nor more expeditious service, and doubtless could not at any other financial institution have received it. To say the least, I salute the attention that the staff in La Crosse has paid not only my feeble attempts at banking, but to me as a customer. Cash to coffee (perhaps someday I may be able to say 'dollars to donuts'?), this Citizens State Bank puts out the welcome mat for customer satisfaction.

The people are very nice and able to help with all concerns. Also can get a free iced coffee…read moreanytime. If thats not ur thing you can get coke or mountain dew with a limit of 2 per person. Make sure to get ur punch card punched so u get a free tumbler cup.

Community First is a delightful, well-run, local bank with accommodating and friendly staff. The…read morebuilding is beautiful, with lots of sunlight and a nice mural behind the desk. I used to bank with them for checking and savings and was completely satisfied with their performance. If only they had a branch in San Francisco (where I now live), I'd continue banking with them today.

From the owner: If our time is spent aiding our customers, then our time has been well spent.read more

I was trying to book a flight and the airlines put a hold on my card for $420. Through the…read moreexperience of trying to figure out if the charge went through or dropped off, I dealt with Jen, who worked with me for several days during my travels to check on my account with various charges, etc. She was extremely kind, supportive and personal. When I was driving through Spring Green the other day I was thinking I should have flowers delivered to her or that I should call her boss and tell them she should get a raise. The bank in general has been amazing to me. They know me by my voice when I call, and by my face when I drive through. The customer service for me has always been great, and they are always kind, helpful, respectful and professional.

They charge overdraft fee of $ 30 even though it was not end of day an my sister put money into my…read moreaccount in the morning/ early afternoon.

As a REALTOR my reputation is on the line every time I recommend a lender. Eric does a great job…read morefor my clients and the other staff there in the loan department go above and beyond to help.

I've been banking here since 1998. I moved to Canada in '02 and came back in '05 and although I…read morelived in another town, I went back to CBB because of their excellent customer service. Let me explain: one day I got there after they'd closed, but I didn't know it. I went to the door, saw the sign and walked back to my car. A manager came out of the door and asked if he could help me. I told him I thought they were closed. He said they were, but he was still there and was glad to help. He did. HOw often would that happen with any other bank? They know their customers and do all they can to help us. Five stars!