Trailwest Bank has a been a great bank for service. I don't go in often but when I do, they…read moreimmediately acknowledge me and help me with what is requested. I mainly have questions through email or their website which works best for me. They have great Chapstick (lip balm if that is trademarked) as well as pens when in their office. You get to keep the lip balm.

Used Trailwest bank through high school and some college. Only reason I left Trailwest was due to…read moreleaving for construction across the US. After joining some large banking companies, you quickly realize local is where it's at. Trailwest staff is polite, professional, and helpful in every aspect. I've been with Clearwater Credit Union (MFCU) for the past year and the hidden fees and mysterious charges are ridiculous. I'm not the only one who experiences this either. I am most definitely switching back to Trailwest!

What a joke. Only has one ATM in town. Then they decided to move to a part of town that is…read moreimpossible to navigate. Like how do I get to your fancy high rise branch?? Every road says I can only turn in the opposite direction of the bank unless I'm in a certain lane. ALSO, can you guys figure out how to make transfers?? Like if a transfer is set up to be made monthly on the 22nd can that money maybe be in my account ON THE 22ND??? AT THE VERY LATEST THE 23RD?? WTF!!! I would go check my online banking to see if it's a problem I can fix BUT THESE IDIOTS RESET MY PASSWORD CONSTANTLY. I HAVENT BEEN ABLE TO LOG INTO ONLINE BANKING FOR YEARS. Left this bank for Wells Fargo but I have to continue to make contact with this joke of a bank because my family banks there. THIS PLACE IS AN ABSOLUTE JOKE AVOID AT ALL COSTS!!

a horrible bank where I was told they would be in touch and did not. The staff is rude, they…read moreignored my emails about a mortgage and when I explained my income and age. all of a suden silence and click. amazing ,

This is based strictly on appearance. I realize friday is casual day for most places and you can…read morewear jeans but what I saw was terrible. Between the 3 people I encountered they had ratty jeans, a farm shirt and greasy hair that looked like bed head. I couldn't believe what I was seeing. I know I shouldn't judge but when they look like that I question if they are capable of handling my business. For Petes sake a button up shirt, non ripped jeans and combed hair is what I expect to see at my bank.

What kind of business is only open 6.5 hours a day? Cannot do any transactions in the lobby any…read moremore, and if you could they are only open until 4 pm( unless they decide to close at 2pm which happens on a whim and frequently). I drive with a trailer attached to my vehicle regularly and cannot fit through the drive though, this leaves me to have to walk through the drive through. This place is a joke! I'll be taking my and my family's money somewhere else that is actually open during regular business hours!!

I have been a member of Missoula federal credit union for many years now. It's my first choice for…read morebanking. I always feel like they take care of my account like they would with their own. About the only downside is sometimes their drive-through is very backed up.

I love the efficiency, professionalism, and efficiency MFCU always provides. I was helped by Del…read moretoday. I have an elderly mom who needs banking assistance and Del answered all of my questions and provided additional information that was extremely helpful. I left very confident that everything has been taken care of. Thank you so very much, Del.

AVOID: This is the worst bank in this town *Missoula*…read more They lie to you about services you will get to sign you up then act like, "What? I dont know whats happening.." If you love your bank rejecting half the purchases you make causing you to spend 2 hours on the phone with India who will just tell you to call Parksides member services, who will xfer you to India again cause their fraud dept handles that.... blah blah. You will never get helped, you will be talked down to and you will realize that you should have went anywhere else even Wells Fargo for god sakes. Also this company absolutely sells your personal information. 3 hours after making an account with Parkside I now for the last year and a half get 70 spam phone calls a day. Thanks Parkside! Do yourselves a favor and avoid this bank like the plague.

We experienced extreme fraud from negligence on the part of Parkside. An individual walked in 2…read morelocations, in 3 transactions in around a half hour and stole $29,000 in cash from us. We were eventually repaid but what a hassle. The management offered no apologies for excuses for the poor security. I was a member there for 40 years through 4 name changes. Be afraid, very, VERY afraid.

Very disappointed in the lack of Service and abilities at First Montana Bank. I opened an account…read morewith them when I moved to Missoula several years ago. I wanted to support local and not go with a 'BIG Bank". Not only do they not communicate well, or support standard options available with other banks, (they still want you to write checks) they told me they could not help with a fraudulent charge to my account. Then they closed my account with an email, saying I was not allowed to use Zelle. I had been using Zelle with this account for over a year. No notice. No call. An email saying my account was disabled. The branch manager would not work with me and said they could not support my account. No other options besides checks or Venmo (which had the fraudulent charges they would not help me with) Well, of course there are other options. I am now banking with a large bank, everything works as it should, super easy and their customer service is so much better. I tried.

From the owner: Welcome to First Montana Bank in Missoula, where our heritage of community support since 1913…read moreshines through our comprehensive banking services. As a trusted financial institution, we offer a suite of services including efficient business banking and personalized loan solutions. Our drive-through facilities, ATM network, online and mobile banking ensure convenient experiences.