I had a frustrating experience attempting to obtain my medical test results from this office. The…read morestaff there is misinformed and untrained. Pure foolery. How you don't know HIPPA laws as an healthcare provide. After requesting a copy of my records, I was informed that it is their "protocol" to withhold results until I speak directly with the provider. When I referenced my right to access my records under HIPAA, I was told I was incorrect. While I understand providers may prefer to review results with patients, this should not be a requirement to release records. Patients have the right to access their own health information, and being given conflicting information made the process unnecessarily difficult. Communication was limited to phone calls and a general contact form, with no clear way to reach a medical records or compliance representative. This made it challenging to resolve the issue efficiently. I hope the office reviews its policies and staff training to ensure patients are given accurate information about their rights and a more straightforward process for accessing their records.

Amazing care, concern and attention to detail. The receptionists were so welcoming and even had a…read morelittle type of Keurig machine for coffee and a water cooler as well. Ms. Elmira was great in explaining everything to me and made me feel right at home. The decor was great and the doctor, Ms. Coles was great. She has an amazing bedside manner and made me feel like I was part of the family. She really cares about her patients and I will continue to come here for all my medical/psych needs. I would give them 10 stars if I could! See pictures for further information.

I was a patient at Dr. Cathy Delerme-Pagan's Baisley Medical Services PC office and would not…read morerecommend it. I really appreciate that the staff was diverse, but their communication & timekeeping could not be far from the worst. On my first appointment, I was not seen by the nursing staff to take my vitals until 1.5 hours later. They were all very kind, comforting, and helpful in running tests, doing blood work, and taking vitals but I was never actually seen or spoken to by the actual doctor. On the second visit, I was scheduled for a follow-up visit via telehealth virtual appointment with Dr. Delerme-Pagan and was assured virtual visits would be held at the same priority as in-office appointments. Dr. Delerme-Pagan never showed and I had to call 6+ times to reach a very unhelpful, offsite receptionist, who claimed to forward my information to management only for me to never hear back. I appreciate the communication, but was very annoyed that the same offsite receptionist called 6 times 48 hours before both appointments to confirm me yet the timing was an issue with both appointments on the office's end. I understand that 'things happen,' it doesn't seem that they value their patients' time and I hope they work to improve these things to make for a better patient experience for all.

Awesome doctor. Clean space. Smells good. Friendly staff. Follow up with appointments and results…read more Professional and diligent. The only thing is the wait can be a little long at times. Otherwise this is a great doctor who is very concerned about his patients.

dr hinz has been my family doctor for about 20 years or more he has taken care of my father and my…read moremother,my sister and her husband and he is still my doctor!!! i will never go to any other primary doctor as long as i live . he is the most understanding, compassionate and loyal doctor i have ever met. as long as he is my doctor for myself and my family i know i can be assured to get the best care ,the best treatment and above all the most thourough and in depth loyalty and warm friendly healthcare . the best of the best! His Dedication is Priceless!!!!

The doctor has a great personality and was exceptionally helpful with my Achilles injury. I hope I…read moredon't have to return anytime soon but if I do I know I'll be in very capable hands.

Flatlands medical care doctor Bellamy is a wonderful and caring physician who cares about the…read morecommunity he serves.

The worst! Any Doctor who pays an office manager that tells a patient (coughing up blood) that…read moreshe'd 'let him die before allowing him to see a doctor if he doesn't have his insurance card & picture ID' isn't someone you should trust with your health. My new insurance company appointed this "Urgent Care" as my primary Doctor, but hadn't sent my insurance card. I showed them my first bill with account # which they could have looked up to confirm. The sweet receptionist called her manager to approve who basically told me to drop dead. The apologetic, professional receptionist told me I should go to the emergency room which is what I did. People in the medical field take an oath not to turn away those in need of medical care. This was unprofessional, rude and just plain evil. That old lady should be fired, but she's probably a family member since this is a "family operation." BEWARE!

Revolving door therapist and staff. An intake process that…read moretakes a few weeks to complete ? After the intake process, there are No therapist to be assigned to clients. There are an infinite amount of... Comments like "We'll get back to you about that", coming from all of the staff. For your own sanity, find another place.

From the owner: Our network is made up of 13 federally qualified health centers throughout Brooklyn, the Bronx,…read moreQueens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away. Our health services: Healthcare for adults, teens, and children Women's healthcare (gynecology) Family planning care STI testing and treatment Emergency contraception (Plan B) Health education Nutrition counseling Mental healthcare and psychiatry Social work Dental care Footcare (podiatry) Care coordination

Omg"RIP" Joanna Badmajew,my true doctor Angel from heaven.You will be so highly missed , I can't…read morebelieve what had happen to you so very fast, with out any notice, I didn't had no clue or idea you was going through something so horrible in your life, it shows us that everyone is just a human and treated all the same way when getting some kind of sicknes, but of course what happen to you was so sudden and crazy, I can't believe what has happen to you. I'm in such list of words and so heartbroken, my apologies & sentiment feelings go out to her family. I never meant her family or daughter that she had spoken to me about , that she loved so dear & so much that she would have done anything possible to make her happy & make everyone in her family feel loved, she was a caretaker and wasn't scared of any huge sacrifices for her family. We all will miss you so very much, I wish you peace in heaven. God Bless You for ever more. Flu season is back so of course I got sick. Finding a health center that doesn't charge an obscene amount of money to be seen is always a struggle. It was the closest, same-day appointment center I found on Yelp. They take several types of insurance, including mine which only charged a $10 copay. They even have their own app where you fill out your symptoms and payment information right there. Once I arrived, all I had to worry about was not coughing on the doctor! I got a prescription filled at the in-house pharmacy and was on my merry way about 30 minutes later. Thanks for supporting, especially right now.

I was broken-hearted when I learned of her sudden passing. I've know her for about 16 years. She…read morewas a smart doctor.