Let me star by saying that I have been a patient here for over 8 years. I have sat on writing this…read morefor well over a month. This review is in no way a reflection of Dr. Muse. Recently they have a new management company which I feel has declined the already lacking customer service. Two situations occurred and I am truly devastated that I will no longer be using their services. I purchased new lenses for glasses I previously purchased there. never had there been a warranty that you had to purchase. AT NO TIME did anyone offer a warranty or mention the change. It wasn't on paperwork it was never brought up I also looked online and couldn't find anything. The first time I've ever chipped a lens (which honestly makes me question if it was the same type of lens) and I paid $245 for new lenses and there were no options unless paying full price again. They were super rude when I called. I am sure I was not overly friendly either. I had been having some eye issues. So I called prior to the lens incident. That was October 2021, they told me they could get me in in March 2022. At that point, I told them to cancel my regular March appointment. Thankfully I was able to get in to see a different eye doctor, but when I called to get my information sent over they REFUSED to send it and said the new doctor would need to request it. Even after the new doc requested it they didn't send it. And when I called to check they got the request they said yeah well try to get to it and hung up. They never sent it over and said they couldn't find something the new doctor needed as a comparison. Truly at a loss. I would no longer recommend this business.

This is the best place I've gone to to get my eyes checked and to get glasses! Everyone is so nice…read moreand very helpful! I will be going to Anderson from here on out!