Esmeralda was great! Quickly helped me with a smile and helped me with my DL issue…read more I also do titles here..

I am a first time user of 1 Stop Motor Vehicle Services. They were fast, efficent, and friendly…read more Andy at their Chandler office was great. I renewed my License checked out my Real ID status and discussed the proper documents needed for my wife's upcoming visit. I was the test subject. She asked me to check them out first. Needless to say we will be coming back soon.

I needed a small loan. I found online I was pre approved for one. Decided to instead of doing…read moreonline. Came in to the one on 985 W. Elliot Rd, Unit 7, Chandler, AZ 85225. I had Litzy help me and made my day. Come here to see if you qualify. If you need a little extra cash to help you. She did great on patient and customer service. Off the cross streets of Alma School and Elliot.

I am a newer customer with this company, and unfortunately, my experience has been extremely…read morefrustrating. If I were not dealing with an urgent financial situation, I would not choose to use this company again. The biggest issue I have experienced is with their required mobile app. I have repeatedly tried to log in, changed my password multiple times, and have still been locked out. The app then directs me to call customer service for assistance. The problem is that when I call customer service, I am told they cannot actually resolve the issue. I have repeatedly explained that I cannot access my account and that the app is preventing me from logging in. Each time, I am essentially told that they will contact the IT department. It has now been almost a month, and the problem still has not been resolved. What makes this even more frustrating is that when a payment is late, the company has no problem contacting me repeatedly -- sometimes what feels like 10 times a day or an absurd number of times -- regarding the payment. Yet when I repeatedly contact them because their required app will not allow me to access my account, I cannot seem to get anyone to actually fix the problem. I understand that payments are important, but there is a serious problem when a company can repeatedly contact a customer about making a payment while simultaneously failing to provide that customer with a functioning way to access their account and manage that payment. I was also told that I could come into a physical location for assistance. Unfortunately, I cannot simply drop everything and travel to a store, especially when there are no convenient locations near Tucson. If customers are directed to an 800 number when they encounter problems with the app, that customer service department should actually be equipped to help resolve those problems. I was told the app is required and that customer service cannot update certain information for me. Then why does the app specifically direct customers to call the 800 number when they are having problems? What exactly is customer service supposed to do if they cannot help customers access their accounts? I have called numerous times, changed my password multiple times, tried repeatedly to log in, and explained the situation over and over again. I have been told IT would be contacted, but almost a month later, I am still in the exact same position. I accepted the high interest rate because I needed access to fast funds during an emergency. I understood that borrowing would come at a higher cost. What I did not expect was to be unable to access my account or receive meaningful assistance when something goes wrong. At this point, I am simply trying to access my account, make my payments, update my information, and eventually be done with this company. Customers should not have to spend weeks calling customer service about an issue that should be relatively simple to resolve. This company seriously needs to improve its app, IT support, and customer service. If you are going to require customers to use an app to manage their accounts, make sure the app actually works -- and make sure your customer service team can help when it doesn't. Overall, this has been an extremely disappointing experience. I would not recommend this company based on my experience, and I certainly will not be using them again once I am finished with my account.

Ok first off not normally my cup of tea but these guys really saved my ass. I changed jobs and…read morewasn't sure when pay day would come but still had bills coming. Janine was a rockstar and helped me out from loan to repayment. If you need money and aren't sure bring your title and spare key (saves your extra money) and take money home today. It's a smaller location but has all you need. If you have extra time take a walk around they have some good deals on electronics especially Xbox and PlayStation. Many thanks to Janine and phoenix title loan in Chandler for saving my ass this month!!

Trina and alyssa both helpee out 100 percent... Thanks....read more

I came here and what greeted by Russell Patocka. I have to say he is the Sweetest most outgoing guy…read moreI have ever met! He was the only one working and he was multitasking like crazy! It didn't even phase him! Even under pressure he still had a big smile on his face! He made my husband and I feel so comfortable and he made our experience so smooth!! Thank you so much Russell for your help!!

Well, I desperately needed this loan and it's biting me In the butt big time. It is so hard to pay…read moreonline actually I can't view my account and I'm sick of calling in. Then when you call in to pay they talk to you condescendingly as if you're doing something wrong because their software doesn't work.

WAY WAY WAY overpriced on their silver and gold coins! $6/oz more than the LCS. Wanting silver…read moreeagle pricing for generic buffalo!

Ok from the outside for me I was skeptical but me and my husband was meeting up with someone…read moreselling a chain claiming it was real and worth so much money well with cash at hand we met at this pawn shop and thank you to this shop for being open! And Honest the ladies chain was not real and she almost scammed us out of a lot of cash.. Great news we didn't buy the ladies chain from offer up! And we bought one from this learned a lot about value of gold and worth and weight! The people at the shop are super friendly! And very honest thanks so much for helping us out and not letting us fall for a scam! They have so many cool things here can't tell! But on the inside it's very welcoming and laid back! Thank you so much... and my husband Loves his chain

The lady with the glasses is very rude . Actually most of…read moreeveryone employe that works here has a bad attitude . She has no respect and always decides to give me a hard time when I've been to this location several times

Amazing customer service went above and beyond to help me out definitely recommend this locationread more

I had an emergency and needed money before my paycheck on Friday. They helped me start an…read moreapplication even though they were 10 minutes from closing. Paola was very helpful and had a lot of patience. It was overall a great experience with great service in a moment of need. I am very grateful.

I called inquiring about a title loan and the lady asked a few questions and then transferred me to…read morea totally different company. The guy says they are the company that funds the loan for title express. Claims they are the back office. Yea ok no thanks.

I had to take pink slip loans out on both of my vehicles just to get my husband's bail paid off. We…read moredon't mind though, because Title Loans Express made that so much cheaper than if I had to pay a bondsman to spring him. I like this place.