While working on a job in McAllen Texas I got a crack in my windshield from road debris as most…read morepeople do. I was hesitant to use Safelite at this location due to their reviews but went ahead anyway since it was covered by my insurance. They did a great job with my repair and were done within about 20 minutes from start to finish. The crack is still somewhat noticeable but I expected that due to the size and shape. I am happy with the work and sorry to hear about other people's bad experiences but I would recommend them to others.

I am writing to formally dispute the denial of my lifetime warranty claim following a faulty…read morewindshield installation at your McAllen, TX location (3620 N 23rd St). The windshield installed on my truck leaked water the causing some damage to my speaker system. To prevent further damage, I applied a small amount of regular glue to seal the leak temporarily. The next day, I returned to the facility during my lunch break to request a proper fix under the lifetime warranty. I was told by CSR John Manning and Manager Sam Martinez that my warranty was voided due to the glue application -- despite the fact that the glue was only used to mitigate the consequences of their poor installation. I also contacted Safelite's corporate office, but was again told that I had voided the warranty. This response is unacceptable. It implies that customers must allow water to damage their vehicle in order to preserve warranty coverage -- a position that is unreasonable and unfair. I am requesting: A full reinstallation of the windshield at no cost Inspection and repair of any water damage caused by the faulty installation Written clarification of your warranty policy regarding emergency mitigation actions taken by customers This situation has cost me time, money, and unnecessary stress. I trusted Safelite's reputation and warranty promise, and I expect accountability for the workmanship provided.