Tucked away in the Thoroughbred Village strip mall of Cool Springs (where Office Depot and Trader…read moreJoe's are notable tenants), the Tile Shop offers a beautiful array of tiles for your home projects. We visited while planning a massive bathroom and pool renovation at our home. Compared to their competition, options here tend to be more upscale and sophisticated. We appreciated that! However, the selection is much smaller than their competitors. That doesn't impact the beauty of their tile, and many will be thoroughly satisfied with their experience here. The primary annoyance at the Tile Shop is that the names of tiles and their allowed usage (wall only, floor only, allowed in showers, allowed in pools) are written in tiny font and difficult to read. At their largest rival store in Cool Springs, everything is labeled quite clearly in legible font with name, brand, usage, and recommended grout color. With a much larger selection elsewhere, we didn't end up buying from the Tile Shop. Keep in mind that they offer very nice products and expert designers to help with your project. The Tile Shop is not a subpar store by any means. It just wasn't for us as we needed a larger store with a more efficient experience scouring through aisles of tiles.

This place is overwhelmingly amazing! They have so many selections that it is hard to know where to…read morestart. Luckily, they also have great employees who know their stuff! Just looking around is fascinating, but to know you have so many choices is simply fun. I only needed a small amount of tile, but I was treated as if I was ordering a much larger amount. It was a great experience.

I was extremely disappointed with their service. They came out for a "Free Estimate" And sent me a…read morebill for $289. When I called them to ask what the bill was for, They explained that they had to pull out a camera to inspect the Chimney, so it is an inspection fee. I asked the lady on the phone how can they provide an estimate if they can't see inside the chimney? She did not have an answer for that. They sent me a quote for 3 tiny cracks that was over $12K. Absolutely taking advantage of the ZIP Code I'm in. I don't ever leave one star reviews, but it just has such a bad taste in my mouth that I wanted to let people know that this company is absolutely taking advantage of people. Beware.

Shane was great, arrived early, was very helpful and recommended an alternative plan to make my…read moreproject a little more budget-friendly. Would highly recommend.

We had Bad to the Stone come out and give us an estimate. They beat the two other estimates we got…read moreby several hundred dollars. They measured for our counter tops right away and had the granite installed within a week! From start to finish super easy to deal with. My counters look fantastic! Highly recommend!

Outstanding countertops. They installed exactly what I was looking for cheaper & faster than anyone…read moreelse in the area. Corey measured & cut it all out perfect.

Excellent service.. Technician was very knowledgable.. Will DEFINATELY use Embers in the future..read more

This was a far more customer friendly store under the prior owners. They'll sell you Ritz Carlton…read morepricing, but the service after the sale is more akin to Motel 6. Nope. We are done.