Great. Service-oriented, friendly, affordable, convenient, quality workmanship. My fave.read more

Copy Cats is awesome! They can literally print anything you can think of! I highly recommend them…read more Top notch quality and quick turn around on jobs. Staff is very helpful and friendly.

Went to print paper work from my phone I have never had a problem until today I asked the lady…read morebehind the counter for help I was told to follow the instructions I do this once a year there was a sweetheart of a lady who took the time to help me I'm 66 years old not technically with I phone but a big thank you to the lady for the help I don't know what happened to staples I will be finding some were else so disappointed

Had to return an Amazon product and used their - drop it off at Staples system. I had previously…read morebeen to Staples to do a UPS drop off and their area to do sobwas in the back. So as I walled in carrying my box I was headed to the back when a nice store associate asked if Iv was doing an Amazon return. He motioned for me to go to the front cashier area. So I was grateful for his help as Ib would have gone to the wrong area. So I waited in the checkout line and the cashier took my box. So here is why its a 3 star review. Without saying anything, no getting or what she was doing, sheb opened my box and took out my item. Scanning it and scanning other things then placing it into a larger box, which looked like other returns. She pushed my original box to me and I assumed I needed to take that. She went to the printer, grabbed the receipt and handed it to me. So not sure if she was tired of the mundane job or feeling tired or what, but her customer service style just seemed bad. Sure would have been nice to know what she was doing and how it effects me. 3 stars were for the first associate who was truly helpful.

Pleasant Customer Service, and they take care of my UPS and FedEx parcel efficiently. Highly…read morerecommend.

Wow. The epitome of nasty, rude and not customer service focused or oriented. If you can avoid…read morethis place, please do so, and ship your items from another location.

Even with a pre-paid shipping label, they charge you money to ship a package. I will never enter…read morethis store ever again. Surprised it remains open. Place is essentially useless. Very unorganized inside. Unprofessional atmosphere.

I used this place since it's now the only one around the New London area. I paid them to box and…read moreship an antique statue which arrived broken at its destination. I had to refund the customer, so I not only lost money, the statue was ruined. I requested the $100 insurance FedEx included in the shipping price, and was told it took a long time to get a refund from FedEx. It's been over a year, and Pak-It won't even return my calls. It's obvious FedEx won't pay because it was Pak-It's fault due to their lousy boxing. The staff, except for the owner and who I assume is his wife, keeps changing. If anyone opens nearby this place is going out of business.

Super, super slow printing!! I waited over 2 weeks for some business cards and paid over $140 for…read more500. This process should have taken less than a week for that price.

I find it laughable that they themselves claim "No job is too big or too small. From a single copy…read moreto a 10,000 piece mailer, we do it all." My experiences with them were insulting, and they do not cater to downtown residents. When I asked them to print out a few pages of something for me they charged a $5 fee because I used a flashdrive, which is not posted anywhere. They claimed "your flashdrive could have viruses on it." I find it hard to believe a company of that manner to have no antivirus protection on their computers. When questioned about it, the owner stepped in and stated very rudely we were "wasting his employees time with such small jobs". Far from the friendly service which they claim. Would definitely NOT recommend, especially with several other printing options in NL. Avoid unless you enjoy being talked down to, with no regard for customer service.