My interaction with Island Breeze and Bill Craig was the worst customer service experience of my…read morelife. We had an issue with an awning we purchased from Island Breeze about 4 years ago. I called Bill on a Wednesday morning, which went to voicemail where I requested a call back. Thinking that Island Breeze may no longer be in business as he did not respond I contacted the manufacturer directly on Thursday morning and they advised me to reach out to island breeze as they were still in business and their local distributor. I did email Bill that morning and finally got a response late Thursday night requesting photos which I did promptly. On Saturday I sent another email to Bill as I had not heard back, and he responded that it was Saturday, and rudely responded, asking how fast did I expect his supplier to respond. When I told him the only reason we were talking on Saturday is because he didn't answer my call on Wednesday, and then asked if I was from Alberta, meaning he got the call and likely the message but chose to ignore it. He then went on to tell me how busy he was and that he was dealing with a death in the family and that I was being totally annoying. Had he left a message to that effect on his phone or email anyone would understand, and I could have made other arrangements. He did however in his distraught state send me an invoice on Sunday morning for what I'm not sure. On Monday morning I reached out to the manufacturer and they immediately got the information they needed and a replacement part was ordered. The issue was I was leaving Vancouver Island for about 6 weeks at the end of the week and they weren't able to send it in time for me to replace the piece before I left. My awning was fully extended and I was unable to retract it and would have to leave it extended and exposed to further damage in the event of wind. Had I just ordered the part myself on the previous Wednesday it would have arrived in time, but thanks to Bill Craig's incompetence it sat like that until I returned. Thankfully it sustained no further damage. Bill went on to claim that I hadn't given him information he asked for, and that I was unreasonable to deal with. The facts are the only communication I ever received was his request for photos followed by couple more rude and ignorant emails. I dealt with the manufacturer directly from that point which I wished I had done in the first place. You'll see similar reviews, avoid doing business with Bill Craig and Island Breeze is my recommendation.

I also experienced difficult with Bill Craig to come and service one of the 3 awnings which I…read morepurchase from Island Breeze. Also he was supposed to rectify the crank to the left side from the right which is what we ordered. Try and communicate with this guy is a challenge as he seems to have frequent meltdowns! I wouldn't recommend him at all to anyone now, he lacks in integrity. Had to resort in fixing the awning myself.

This guy is completely ridiculous. 6 months to "get around" to fixing 2 small slits in an awning,…read moreonly to make it look even worse. Never even bothered to show up to do a quote for a new awning for the store.

These guys came all the way to White Rock to repair an awning that was destroyed by a hail storm…read more They found the part to fix the arm while other companies just offered to replace everything. We got a lovely new canvas. They even came back and adjusted it several months later at no cost. Thanks Aaron!

From the owner: Your local source for Canada's only wind certified retractable awning with the Marcesa™ center…read morebeam. Maximize your headroom and the stability of your awning. A one of a kind design that will pitch your awning like a tent. Built with Canadian ingenuity and European engineering. Adjustable pitch for maximum shelter from the rain or sun. Select from numerous options and hundreds of fabric colours. Extend your outdoor space with custom B.C built motorized roll screens. You can enclose your patio to allow fresh air, privacy, bug protection and retain heat in total comfort. Motorized patio screens with finest fabrics and sturdiest materials. Your patio screens will last for years of outdoor enjoyment. Your Solatube skylight premier dealer. Brighten your home with the installation of a light pipe or sun tunnel without the hassle of traditional skylight installations. Having installed thousands of Solatube skylights, you can have your home or office lit with natural light the way you want.

We bought an awning a few years ago. Still loving it! Today I had a small issue. Brandon was quick…read morewith a response and it is fix! Great service! Thank you.

we live in a condo, the sun on our back decks created significant heat and the sun would blind you…read moreon the front deck. We contacted 3 awning companies. One of them was Mr. Cover All . Cecil came out, gave us good choices on material as they are restrictions. Combined with this the price was far better than the other quotes. The quality was equal to or better than the others. The material was Sunbrella, and the frame very heavy duty. Installation was very efficient. Once installed the bedrooms off the back deck cooled down and in the evening enjoy the view and front deck. These awnings are custom made so don't be in a hurry, worth the wait. Larry Doerksen

Our screens needed some refreshing, Stephen from SRIZ came by on a weekend to pick up the screens…read moreand brought them back the following day. price was reasonable for the speed of the service. Would definitely recommend this company.

From the owner: At SRIZ Sales & Contracting, we pride ourselves on being unique in our approach to home renovation…read moreservices. We believe that every customer is unique, and that's why we provide custom-designed solutions that are tailored to their specific needs and preferences. Our team of experts is dedicated to providing exceptional customer service, attention to detail, and commitment to client satisfaction. We go the extra mile to ensure that our customers receive the best possible products and services, designed to meet their unique requirements. Partnered with JDC Contracting and King Ty Builders, we provide a one-stop-shop where customers can find a variety of home improvement services, making it easier for them to find and select the services they need.