My interaction with Island Breeze and Bill Craig was the worst customer service experience of my life. We had an issue with an awning we purchased from Island Breeze about 4 years ago. I called Bill on a Wednesday morning, which went to voicemail where I requested a call back. Thinking that Island Breeze may no longer be in business as he did not respond I contacted the manufacturer directly on Thursday morning and they advised me to reach out to island breeze as they were still in business and their local distributor. I did email Bill that morning and finally got a response late Thursday night requesting photos which I did promptly. On Saturday I sent another email to Bill as I had not heard back, and he responded that it was Saturday, and rudely responded, asking how fast did I expect his supplier to respond. When I told him the only reason we were talking on Saturday is because he didn't answer my call on Wednesday, and then asked if I was from Alberta, meaning he got the call and likely the message but chose to ignore it. He then went on to tell me how busy he was and that he was dealing with a death in the family and that I was being totally annoying. Had he left a message to that effect on his phone or email anyone would understand, and I could have made other arrangements. He did however in his distraught state send me an invoice on Sunday morning for what I'm not sure. On Monday morning I reached out to the manufacturer and they immediately got the information they needed and a replacement part was ordered. The issue was I was leaving Vancouver Island for about 6 weeks at the end of the week and they weren't able to send it in time for me to replace the piece before I left. My awning was fully extended and I was unable to retract it and would have to leave it extended and exposed to further damage in the event of wind. Had I just ordered the part myself on the previous Wednesday it would have arrived in time, but thanks to Bill Craig's incompetence it sat like that until I returned. Thankfully it sustained no further damage. Bill went on to claim that I hadn't given him information he asked for, and that I was unreasonable to deal with. The facts are the only communication I ever received was his request for photos followed by couple more rude and ignorant emails. I dealt with the manufacturer directly from that point which I wished I had done in the first place. You'll see similar reviews, avoid doing business with Bill Craig and Island Breeze is my recommendation. read more

I also experienced difficult with Bill Craig to come and service one of the 3 awnings which I purchase from Island Breeze. Also he was supposed to rectify the crank to the left side from the right which is what we ordered. Try and communicate with this guy is a challenge as he seems to have frequent meltdowns! I wouldn't recommend him at all to anyone now, he lacks in integrity. Had to resort in fixing the awning myself. read more

We have just had installed a 16'-0" long motorized awning by Island Breeze. We cannot say enough about the service received from Bill and his installers. Very polite and professional and clearly explained how to work the unit. We would highly recommend Island Breeze for your new awning. Now just waiting for the sun to come out! We had a quote from a Victoria company who were over 6 times the cost for the same thing. Pays to check around. read more

We were happy with Island Breeze until will needed some service. The awning mounts had pulled away from the house making the awning unusable. The product seems fine, the installation not so much. I contacted Bill on June 1st about the problem. After much prompting Bill finally said on June 22nd that he might be able to look at it in September. This means we would have no awning for the hot summer months. This leaves me with no realistic choice but to try and fix it myself - not something I am looking forward to. read more

My experience with Bill doesn't rate any stars. We tried to work out issues to which I came up with a solution. Bill's reply was ( If you are happy with your idea, I would pay for the protective hood and supply the labor , let me know ) He then said ( Thanks and really thanks for trying to come to a resolve for this ) Bill the owner went back on his word. He now wanted us to pay over $500.00 labor after spending over $7,000.00 on awnings. We suggested he can simply drop off the materials needed and we would take care of the install. He would not comply. We filed a complaint with BBB and it sits as another unresolved issue. I would not wish anyone to have to go through what we have and it's important such issues be posted. To be BBB accredited has to be earned. I'm not from San Fran. , we are on Vancouver Island. For more on this issue google Island Breeze Nanaimo reviews, it isn't pretty. read more