First, I want to say that Dr. Eihab Akary is an outstanding surgeon. He is kind, compassionate, and takes the time to sit down with his patients and explain everything clearly and calmly. I was very grateful to have him as my surgeon. Unfortunately, my experience with the scheduling staff was very different. The scheduler, Debra, was consistently rude and dismissive during my interactions with her. I often felt belittled and uncomfortable when communicating with her, which added unnecessary stress during an already difficult time. In fact, I began bringing my husband to appointments so he could witness these interactions firsthand. My experience occurred some time ago, and I sincerely hope that patient interactions in the office have improved since then.I truly hope there is a new scheduling staff because nobody should be treated so unfairly and so disrespected during an office visit. Dr.Akary's excellent care is the reason I am still leaving a positive review, and I would absolutely recommend him to anyone seeking a skilled and compassionate surgeon. My only concern was the way I was treated by the scheduling staff. read more

I was a patient here some months ago because I had kidney stones. When I was physically at the location it was ok but calling into the office was a nightmare. It was very difficult to get a hold of anyone or get help over the phone. The doctor who treated me is no longer at this location. He was brief but explained my options. He wanted me to wait longer to have my procedure for them to have access to a machine which could break down the stones without surgery but I was in such pain that I opted to have surgery right away. It was not a pleasant experience but I was ready for it. He told me during the consultation they would be inserting a stent afterwards to make sure everything was able to flow out but that I would need to come back in 10-14 days to have it removed. I made sure to write that down. My recovery was painful but after a week I called to make sure I could be seen to have the stent removed because, despite what I was told before surgery, no one had contacted me to schedule a follow up appointment. They told me not to worry about it, that the doctor would schedule it himself but they would send him a reminder since I called in. Three or four days later I called again and they said the same thing. I explained that it had been two weeks already and he told me it needed to be removed, but they just said he was unavailable and would get him a message to call back. He never did. I waited 3 more days and when I called they said the doctor had gone on a month long vacation to his home country. When I explained I would need to see someone else to have the stent removed they put me on hold and said he noted I would be fine until he got back and they would remove it then. I called back again trying to get help the following week and they tried to convince me I misunderstood and that he said removal within "2 months" not 2 weeks, but I had written 10-14 days, not two weeks. No one would help or listen to me. About 3 1/2 weeks after my surgery I went to the restroom and felt some pain. I walked out of the bathroom to find my husband and realized I was leaking. The pain became excruciating. We decided to go to the hospital but I had to shower first, obviously. I'll spare you the details but once in the shower the pain became so unbearable I told my husband to call an ambulance. I was screaming and crying in pain so my husband ended up pulling the stent out by hand. It was bent and twisted. This was a terrible, incredibly painful experience. I called the doctors office to let them know what happened the following day and they acted like it was no big deal. A few weeks later I went to my follow up and he doctor asked if I had the stent. I told him I had thrown it away but had a photo. He looked at the picture and said it looked like all of it was out so I should be fine. He said that if a piece was stuck it could cause problems but he was pretty sure it was out. It was not reassuring but so far I have not had more issues and I am just so glad this whole experience is over. read more

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It's not the Doctor's but there staff, unreliable to answer the messages or questions, one time I had a stent replacement and coming out of surgery I found out they broke my knee, I called to talk to the nurse or doctor. Not once did they reply. I called my primary doctor to help me refer me to an orthopedic doctor, six day's later I was given a brace to wear 3 month or whenever it heals read more

This is a late update In 2023, I had some updated testing with UCSF urologist, Anne Suskind. Upon seeing her, I had to do multiple testing. I scheduled to have surgery with her. None of this testing was done with Dr. Newstein's office. At this time, or in the future, Dr. Suskind has found that I'm not eligible for bladder sling. I probably wasn't eligible when surgery was attempted with Dr. Newstein. All I could suggest, is don't go to his office. Find someone else. read more

I am writing this on behalf of my family member's experience. The office staff is unhelpful and unfriendly. It is incredibly hard to get help over the phone. My family member ended up having to go down to the office multiple times in order to get assistance after their surgery. The office does not communicate well their expectations and requirements in order to for the patient to receive the services they want. Hold times on the phone are ridiculously long. It is clear the office staff has no respect for other people's time. My family member has spent entire meal breaks from their job on hold with the office just trying to get an ultrasound appointment or results from requested services. When the patient was experiencing complications after a procedure, they were told it was "normal," even after painful symptoms persisted for weeks. The patient had to end up going to an urgent care in order to get diagnosed with an infection. They had an ultrasound over a week ago and STILL have not received the results. This is serious, as the patient needs to know what is going on in order to heal. The office is not putting patient care first. My suggestion: if you have any other options, go with them. It is not worth the potential problems and aggravation. read more

This urology department allows its physicians to discriminate against individuals based on their medical needs caused by a disability. I was dropped as a patient because I complained that Dr Ian Faulkner was not listening to my needs as a patient. Their excuse for dropping me was that they said I got too many UTIs. A Urologist is supposed to specialize in UTIs. In reality urologist Ian Faulkner retaliated against me filing a complaint against him asking him to listen to me. I had to go to my primary care physician to receive treatment for the urinary tract infection I had because my urologist refused to treat me. The office should have disciplined him but instead they backed his negligent play. If you can find a different urology office I recommend you do. read more

FCPP Urology - Me protesting in front of urology department - Urologists Near Me - Modesto, California

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Terrible office. First person answers phone to triage the call and transfers in a disrespectful way. The MA that answers the phone never introduces herself and immediately says "name?!". That type of constant disrespect to fellow MAs in the community sending referrals there just blows my mind. Now seeing the physician is also terrible towards our patients. SMH will not be sending referrals to this office , that is stealing money from insurance and patients while providing less then acceptable care. read more