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    Federal Cigar Too

    2.0 (1 review)
    ModerateTobacco Shops

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    5 years ago

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    Smoke Signals Pipe and Tobacco Shop

    Smoke Signals Pipe and Tobacco Shop

    3.6(26 reviews)
    12.2 mi
    $

    Today Smoke Signals lost a long time customer. I've been coming here since they had the other…read morelocation, how ever many years ago this was. I've always believed in supporting local businesses, and was proud to call SS home. This ended tonight. A couple weeks ago I purchased a replacement atomizer for my Cloud Pen. The manufacturer was running a sale at half price, but I again believe in keeping my business local. I paid the $10 for the atomizer, and even did some card magic for the employee's here. I went home and popped in the new atomizer, only to find it didn't work. No big deal, I said to myself. I'll just head down there when I can and get a replacement. Well, tonight was the night and I went in there fully expecting them to replace the broken atomizer they sold me. The very condescending worker told me they don't give refunds. I said I didn't want a refund, I just wanted a replacement. He said, "yeah, this is normal with a lot of the vape stuff" and then pointed to the sign stating "all sales are final". I couldn't believe my ears. I literally said to him, "ok, so you guys sold me something that doesn't work, and I'm here pleasantly asking for one that does work, and you're telling me you aren't going to replace this? You realize that after I leave here you guys are losing a weekly customer, right? For good, I'll loterally never step foot in the building again?" He says, "yeah I totally understand man, sorry about that. I can sell you another one if you want (all smiles. As if he enjoyed this). And then I turn around and exit this shop for the last time. I understand why there's a need to make all sales final, given the nature of the product, but in this case I'm showing a completely unused $10 atomizer, that I can literally show not working. In addition, it's not like I'm a random customer who hasn't spent thousands in that store. I helped the owner of this business, Sue, and her brother with snowboarding equipment many years ago. If she had come back with an unused binding that she couldn't use because it was broken, what do you think I would've done? She would've left with working equipment. Guys, take your business elsewhere. It should be illegal to sell broken merchandise. There are other shops opening up nearly every month. A shop that is in the practice of selling broken replacement parts is not one that warrants our business. Portsmouth Smoke and Vape will be more than happy to have my business from this day forth. Signed, a multi-decade, former customer

    I go in atleast once a week and everyone is very welcoming. I always walk out with atleast one more…read moreVape than I expected to purchase.! Lately I have been bringing in my puppy and the staff puppy sit while I look at their very large selection of vapes and Vape Juices. I never go anywhere else, even if I need something and they are closed. Their welcoming attitude, knowledge of inventory and all around Awsomeness is worth the wait! Thank you Smoke Signals for being you. I'll be in very soon:)

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    Smoke Signals Pipe and Tobacco Shop
    Smoke Signals Pipe and Tobacco Shop
    Smoke Signals Pipe and Tobacco Shop

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    Luxury Vapes - This is a vape I bought that only shows an LED when charging and doesn't respond according to the instructions included. Never worked

    Luxury Vapes

    4.0(4 reviews)
    20.3 mi

    i am writing a review about the new 1 in Rochester NH but can't find them on here and I know this…read moreis another branch of them. The store here is awesome the workers are great. location is oitstanding legit a 5 min walk from where I live. however for anyone out there that wants to take things to the next level do NOT fall for the $40 dollar chocolate mushroom candy bar. it does absolutely NOTHING.. other than that the store is phenomenal.

    Here's a draft for your new review:…read more I had a very disappointing experience here. I purchased a vape that didn't work, even after a full charge. The staff provided good service at the time, but when a product fails on day one, that's a serious issue. Instead of resolving the problem, the store accused me of not being a real customer and implied I had some kind of agenda. I wasn't told to test the vape since it's a 510 thread and didn't require it. I even uploaded proof of the faulty product. I'm a regular shopper in the area with hundreds of verified reviews on Google, yet they dismissed my complaint and called me a scammer. This store doesn't take responsibility for its products and resorts to baseless accusations when faced with criticism. I can't support a business with such poor customer service and accountability. Especially when I've visited both locations, purchased items from one, and been ignored at the other. The owner would clearly rather spend their time arguing with real customers than keeping them. Good luck.

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    Luxury Vapes
    Luxury Vapes - ELF BAR 5000 puffs

    ELF BAR 5000 puffs

    Luxury Vapes

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    Federal Cigar Too - tobaccoshops - Updated September 2026

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