This branch lacks urgency and is, in fact, very nonchalant with its customer service. This is not…read morean occasional occurrence, but all too consistent. Today, the drive-thru opened late...waaaay late, and put every store manager (taking their morning deposit) seriously behind schedule. This is not the first time I, and other customers, have had to wait for this bank and/or drive-thru to open on time. When the bank is (successfully) opened, the tellers seem to be comfortable moving at a comfortable and casual pace...for them. The entire customer service experience just lacks -- tremendously. Unfortunately, my company has chosen this bank for our commercial account. But, I can always make my recommendations...to go elsewhere.

From the owner: At U.S. Bank, our dedicated banking team is here to help you along your financial way. Bank with us…read moreand enjoy a host of U.S. Bank products and services, including credit cards, savings and checking accounts, business banking, retirement planning, refinancing, personal lines of credit and more. Whatever your goals - large or small - our dedicated banking team is determined to helping you make it possible. Member FDIC. Equal Housing Lender.

Please do not, under any circumstances, do business with Simmons Bank. And, if you currently do, I…read morestrongly urge you to move to another bank. Otherwise, you could find yourself in dire financial straits. Here's just one reason why. After recently being diagnosed with heart failure and having surgery, all of which sidled me with thousands of dollars in medical bills even with insurance, my financial situation has become such that I needed assistance keeping everything afloat as I pay down debt while still being able to buy groceries and life-saving prescription medications. To that end, I reached out to Simmons Bank and requested lower interest or lower minimum monthly payments on my bank-issued credit card until I can get some of the medical bills paid off, which would free up funds to get back to making regular payments at regular interest rates on my Simmons credit card. However, instead of working with me, Simmons immediately closed my account without notification and with no adjustment to the interest or my payments. The result is now having a balance of hundreds of percent above my available credit, which is going to destroy my credit score. This could lead to further financial hardship should I need to seek new employment to better my financial situation, as credit is considered in hiring in many of the better-paying fields. All of this is to say that, in times of need, customers who reach out to Simmons Bank to try to do the right thing (i.e., working to ensure Simmons receives 100% of their principal and at least some if not all of their interest), rather than just filing for bankruptcy or otherwise abandoning their obligations, could instead find themselves met with incredibly damaging responses from Simmons. For your own sake, please do not bank with Simmons. I don't want anyone else to have to go through what they've put me through. The level of stress I'm being put through, seemingly out of malice, is the last thing I needed in my current condition.

I like having a bank that cares about me. A small regional bank with great people taking care of…read moretheir customers.

I just received my income tax checks. I am now homeless, been without food for 3 days now, and…read moreregions bank decided to put a hold on my check because I owed them $5.59. my checks total was $3400.00. all I wanted to do was pay my rent Soo I didn't have to sleep outside again. Keep in mind, I explained to them, I've had 2 heart attacks, I'm a diabetic, high cholesterol, high blood pressure, arthritis, with 4 stents in my arteries. My medicine for all of these illnesses, are locked in my apartment. And my leasing agent won't grant me access until said monies are paid. I begged regions bank on shackleford rd, little Rock, Arkansas, to please release my funds. These are government official checks. They said no. This is bad business. Do not bank with regions bank or any of it's subsidiaries.

This is a really great bank. The girl who works there is super hot. I wouldn't ask her if she'd be…read moreinterested in a polyamorous relationship cus I just have a feeling like she probably wouldn't be. As fine as she is she's gotta be married. She is way hot. Would definitely be my girlfriends type too. She gave me a big stack of cash the other day. I was just pulling all the money out the account. She gave me a ez hack way to wire someone a big payment without having to pay a big wire fee too. I found a 2017A star note with a possible misprint in the band. Which is valued pretty good for rarity.

I applied for a credit card balance transfer using the email invitation I was sent. I was declined…read morewithin 24 hours. I was never notified. A few days later I just happened to use the AI assistant and found out that it was declined. I was disappointed that I wasn't notified, at least by email like they sent the invitation in the first place.

I have been a member for many years. Recently, I called for help with what I thought was fraud…read morecharges on my debit card. R.J. Grice was the young man I spoke to. He helped me with my issue, then proceeded to change my bank account to a better one, that I thought I had. He changed it to the best one that will give me more interest. This young man is a great employee to have and will make a difference in the customer's experience! I was very impressed with his insight.

Worst bank! They are totally incompetent! The employees there are not very smart. Sad because…read morethey deal with people's money. Although I do not bank here, my credit union uses them. So, there are times, I have to deal with them. It has never gone smoothly. It is ridiculous!!

I wish I could give a "0" rating for Simmons Bank Administration…read more My issue: A few days before Christmas, I had a long-standing checking account that I had opened with Metropolitan Bank 20+ years ago closed and money taken out of my other checking account, which has caused me a lot of financial problems. This was done because I was two days late completing the fresh start agreement/repayment plan in the amount of $919 on the account, which would have allowed me to pay the negative balance back over a 12-month period, something I have done many, many times with no problems. Each year, I would use my overdraft privileges in December on the now-closed account to help buy Christmas presents for my children and grandchildren. However, this past year, I had to use the overdraft in November due to a major car repair issue. I missed by two days completing the fresh start agreement so that I could pay off my overdraft account. Simmons chose to enact their "right to set off" by taking money out of my other Simmons Bank account, creating an overdraft, money that was designated for bills, medication, doctor bills, etc. Never once did I intend to let this happen. My history with the bank and that account speaks for itself. I simply misjudged the 60 days allowed to complete the fresh start agreement with me using the overdraft in November instead of December. In addition, my primary account had been compromised on December 21 with fraudulent activity, I had sickness, as well as a family death, I simply was late getting to the bank. In fact, I actually went to the bank on December 24 to complete the fresh start agreement, but the manager I needed to see was working at another branch that day and I therefore decided to come back the day after Christmas. I was not aware that December 23 was the 60th day, but had I completed the paperwork on December 24, I could have had the pending closure reversed. I pleaded with several bank employees to reconsider but was told that once an account had been closed, NOTHING could be done. Then one bank person said that the "back office" does not like to complete the paperwork necessary to reinstate an account. My branch manager did go to bat for me, reaching out to the person at Simmons who could have overturned this action and straightened out this matter. But, he told me that the person who actually is the only one who could reinstate my account, refund me my money, and allowed me to complete the fresh start agreement, refused to do so. It's a shame that people would rather choose their "arrogance and power" over helping a long-term customer. This person's refusal tells me that Simmons Bank could care less about its customers. Because of the person who could have reopened my account chose not to do so, which would have given me my $919 back that was taken from my other account, allowing me to meet my financial obligations as well as do the fresh start agreement refusal to not do anything, I am suffering financially. LJ

Doug is very professional. Thanks so much for answering all questions I had. I recommend this Ace…read moreCheck Cashers to others. I left with a smile.

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I've banked with Truservice for at least 20 years, tbh I have several checking and savings accounts…read morewith other national players. But Truservice is my go-to home for financial services. They are big enough and small enough at the same time. You won't have to worry about any sneaky fees. Their Visa is the most competitive one I have in my wallet.

After banking here for a few years, referring family and friends, and getting to know the staff we…read moredecided to leave the credit union because they were unable to offer us the products and services we need and can obtain at our other banks and credit unions. I do not feel that TruService stands behind it's vision statement of listening and helping all of it's customers and some of the staff just aren't very friendly anymore, especially at the Conway branch. I am much happier with my new credit union who actually does listen and is actually willing to work with me so that I can obtain the service and products I require. There are too many choices to have to put up with bad service and rude tellers.