This is probably one of the worst banks that you could do business with. The manager is…read moreunprofessional and frankly customer service is her last concern. The bank has limited banking hours, the staff are robotic and lack basic knowledge. There is always a problem with their electronic systems. Take your money and your business elsewhere. Sorry excuse for a business.

I just opened an account, there were some problems with a transfer from one bank to citizens. The…read moretransfer was stopped by citizens bank. A customer service rep came up and insisted the other bank was responsible. The manager came up to speak with me, promised to call me bank in 1 hour be he had to make a call to another customer. I reminded him that I am a customer too with a very serious He has not called back yet. That was over a week ago. The transfer was for quite a large amount. This was at the Citizens Branch on N Main Street in Rochester, NH.

My husband and I have been a Service Credit Union client for 5 years now and are extremely happy…read morewith everyone we have encountered at the branches in Pease, Newington, and Portsmouth. They have been courteous, helpful and very professional. The CD rates are the best around! I couldn't be more pleased with all the services they provide. Thank you Service Credit Union for your dedication to your customers and for all the support you give to the community at large in the fund raisers and donations you provide. J. Willson

Try a credit union they said. They're much better than the big banks they said…read more As much as I hate the politics associated with big banks, I'm beginning to think they are big for a reason... they can handle simple tasks. Features and Fees being better is a misnomer, particularly here... service here is HORRIBLE and it's no better a deal. I usually hold off on negative reviews as sometimes places have off-days or the occasional bad hire, but everything about Service CU seemed to be bad on a systemic level. In fairness to the tellers I've had to go through in person to get things done, I think they are simply provided no training.... and quite frankly they are less than useless. Officers on the phone aren't much better, when and if you can get an issue escalated. After 6 months or so, being tired of trying to getting things straightened out I closed my account.... or so I thought. The rocket scientist I spoke with never closed it, so fees mounted.. and mounted... and there's no winning that argument. A few years later it was a mark on my credit report that needed addressed before mortgage paperwork could go through. Extortion I tells yah! Beware a financial institution expanding as quickly and into such lavish buildings as this, its because they're ripping people off.

Beware, they will take advantage of you if you are an older adult. They will deceptively move cd's…read moreinto lower yield rates, then claim it was a mistake. You have little to no recourse. They did this to me 3 times. Do not trust member services they made several mistakes with my rollover. I am in process of transferring my funds to another bank.

Tried to open a savings and checking account. Submitted all the required info and waited for the…read moreapproval. 4 days later after not hearing anything from Holly Rosary Credit Union and checking new account portal every day I contacted customer service by their customer service portal and was told that they could not proceed with the application due not having access to my credit reports. True I did have my credit reports are frozen. Yet all they had to do was contact me and I would have lifted the freeze and all would have been fine! I basically waited 4 days for nothing. Customer Service is an absolute JOKE!!!

My experience has been great all around but in order to keep an eye on and maybe make a transfer I…read moreneed to install your online banking app

In-person service was good, but the lady on the phone was startlingly rude and condescending…read more Called for an organization's account with multiple names. Her: If this is a joint account, is there another name on the account? Me: (Name), I think? Her:.... Me: Is that that the name? Her: I'm asking YOU. Me: (Name). That's the name. Her: Okay... Conversation continues including asking me what my best contact number is. I give it to her. Her: Okay, we'll make those changes, and what's the contact number: Me: (my number for the second time) Her: Okay, we'll contact you at (wrong number). Me: No, that's not it. Can we use my number? Her: Okay, what is your contact number that you'd like us to use? Me: (Gives it to her for the third time)

Had a good experience with the Rochester NH wing of Profile Bank today…read more I had misplaced my bank card after using the outside ATM at the bank. The staff, Megan and the other nice ladies, were quickly able to check the camera to help me make sure I at least pulled the card back into the car. Thank you ladies!! I appreciate it!! ~ Paul Varney

When the ATM Machine in front of the bank did NOT dispense the $200.00 that my mother in law had…read morerequested, it took Profile bank OVER A MONTH to straighten it out! Apparently many banks don't always "own" the ATM machines-they rent them,( or something like that, as they tried to explain) It seems very unreasonable to me to make a person wait over a month to get their money back...

This bank engages is dishonest almost criminal business practices. Theyre website and apps are…read moremissing basic functionality like the ability to pay the last statement balance on loans with an external bank account. I have a HELOC loan with this bank and had autopay setup wirh an external bank but since i cant select the last statemrnt balance, I had to manually enter in an amount. When the monthly payment went up due to the loan not being a fixed interest, I paid less than the balance by roughly 50$ without knowing. The bank only notified the payment was short in their monthky statement they mailed to me. The incomplete/partial payment did not show up on the app or website. They then reported that I was 30 days late to the credit bureaus eithout even a courtesy call to let me know there was a partial payment due! They have since refused to remove it from the credit bureau stating even though itnwas caused by a limitation if their system, it was still technically a late payment so it is an accurate reporting! They dont even deny it was their fault! Stay away from this company unless you like constantly having to check if your payment was made completely because you cant setup autopay for an account with an adjustable rate.

From the owner: HRCU is a responsible, community-focused organization members can trust to help them achieve their…read morefinancial goals by demonstrating compassion, embracing innovation, remaining flexible and delivering exceptional service.

This bank engages is dishonest almost criminal business practices. Theyre website and apps are…read moremissing basic functionality like the ability to pay the last statement balance on loans with an external bank account. I have a HELOC loan with this bank and had autopay setup wirh an external bank but since i cant select the last statemrnt balance, I had to manually enter in an amount. When the monthly payment went up due to the loan not being a fixed interest, I paid less than the balance by roughly 50$ without knowing. The bank only notified the payment was short in their monthky statement they mailed to me. The incomplete/partial payment did not show up on the app or website. They then reported that I was 30 days late to the credit bureaus eithout even a courtesy call to let me know there was a partial payment due! They have since refused to remove it from the credit bureau stating even though itnwas caused by a limitation if their system, it was still technically a late payment so it is an accurate reporting! They dont even deny it was their fault! Stay away from this company unless you like constantly having to check if your payment was made completely because you cant setup autopay for an account with an adjustable rate.

From the owner: HRCU is a responsible, community-focused organization members can trust to help them achieve their…read morefinancial goals by demonstrating compassion, embracing innovation, remaining flexible and delivering exceptional service.